Tsung Wei Chen Email & Phone Number

New York, Ny, Us

Los Angeles, California, Us

• Oversee 3PL warehouse located in Mexico. Successfully reduced all fulfillment related cost by 60% and inbound shipment cost by 15%. • Spearheaded 3PL migration projects, ensuring seamless transitions, optimizing inventory accuracy (99%+), streamlining logistics arrangements, and facilitating new facility onboardings.• Led ERP implementation & system integration between Shopify, ERP, Warehouse WMS within 3 months timeline.• Ensure optimal carrier performance by overseeing execution, maximizing cost savings, and achieving trackable on-time deliveries within a 95%+ success rate for shipment SLAs.• Pioneered operational excellence through the establishment of workflows, SOPs, and inventory control, resulting in successful shipments of 100M+ in sales and effective management of 20K+ SKUs across 1M+ units over 3 years• Successfully led company supply chain and operations through challenging circumstances, including navigating port congestion and overcoming operational constraints during the COVID-19 pandemic.

Los Angeles, California, Us

Los Angeles, California, Us

Los Angeles, California, Us

Los Angeles, California, Us

New York, Ny, Us

• Primary point of contact for all warehouse escalations and exceptions for internal stakeholders and external partners globally• Directly oversee customer orders throughout all fulfillment phases, identifying and resolving technical issues on weekly basis, leading to $8M+ revenue since implementation.• Re-design exceptions reporting to meet company-wide needs. Provide improved data integrity and visualization, and timely resolution for 3PL, resulting in a $10M+ value in inventory resolution over 10 months.• Develop reports outlining performance data pertaining to 3PL, escalation, exceptions, and daily operations (inbound, outbound, return, inventory.)• Build company communication and reporting tool for WFH employees to process in-home fulfillment (inbound & outbound) during COVID-19 period. Initiative results in a $1.5M processed inventory value.• Proactively work to identify improvement opportunities to achieve optimum operational performance

• Primary point person for all B2B, Retail fulfillment operations & performance analysis• Responsible for fulfillment KPI & analysis/order templates including but not limited to sales, shipping SLA, order processing, inventory management, 3PL/carrier performance• In charge of coordinate and analyze weekly cycle count and low level count for inventory level of 1.7 mil units• Oversee B2B operations of 60+ accounts/month(dept stores, e-retailers, specialties) including EDI/non-EDI order processing, inventory allocations, inbound reservations, relabeling, transmissions, and any trouble-shooting• In charge of weekly/seasonal Retail order fulfillment including replenishment, seasonal products, and supplies• Coordinate with 3PL fulfillment center for all operations processing and issues solving• Work closely with all depts for any operational needs (open projects, sample requests, inventory reconciliation...)

Milan, Lombardy, It

• Assisted with Director of Wholesale for wholesale market preparation and showroom appointment for seasonal buys

Stockholm, Sweden, Se

• Primary point person for all sales operational and customer service needs• Oversaw wholesale operations over 40 accounts per season, including department stores, e-retailers, and specialty stores. Total sales over 1mil.• Executed all sales-related procedures (i.e. cancellation requests, RTV requests, swaps, order entry/revisions, dropped style communications)• Assisted in all clients appointments and trade shows with sales management and sales reps • Run point on JOOR (digital sales tool) as it relates to seasonal product, marketing and sales uploads and overall site management• Created and analyzed wholesale KPI and selling/shipping reports on a weekly basis• Responsible for product set-up for Nordstrom, Amazon, and off-price partners• Handled all seasonal sales samples (i.e. client send-outs, receiving, issuing to sales reps, and trade shows)• Coordinated with the logistics department and 3rd party warehouse to ensure on-time deliveries• Cooperated with the merchandising department to confirm inventory level of all seasons• Any other responsibilities or initiatives identified by sales management as critical to a successful sale or important growth within the sales department

Stockholm, Sweden, Se

• Created user-friendly system with updated retail paperworks including HR, training and operations• Point of contact for all store managers regarding administrations and operations• Coordinated store manager conference concerning budget, traffic, accommodation, events, and creatives• Contributed creative aspects to store marketing campaign for Q3 & Q4• Assisted with analysis of sales and KPIs by week, month, and year• Visited regional stores and providing feedbacks based on merchandising, operations, and client experience

Stockholm, Sweden, Se

• Participated in wholesale order entry and assisting Wholesale Coordinator with any related reports• Collaborated off-price stock list of all concepts and seasons with Wholesale Coordinator• Continual showrooms maintenance including logging, coordinating and prepping samples, maintaining appearance of all showrooms and sample room based on market calender• Managed sample requests for both wholesale partners and customers in a timely manner• Supported all departments for any ad hoc projects

• Oversaw training and tactics planning of Armored Cavalry Company of 80 people• Delivered timely and accurate training reports

Associate Of Arts And Sciences (A.A.S), Fashion Marketing

Bachelor Of Business Administration (B.B.A.), Management Science

Fashion Marketing / Merchandising