Paul Prescott Email & Phone Number

Miami, FL, US

• Manage Salesforce requests/issues for 3,000 plus licensed users
• Senior Administrator in charge of all initiatives requiring refinement and development via Agile Process in JIRA/Salesforce Cases. Sandbox environments through QA Testing and Production Release.
• Assist Off-shore development team with daily initiatives and requirement gathering when code fix is required from business/sales department leaders
• Key Wins: Completed Transition to Lightning Experience, Launched Collaborative Forecasting, Re-Vamp of Salesforce Hierarchy after many company buyouts, Integration of 3 companies data/users into Kaseya SF org.

Norwalk, Connecticut, US

• Participant/Leader in Refinement, Development, Implementation, & Training of all Salesforce related enhancements via In-person video calls
• Participant/Leader for development/documentation/refining of Flows, Process Builders, Workflows, Validation Rules, Approval Processes, Page Layouts (PC and mobile), Macros, Email Templates on all objects/applications
• Key Wins: Migration from Zendesk to Service Cloud Community Portal for Partners(Community Experience), Upload/Configure Knowledge Base(with MadCap Flare integration), OMNI Channel Routing (via skills and service.

Norwalk, Connecticut, US

• Once Senior maintained Ownership of Customer Experience (Service Cloud) via Support/Billing/Success Leadership related to Routing, Object Mgmt, Business Processes & Automations, 3rd Party Applications, and Maintenance.

St Paul, Minnesota, US

• Certified Salesforce System Administrator for USBI employees in all aspects of training, navigation, troubleshooting, enhancements, and release/update notifications
• Dedicated and effective CRM support of USBI's Salesforce to over 1,500 Financial Advisors, Wealth Management Bankers, Registered Client Associates, Trust Relationship Managers, and Regional Administration Managers.
• Test and report feedback/assessments on USBI Salesforce enhancements in both Bi-weekly updates and Quarterly system releases
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Lightning Experience, Sales Cloud, Marketing Cloud, and Service Cloud User Interface(UI) experience
• Persistent knowledge attained on systems such as Hogan, Fusion, Salesforce, Envestnet, Yoddelee, OMNI KYC, Money Guide Pro, Wealth Station, & other USBI related technologies.

New York, NY, US

-Monitors and maintains correct & compliant reporting for all of the Banks derivative asset classes (Foreign Exchange, Interest Rate, Equity, & Credit) to all necessary government regulators (DTCC, CFTC, ASIC, ESMA, HKMA, EUSANV). -Interaction and effective communication daily with both on and off-site traders, delegated clientele, government regulators.

Plymouth, Minnesota, US

- Print-Ad & Online-Ad Media Assessment of Banner and competitors- Analyze and recommend best social media strategies- Audit of International Websites translations costs- Monitored Email Campaigns to recommend best time and day- Consistent and active team member in weekly Google Ad Words and other marketing campaign meetings- Professionally presented and.

Plymouth, Minnesota, US

- Inventory Documentation- Assisted in Marketing projects creation and Auditing of past receivables- Assembly Line Member & Manual Testing Machines- Set-up & Tear down of Machinery as well as many shipping and receiving duties- 5S; labeling and organization throughout entire warehouse and workstations

Bachelor Of Science In Business Administration, Dual Majors: International Business & Management

Education record