Tony Day Email & Phone Number

Greater St. Louis Area

Desktop support for computer related hardware and software issues. Windows XP, Vista and Windows7. MS Office 2003, 2007 and 2010. Adobe Suite. Internet Explorer 6, 7, 8 and 9. Hardware includes HP, Dell, Toshiba copiers/printers, cellular devices, Polycom and IBM.

End user support for over 600 employees in office, telecommunters, field adjusters and vitual workers within the St. Louis region. Hardware and software computer/telecom related issues resolved according to predetermined SLAs. Worked on several different projects and teams related to computer, telecom, LAN/WAN, software deployment, hardware deployment and customer related tasks.

Able to diagnose problems with copiers/printers and placed service calls to vendors for repairs.Excelled in desktop printer installation and troubleshooting.; Resolved complex desktop, laptop, printer, server, operating systems and application issues for over 600 customers in house, virtual and telecommuting.Supported Telecom via PBX and Audix phone and voicemail systems using AVAYA Site Administrator.Resolved VPN issues with telecommuters, virtual workers and field adjusters.Supported several region field offices via phone support and remote control.Placed service calls for IBM and Konica Minolta copiers/printers using vendor software for all the printers in the local office and field supported offices.IT purchasing/procurement of hardware and software using PeopleSoft.IT asset retirement and disposal using outside vendors Retrobox and Intechra.Traveled into the field to setup, upgrade and repair Franchisee laptops, computers and networks.Utilize problem solving, project management and communications skills daily in Incident Management andProblem Management disciplines to resolve hardware, software and process problems. Assisted in developing a documentation standard for the Safeco Insurance trouble ticket system (Remedy). Project Manager for multi-locations in 2006 and 2007 to refresh older generation pc hardware to new equipment. Worked with vendor for server and server room equipment repair. Assisted workplace services in developing plans for maintaining the space in the office. Project Manager for Windows 2000 migration. Managed the Y2K software problem project in 1999. Project Manager for Managed Output printing solution in 2005 and 2009 with a strong knowledge in printer/copier troubleshooting/repair. Assisted in maintaining/verifying the content of the End User Support web site for Safeco Insurance Company this included writing software installation/configuration guides.

Worked directly with the customer to setup service calls and in house computer/printer repair.Built and serviced computers and LANs.

Associates, Computer/Electronics & Networking Technology

Education record

Education record