Paul Barnett Email & Phone Number

Kennedale, TX, US

Irving, Texas, United States

Dallas/Fort Worth Area

• As a liaison between business partners and IT teams, provided ongoing support to resolve system issues organization-wide. Conducted thorough analysis of production software issues, assessing the necessity of user.
• Spearheaded cross-departmental process enhancements to optimize user experience in collaboration with End User Support and IT teams.
• Led the transition of the team intake process to ServiceNow, improving user experience, accountability, and traceability.
• Developed tailored ServiceNow reports, dashboards, and performance analytics for senior leadership.
• Directed the overhaul of team intake forms, significantly enhancing efficiencies, resulting in a 30% reduction of ticket intake.
• Acted as a subject-matter expert on internal software applications, collaborating with the business analysis team to develop compelling business cases.

Dallas/Fort Worth Area

• Engaged in organization-wide projects conducting data analysis, risk assessment, drafting business requirements, and collaborating with stakeholders, emphasizing process mapping and user acceptance testing.
• Drafted business requirements and process maps for the "Funding Income Calculator" project, mitigating regulatory concerns and contributing to risk management.
• Provided business analyst support for the "Access Control Realignment Project," effectively mitigating substantial organizational risks.
• Assisted as a business analyst on the "New Lease Contract Vendor" project, achieving millions in cost savings for the organization.

Dallas/Fort Worth Area

• Managed relationships with automotive dealerships, securing new business, assessing credit risk, and negotiating auto contracts for loan originations, emphasizing financial analysis and negotiation skills essential for.
• Managed 153 dealer relationships, funding an average of 550 contracts monthly, demonstrating strong analytical skills in financial management and relationship management.
• Expanded assigned territory by an average of 8% in the last quarter of 2015 through effective communication with dealers, showcasing strategic planning and negotiation abilities.
• Conducted strategic meetings with field representatives to boost producing dealer percentage, highlighting skills in data analysis and strategic planning.
• Earned exceptional sales award for Santander Warranty/Gap products in the last quarter of 2014, showcasing proficiency in product analysis and sales strategy.

Arlington, TX

• Managed marketing and operations for three mortgage branch offices, focusing on business development, marketing strategy, and process enhancement, highlighting skills in strategic analysis and process improvement.
• Customized and administered module in Salesforce automating the loan process, fostering referral business organization-wide, showcasing proficiency in system analysis and process optimization.
• Partnered with real estate and builder alliances to create and implement marketing strategies, fostering new business opportunities, showcasing strategic planning and partnership development.
• Oversaw outbound call center team operations, including performance monitoring, payroll management, and training, increasing lead production by 10%.
• Developed and distributed an online listing presentation with a Dallas real estate firm, broadening business opportunities organization-wide, demonstrating expertise in marketing strategy and collaboration.
• Assisted in developing marketing strategy for the LegacyCare® employee mortgage benefit program, resulting in a significant increase in branch revenue, demonstrating expertise in market analysis and strategy development.