Worked within the IT HR team providing support to the Recruitment FunctionResponsible for managing multiple change requests within the Avature platform, gathering requirements, making changes and running UAT.Provided insights to the Global recruitment team on new Avature functionality and how it can benefit them.

Senior Business Analyst within Recruiting Technology Team focusing on Avature & Taleo functionality.Certified Avature Specialist.Responsibilities include:Gathering & documenting business requirements for Avature/Taleo integrationDesign of integration between Avature/TaleoBuilding and management of Avature CRM workflow and PortalsProviding BAU Support to Avature queriesCreation of test scriptsUAT Management

Business Analyst Lead within the Global HR Technology Team. Worked on multiple projects and initiatives across Recruiting (Taleo), Onboarding (Taleo), Compensation (PeopleSoft) & Payroll (ADP).Responsibilities included:Gathering & documenting Business RequirementsProviding technology solutions to HR requirementsDeveloping and executing project plansWriting test scriptsSystem testing Managing UAT

Responsible for the Talent Acquisition portfolio providing technology & process solutions. Business Requirements - Produce detailed Business Requirements Documents, including process maps for as-is & future state processes. Use requirements to determine solutions. Coordinate with Group Technology team to ensure solutions fit into the banks technology roadmap and are future proof. Also liaise with HR Risk & Data teams. Responsible for reviewing Functional Specifications with the business stakeholders to ensure Group Technology develop the correct solutions based on the original requirementsProcess Mapping - Responsible for the mapping of all Talent Acquisition as-is processes as part of a major HR project to collate useable maps for future process planning and upgrading of existing HR technologies.. Liaised with Talent Teams across all global locations to create a process inventory. Worked closely with business stakeholders to ensure accurate maps were signed off. Stakeholder Management - responsible for pro-actively engaging with the Talent Acquisition Team and managing expectations throughout the change life cycle. Ensuring Senior Management within the TA team support and understand solutions. Provide a bridge between the Talent Acquisition Team and Group Technology.3rd Party Vendor Engagement - played a significant role in the RFP process for a new Graduate Recruitment Vendor - ensuring Graduate Team requirements were met by the vendor. Also provided feedback and input into the vendor selection. After vendor selection attended vendor run requirement workshops to provide input into the solution and the interaction with existing bank systems (including interfaces both incoming and outgoing).

Lead Analyst responsible for Talent Acquisition system changes. Review the change, liaising with the business requestor and producing detailed Business Requirement Documentation. As part of the Group Technology team all solutions had to meet Group Standards for data privacy. Production of Functional Requirements based on documented requirements - ensuring the business stakeholders sign off all documentation prior to development.Provided PeopleSoft functionality advice to the initial stages of PeopleSoft Upgrade. Translating workshop output into business and system requirements in order to provide high level cost estimates

Responsible for the review of the regional & global HR Systems. Produced recommendations on potential system vendors to ensure a rollout of a Global HR System. Recommendations were presented to Senior HR Stakeholders (Globally & Regionally) and also Segment Presidents & Chief Financial Officer.Carried out Request for Proposal procedures with 3 potential vendors - provided user requirements, reviewed system functionality. Managed the relationship between the vendor & SunGard during the negotiation phase prior to contract signing. Managed and took part in the review of Legal Contracts, Statements Of Work and Service Level Agreements.Responsible for the implementation of the new HRIS. Manage and input into Process Mapping workshops. Manage the Change Process across the HR teams in the EMEA & APAC regions. This involves day to day interaction with Senior HR Stakeholders

Lead Business Analyst on the implementation of HR System designed to track all Temporary/Agency Staff on Citigroups records across EMEA. Tasks included gathering & mapping current business process and requirements. Training staff due to use the system. Lead Business Analyst on the implementation of an E-recruitment system across EMEA. Tasks included mapping existing processes. Running workshops with users to determine process flows and managing the user population through the change process. Liaising with staff in all 53 countries in the EMEA region to ensure smooth rollout.

Project Manager of the E-recruitment system project mentioned below following the departure of the previous Project Manager. The previous BA tasks remain but with the added responsibility of managing the project. Completed monthly progress dashboards and attended Global Change Control Meetings. Responsible for the collection of EMEA system requirements and ensuring jointly with the regional Project Managers that suggested requirements did not have an adverse effect on other regions.Project Manager for the integration of Egg into Citi Employee Services. This role primarily involves ensuring systems, people & processes are integrated between Egg and Citi. This includes running process workshops, analysing existing systems in both companies and providing business input into technical changes to existing systems.

Process Mapping of all operational processes within Barclays Private Bank London. Re-Engineering opportunities suggested to the Private Bank Management Team for both client experience and risk issues.

Provided Analytical Assistance to the Production of the Offshore Operation Target Operating Model. Tasks include analysing staffing figures and liasing with various teams to understand their requirements and restrictions in order to build the Operating Model Programme Office liaison point for Barclays Private Clients Projects - tasks include collating and producing monthly transformation plans, maintenance of project budgets/spend, liasing with the Project ManagersResponsible for the periodic maintenance of the Barclays Private Clients - Operations Governance Manual. Regular inter-action with Senior Business Unit Leaders/Contacts to ensure the manual is kept up to date. Also close working relationships with the Operations Risk Function.

Worked on various Change Projects within Investment Management. These cover a wide range of areas including Stockbrokers, Barclays Life, Barclays Private Bank and also work with Service Management during the Legal & General integration period in 2001Mapped processes and produced re-engineering recommendations on service improvements within Barclays Stockbrokers Produced Service Level Agreements (SLA's) between Barclays and Legal and General following their integration Instrumental in producing SLA's between Investment Management and Barclays Private BankReviewed and updated Process Maps and procedures for Barclays Life Closed BookData Gathering for Barclays Private Bank to enable processes to be centralised

Responsible for the maintenance of the Barclays Life Standard Letters following "in-house" changes or "group-wide" changes.Arranged & co-ordinated meetings with the various business areas leaders to determine their requirements for new letter or amendments to existing letters.Amended and Set up new letters on Wordperfect. The "Plain English" point of contact for Barclays Life after attending the "Plain English" course.

Main Call Centre for Barclays Life customers, dealing with Life and Pension enquiries.Prepared the monthly senior managers report (call statistics including waiting times, calls missed etc) which went to the board

Dealt with the Senior aspects of administration throughout Life Customer Servicing Servicing jobs included complex enquiries such as dealing with trusts and assignments of life policy. Premium Collection jobs included reinstatement of policies and in depth direct debit collection problems.Dealing with office visits from local clients.Training junior admin clerks and new entrants

Dealt with the Servicing, Premium Collection and Claims enquiriesServicing jobs included change of name enquiries and bank assignmentsPremium Collection jobs included basic direct debit enquiries (including setting up new direct debits).Claims jobs included surrendering policies and issuing cheques/payments to customers. Advising policyholders of policies due for maturity then following the cases through to maturity date which ended in sending the customer their maturity proceeds.