Paul Deboer Email & Phone Number

Racine, Wisconsin

Libertyville, Il

Develop mobile device hardware quality requirements and processes. Manage key quality, consumer satisfaction, and warranty improvement initiatives. Serve as hardware design quality subject matter expert responsible for defining quality requirements throughout the product definition, design, validation, and launch life cycles.KEY ACHIEVEMENTS:- Created, deployed, and maintained the Global Product Ship methodology used for all Motorola Mobile Products, which provided the company standard for evaluating product readiness, highlighting risk mitigation prior to consumer release, and driving warranty impact actions.- Reduced field failure rate by 22% as a result of implementing a Six Sigma approach to drive quality improvement of systemic product field performance through DMAIC improvement.- Implemented a systematic triage approach that reduced warranty, ship downtime, and revenue loss.- Greatly improved communication and eliminated speculation of emerging warranty and consumer impacting issues at the CEO and senior leadership team levels.- Led a cross-functional team responsible for 8D focused triage, root cause analysis, corrective / preventative actions, and communication of emerging issues and quality spills.- Provided early user bug detection on Verizon, AT&T, and T-Mobile mobile prototype mobile devices (phones, tablets and accessories) by performing mobile device prototype user testing.

Libertyville, Il

Oversaw the development and global deployment of Motorola's largest scale and most successful quality initiatives in the past 20 years which were focused on improving customer satisfaction and reducing field failures for mobile devices. Led a team of 8 Quality Engineers in driving continual improvement and compliance of key lessons learned.KEY ACHIEVEMENTS:- Slashed field failures in one product life cycle by 45+% using a Six Sigma DMAIC approach to identify and attack the top reoccurring warranty contributors by leveraging subject matter experts to define best design practices and aggressive specifications with an expectation of full compliance.- Reduced field failures in one product life cycle by 26+% as a result of establishing a Quality Review Board, a governing board of empowered subject matter experts from numerous functional disciplines charged with the responsibility of in depth design review of every product from concept to consumer readiness.- Drove lessons learned into the product development process as a Product Development Lifecycle Quality Subject Matter Expert for the Design Rules Quality Review Board (QRB), Mobile Devices Original Design Manufacturer (ODM) Process, and as a Product User Trial Tester.- Provided hardware quality support for GSM mobile devices including the Motorola RAZR. Drove quality improvement actions which allowed a product which was initially designed to ship 1M units to eventually ship over 130M units.

Libertyville, Il

Led a team of 10 Quality Engineers responsible for all mobile device product engineering quality compliance and assessment of consumer readiness.KEY ACHIEVEMENTS:- Reduced field failure rates and improved consumer satisfaction through development of a closed loop quality methodology to define product requirements, drive continual improvement, monitor product readiness, and assess product consumer readiness.- Developed and deployed a product readiness quality dashboard which highlighted quality milestones and red flags to more quickly resolve consumer impacting issues prior to shipping.

Libertyville, Il

Program managed prototype-manufacturing engineering of mobile devices including MicroTAC Elite and StarTAC for the GSM Markets in Europe and Asia. Oversaw programming of Fuji / Universal SMT equipment, reflow ovens, MPM solder paste screener, vision inspection, and automated and manual housing assembly. Collaborated with the development engineering and regional manufacturing teams to develop a quality high tech product.KEY ACHIEVEMENT:- Launched a revolutionary new method for assembling mobile devices, which is currently used globally, that reduced repetitive motion injuries and improved assembly quality, production throughput, and operator cross training.

Libertyville, Il

Led a team of 12+ Production Supervisors introducing new European mobile devices, transferring the products to sister manufacturing sites, and supplying the initial new product production quantities to meet customer's demands.

Libertyville, Il

Responsibilities include the supervision of a Cellular phone manufacturing line and production / analyze and repair teams, approximately 45 members associated with a manufacturing line which consists of $10 million worth of SMT, model assembly, and test equipment producing a $1 million of product per day. Meeting and exceeding goals for product quality, cost and delivery are the prime focus of a production line supervisor. Managed such employee relations aspects such as the recruiting of supervisors, operators and technicians, coaching employee development, conducting performance reviews. Defining phone assembly techniques / procedures and determining product manpower / capacity requirements.

Mba, Business Administration

Bs, Industial Engineering & Technology

Aas, Refrigeration, Air Conditioning & Heating