Paul Dennis Email & Phone Number

Worthing, Gb

Worthing, England, United Kingdom

• Joined company as a customer account manager but was quickly promoted to business manager• Led a team of customer representatives who were responsible for issuing and collecting loans• Ensured the customer was on the team and at the heart of everything we did• Made sure stringent levels of compliance and fair customer outcomes were adhered to• Coached the team to display the best possible behaviours and improved their performance as a result• Involved with projects at divisional level – helping other business managers improve their output• Dedicated in charge business manager (covering for the area manager during periods of leave)• Frequently achieved the best team performances within the company• Dealt with escalated customer issues (Financial Difficulties/Non Payment/Complaints)• Responsible for 1:1’s, performance management and disciplinary hearings

Brighton

• Built a cake and catering business from the ground up with another family member• Looked after the day to day running of the business including accounts, staffing and serving customers• Sold and delivered cakes to trade customers (other tea rooms/restaurants)• Achieved number 1 place to eat in Brighton on review website “TripAdvisor” by providing excellent customer care and showing attention to detail• Liaised with suppliers to ensure best purchasing possible

United Kingdom

• Responsible for both new and existing business.• Built rapport with clients leading to repeat enquiries and sales.• Quickly developed technical knowledge and learnt company systems including CRM and AS400.• Dealt with customer service issues and leased with other departments to ensure the job gets done

Account Manager responsible for the telecom supplies of various councils, NHS trusts and national companies.

Sold waste management to national companies. Consitently the highest seller.Managed a team of sales executives.Held the company record for the largest commercial waste win (Comet).Secured a 50% reduction in costs for the sales team data.Implemented a new map system for the sales team to work from, leading to a big reduction in the quantity of “out of area” clients signed up.

Telesales, selling advertising.

Education record

Education record