Subject Matter Expert (SME) for all Business Communications Systems ● Microsoft 365 Voice/TEAMs Phone● SharePoint Online● Microsoft Exchange Online● Genesys PureConnect● Genesys Cloud Platform Global Admin for Microsoft 365 TenantManage full system operations for assigned systems, including, but not limited to :● Software Updates● System Policy parameters● User Configuration and Azure AD Administration● E-discovery and Compliance● Data Backup & RecoveryDesign and administer the communications platforms in a secure, functional, efficient and cost effective manner to meet the objectives of the Organization.Manage, troubleshoot, maintain and upgrade the VoIP Telephone Systems (Genesys Pure Connect, MS 365 Voice/TEAMs Voice) including assisting with DR strategy and business continuity (BC) efforts.Work with business units to define problems and architect solutions by studying current practices and applying established process improvement methodologies.Advocate for end-user adoption of application and platform features and processes.Produce process improvement and project documentation by: analyzing requirements; constructing workflow charts and diagrams; studying system capabilities and writing specifications.

SharePoint Online Administrator and SME (Subject Matter Expert) for the organization.Administrative responsibility for all Communication and Team sites within SharePoint Online, all access requests and site permissions and user group creation. Responsible for support and administration of the additional applications within the O365 suite including:● TEAMs● Forms● Yammer● Delve● Power Automate● PlannerUtilizing the Office 365 suite to add value and streamline business processes within the credit union. Works with individual business units within the organization to identify and define problems and architect solutions by studying current practices and business processes and applying established improvement methodologies.Drive process improvement practices and apply applications and platforms to achieve greater efficiency. Champion the Office 365 suite of products and drive user adoption through on-going training, workshops, and helpful articles and tips for how to best utilize the tools within the Office 365 environment. Acts as mentor/liaison for each individual site Content Manager and site Designer group.

Working within the IS department as a Systems Admin and Sharepoint 2016 Administrator.Supporting the IT systems (Servers/Desktops/Laptops), network infrastructure and telecoms.●Windows Server 2012●SharePoint 2016 Design and Administration●Active Directory●Windows 10●Office 2013/Office 2016●Veritas BackupExec●Exchange 365 Administration●WatchGuard Firewall Administration●Customer Support/End User Support

Joined the IT Service Desk in Sanofi on a fixed-term contract. Helpdesk Support & SharePoint Training for +800 staff on the site.1-to-1 Training in SharePoint 2010/2013 [Site creation and design, permissions and uploading data]Supporting Windows 7/Windows 10Hardware & Software Support for Multi-Vendor Desktops/Laptops/Telecoms/PrintersSupport of Microsoft Office 2010/2013 (Outlook/Word/Excel/Powerpoint)Hardware repair & maintenance of mobile phones/DECT phones/Desk PhonesOngoing GxP Training during the entire contract covering all aspects of Pharmaceutical Manufacturing.

Areas of interest/speciality ● Asset Management & Auditing● SharePoint 2013/2010● Migrations & Large Scale Rollout Projects● 3rd Party Contracts & SLA Management● Technical Training & Technical Documentation● Datacentre/Telecoms Cabling & Infrastructure upgrades● IS/IT Relocation projects● Call-Centre Operations/Helpdesk Services & Support ● Onsite Network/Server/Desktop Support

This role centred on implementation of a comprehensive training plan for all of the desk based staff (+500 people) in the use of SharePoint 2013 and the roll-out and implementation of Harmon.ie, an Outlook add-on that facilitates migration of data from network shares to SharePoint 2013. Supplemental duties during the contract included the following:●SharePoint Site/Sub-site Creation & Maintenance●SharePoint User Admin & Change Requests●Technical Support●Application Troubleshooting ●Hardware Rollouts As part of the project I was also involved in the overhaul of the Active Directory structure post-merger. Clearing down of disabled accounts, migration of staff to new OU's and integration of the "People Search" functionality within SharePoint 2013 and the Active Directory Users & Computers

The scope of this role involved supporting all of Radius Technologies customer base in Ireland. The duties and responsibilities of the role included the following:● Hardware & Software Support● IT Installs & Upgrades● Platform Migrations & Upgrades ● Pro-Active Maintenance Audits● Networking Support/Broadband Migrations● Office 365 Migrations & Support● Relocation projectsLevel II Helpdesk Support in the following areas : Application Support ● Office 365/2013/2010 ● Sage 50/Sage Accounts ● Exchange 2010/Exchange Online ● BackupAssist/Ahsay OBM ● Sharepoint 2010/2013 ● Symantec Endpoint Encryption/TrueCrypt ● Eset Endpoint Antivirus/Encryption ● Acronis TrueImage 2013/2014Hardware Support ● Servers/Desktops/Laptops/Phones ● Switches/Routers/Modems ● Printers/Copiers/Scanners ● Cabling/Patch Panels/CCTV/Projectors

Senior member of the Technical Services Department in Nolan Transport. The scope & responsibilities of the role are outlined below: ● IT Systems Administration - Service & maintenance of the servers & network hardware ● Mobile Telecoms & PBX/VoIP Administration (Telrad/Topex) ● Telematics & Fleet Management AdministratorResponsible for the ongoing maintenance & service on all the Telecoms platforms used in the company(Fixed Line & Mobile). This included managing the PBX and multiple Broadband providers. I also managed all Mobile phone accounts that the company has (approx. 1300 voice & data connections ) and liaised with the relevant 3rd party Account Managers to ensure the terms of the SLA's were being met.Administered the Fleet Management & GPS Tracking application. Project Manager for a bespoke In-Cab DVR to improve driver behavior and lower insurance premiums. Project went to tender and 3rd party suppliers were retained to install and configure the solution.Responsibility for all the Service & Maintenance contracts in the following areas :● IT Suppliers and IT Procurement● CCTV & Biometric Attendance System● Fuel Systems Maintenance● Satellite Tracking Systems & Telematics● Digital Tachograph Systems● Asset Tracking & InventoryI had overall responsibility for managing the IT systems & services in 5 remote offices. This covered managing the upgrade and upkeep of the equipment and handling any and all projects that arose from these sites. I completed 5 separate relocation projects for these offices from initial location to final implementation and deployment during my tenure with Nolan Transport. Managed all IT Support & Services for The Beresford Hotel in Dublin and Lismore House Hotel in Waterford which were bought by Nolan Transport. Site audits were carried out and a large scale project to improve the IT systems in both sites was undertaken before the re-opening in April 2012.

Performed duties as the sole member of the IT department within Nolan Transport. Role encompassed the following : ● Server/Desktop/Laptop Support ● Remote Office Support ● Active Directory & Group Policy ● MDaemon Mail Server SupportDuring this period the company experienced phenomenal growth in both revenues and staff. The IT department grew to include several more members with skills in the area of Server & Network support and software development.

Supported DSS customer base outside of Dublin. The role covered the following areas : ● Network & Server Hardware Maintenance ● Racking and Structured Cabling Projects ● Internet Security & ConfigurationDuring this period I was asked to support and design solutions based around CommVault Galaxy's Backup suite. This role involved carrying out in depth Pre-Sales planning and post-sales implementation work for this complex and high end Enterprise Backup software. I supported and helped grow the customer base for this product outside of Dublin and carried out multiple installations on several sites and was the single point of contact for these installations after handover to the technical staff onsite.

Network Administration role for Banking 365 Call Centre in Kilkenny ( 300 staff ) Duties involved the following areas : ● LAN/WAN Administration ● Patch Panel and Cabling work within the Datacentre ● Active Directory Management ● Lotus Notes Support ● Server & Desktop Service & RepairI also carried out site-wide OS Patch Deployment on all the desktops using LanGuard VSS and worked on deployment of standard Laptops & Desktop builds using Norton GhostAll trouble tickets logged by the support staff were entered and tracked using the Remedy AR User Ticketing System

Was contracted to Wyeth Medica ( now Pfizer ) to manage the rollout of 750 Desktops across the entire site. Worked closely with the internal IT department on the final stages of a server Deployment - 20 servers & then led a team of resource engineers rolling out the desktops with a standard Image. The desktops were Ghosted in the Configuration Centre in DSS, the existing data on the current machines had to be copied across the LAN to the new systems and the old Desktops had to be sorted and the hard drives were all removed to have the sensitive data destroyed. There was a tight deadline associated with this project and required long work days to complete. I brought the project to completion ahead of schedule.

Moved into a Senior Systems Engineering role which placed more emphasis on managing the technical requirements of several of the larger clients within the company and to act as a single point of contact for escalated technical issues. I was the Technical Account Manager (TAM) for their single largest account ( Microsoft ) During this period - I was appointed the Project Leader for Microsoft's Datacentre Relocation which involved the relocation of approximately 280 servers in several Datacentre locations around Dublin to a new site in CityWest. I liased with the Project Engineers in Microsoft directly and with the Third-party contractors who were handling the physical transportation of the equipment between sites. I also headed up the team of engineers provided by DSS to Microsoft for the duration of the project. My duties at this time also grew to include being the Senior QA engineer for the Server Configuration Centre. This involved ensuring that the high-standards within the SCC were being maintained and that there were two independant QA checks on each server that was built in the configuration centre. There was a sizeable amount of mentoring & instruction given to the Build Engineers.

Role involved supporting a diverse customer base in Dublin with particular emphasis on Installation and Service Maintenance on high-end Server Systems & Hardware. During the time spent in this role I gained valuable experience in the following areas : ● LAN/WAN Support & Troubleshooting ● WIntel Server Support & Maintenance ● Microsoft Cluster Services ● SCSI and RAID Technologies ● Networking & Security ● Microsoft Exchange 5.5 ● Terminal Services ● Solaris 7 & 8 Administration ● Novell Netware ● ArcServe ● Veritas NetBackup

Duties included : ● New Hire Induction Training ● Level II support for Corporate customers in UK & Ireland ● Resolving escalated support issues for Key Account Customers

Level I TSA ( Tech Support Associate) Worked in the call centre supporting corporate customers in the UK. This was a support role which allowed the development of superior diagnostic & troubleshooting skills in the area of Desktop & Laptop support. I also developed excellent customer handling skills during this time.