Paul Dergousoff Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

As Lead Strategist and senior member of the Client Success team, I act as a subject matter expert for various internal and external stakeholders (Client Success Analysts, Sales, and Clients). I serve as an escalation point for a wide variety of issues, regularly working directly with the development team and tech leads. In addition, a large part of my responsibilities include supporting the most challenging campaigns to ensure client retention and ROI.

Montreal, Quebec, Canada

As a Strategist, I served as an escalation point for a wide variety of issues, regularly working directly with the development team and tech leads. A large part of my responsibilities included supporting the most challenging campaigns to ensure client retention and ROI, as well as acting as a campaign advisor for junior members of the team.

Montreal, Canada Area

As an Analyst, I supported a dedicated portfolio of clients as their technical and customer service go-to. This role was largely rooted in account management and data analysis as the purpose was to ensure successful recruitment marketing and satisfactory ROI for the client.

Montreal, Quebec, Canada

In this role I supported an emerging single-job posting product for Talent.com. I worked hand in hand with development, suggesting and implementing product improvements based on client feedback.

Montreal, Quebec, Canada

My day to day responsibilities included post-sales account management, ensuring client success. Here, I consistently addressed 40% of customer inquiries while on a team of 5. During team restructuring, I co-created a transition strategy from individual portfolio of accounts to a “one team” structure. During this transition, I coached and mentored junior team members, ensuring optimal knowledge sharing. I regularly provided input on product and customer facing issues to C level executives and was influential in streamlining internal processes.

Montreal, Quebec, Canada

I was personally selected from a team of 8 to collaborate on a brand new Pay-per Applicant recruitment platform in the Canadian market called Applify. Acting as the sole technical support representative, I collaborated closely with our US partners to establish and streamline the new technology.Here, I...- Executed job feed implementation / on-boarding ensuring product optimization. - Conducted regular performance reviews to ensure client success- Proactively identified and diagnosed technical issues - escalated issues where required - Advocated platform enhancements based on client recommendations - Identified growth opportunities and collaborated with sales teams

Montreal, Quebec, Canada

In this role, I managed all post-sales support for multiple portfolios, totalling $8M in revenue. I was responsible for a white-glove level of customer service as I worked with the company's most profitable accounts. My responsibilities included...- Diagnosing job feed (XML/HRXML) issues/failures- Quality assurance checks to identify areas of opportunity for enhanced client success - Educating clients on job posting best practices and product optimization- Coordinating automated job feeds across the Enterprise customer base- Executing outbound account management calls to increase level of customer interaction

Montreal, Quebec, Canada

In this role, I acted as the front-line to customer support and Inside Sales requests through email, LiveChat, and inbound calls. Here, I demonstrated a high quality of customer service and client care on a daily basis – shown by winning monthly Customer Service Awards on numerous occasions

Montreal, Quebec, Canada

As a Candidate Experience Specialist, I diagnosed and escalated technical issues for the jobseeker customer base. I also advised on optimal searching, resume posting and application methods.

Montreal, Quebec, Canada

This was a hybrid role where I fulfilled two levels of responsibility...As a Human Resources Interviewer, I conducted education and employment verifications for various Canadian companies; this serves as part of the pre employment screening process for newly recruited employees. Here, I consistently achieved above average productivity levels according to BackCheck standards with quality assurance reviews of 96% or higher out of a scale of 100% and call quality scores consistently 100%. As a Translation Coordinator, I served as the primary liaison between translators and requested translations company wide.