Paul Giles Email & Phone Number

Dublin, County Dublin, Ireland

As a Principle Customer Success Manager, my role is to help our strategic customers adopt innovative A.I selling methods to drive revenue growth. I achieve this by defining tailored success strategy plans, managing seamless implementation processes and helping to deliver consistent value. I focus on building strong relationships with C-level stakeholders and delivering measurable return on investment through best practices and effective change management.

Dublin, County Dublin, Ireland

Within Customer Success, I was responsible for driving the implementation of digital selling strategies across LinkedIn’s Global Key Accounts. This involved collaborating extensively with key stakeholders and cross-functional partners across EMEA, North America, and APAC to ensure alignment and success. I worked closely with key executives, as well as sales and marketing managers, at a strategic level to provide tailored consultancy, project management, and change management expertise. This… Show more Within Customer Success, I was responsible for driving the implementation of digital selling strategies across LinkedIn’s Global Key Accounts. This involved collaborating extensively with key stakeholders and cross-functional partners across EMEA, North America, and APAC to ensure alignment and success. I worked closely with key executives, as well as sales and marketing managers, at a strategic level to provide tailored consultancy, project management, and change management expertise. This global partnership approach enabled me to deliver impactful solutions that drove meaningful results for our clients. Show less

Dublin, County Dublin, Ireland

I worked closely with our enterprise clients across the Nordics to help them embed digital selling strategies into their businesses and unlock the full potential of Sales Navigator. Through a blend of onsite workshops in Stockholm and Copenhagen and scalable virtual solutions, I supported organisations in integrating modern sales approaches that drive tangible results.

Dublin, Ireland

I focused on supporting our enterprise clients in the DACH region, turning the vision for Sales Navigator into tangible, impactful results. I achieved this by delivering a combination of onsite workshops in our LinkedIn Munich office along with scalable virtual solutions. By partnering closely with companies across Germany, Austria and Switzerland including sales managers and sales representatives, I helped them maximise their potential, increase pipeline revenue and demonstrate a strong return… Show more I focused on supporting our enterprise clients in the DACH region, turning the vision for Sales Navigator into tangible, impactful results. I achieved this by delivering a combination of onsite workshops in our LinkedIn Munich office along with scalable virtual solutions. By partnering closely with companies across Germany, Austria and Switzerland including sales managers and sales representatives, I helped them maximise their potential, increase pipeline revenue and demonstrate a strong return on investment. Show less

Dublin, Ireland

As a Sales Product Consultant (SPC), I served as a trusted advisor to our customers, working closely within LinkedIn Sales Solutions and collaborating with our cross-functional partners. My role involved defining customer requirements, managing project implementations, providing pre- and post-launch consulting, driving adoption through training, workshops, and best practices, reviewing customer health using key metrics and reports, and re-defining standards and success expectations for our SMB… Show more As a Sales Product Consultant (SPC), I served as a trusted advisor to our customers, working closely within LinkedIn Sales Solutions and collaborating with our cross-functional partners. My role involved defining customer requirements, managing project implementations, providing pre- and post-launch consulting, driving adoption through training, workshops, and best practices, reviewing customer health using key metrics and reports, and re-defining standards and success expectations for our SMB and Enterprise accounts. Show less

Ashbourne, Meath

My role as Business Development Manager was to secure new business opportunities within the market place. Through tendering for large Enterprise and Semi State bodies, I secured some of Oasis Group's largest accounts. I developed sales campaigns and strategies to maximise new business opportunities across our European regions. I also led Oasis Group's contract renewal and contract conversion program for acquired companies / clients and would actively participate in Oasis Group's sales… Show more My role as Business Development Manager was to secure new business opportunities within the market place. Through tendering for large Enterprise and Semi State bodies, I secured some of Oasis Group's largest accounts. I developed sales campaigns and strategies to maximise new business opportunities across our European regions. I also led Oasis Group's contract renewal and contract conversion program for acquired companies / clients and would actively participate in Oasis Group's sales, product / services and Records Information Management industry training. Show less

Ashbourne, Meath

In my role as Senior Key Account Manager, I was responsible for the management of Oasis Group’s largest high profile accounts. I had specific responsibility for ensuring that targets and KPI's as set out in service level agreements were both met and exceeded on an on-going basis. I provided onsite training / presentations to all web clients to ensure full product knowledge of system interface and functionality and ongoing training and support to maximise client web interaction and… Show more In my role as Senior Key Account Manager, I was responsible for the management of Oasis Group’s largest high profile accounts. I had specific responsibility for ensuring that targets and KPI's as set out in service level agreements were both met and exceeded on an on-going basis. I provided onsite training / presentations to all web clients to ensure full product knowledge of system interface and functionality and ongoing training and support to maximise client web interaction and activity.I worked closely with companies to develop their records management policies and to keep them informed of developments within the records management industry. Show less

Ashbourne, Meath

I was responsible for the management of sales and relationships with our strategic accounts. I developed long term relationships and identified and closed new sales opportunities within existing accounts by cross-selling many of Oasis Group's digital and records management products and services.

Ballycoolin, Dublin

Due to the successful migration of the divisions to Manila and Sofia, I was chosen to lead the transition of the Business Planning team to Scotland. Some of my duties included the creation and maintenance of System IDs and providing support for WSC Reporting Team & Operations Support Manager.

Philippines

I was selected as Head Trainer to travel to The Philippines and Bulgaria for a total of 6 months in a knowledge transfer process of different roles and departments. Whilst in Manila, I under took the responsibility of all Team Leader and trainer duties and ensured all departments and team leader activities transitioned efficiently and in the specified time frame.

Ballycoolin, Dublin

To accept and act on Customer escalations and issues and to resolve in a timely manner ensuring that a high level of customer satisfaction was provided by attending management meetings and conference calls across different business lines. I ensured budget guidelines were being met and not exceeded by meeting the cost targets set by In country through carrying out analysis of cost reports, record analysis and provide feedback to regional managers.Monitored service level and… Show more To accept and act on Customer escalations and issues and to resolve in a timely manner ensuring that a high level of customer satisfaction was provided by attending management meetings and conference calls across different business lines. I ensured budget guidelines were being met and not exceeded by meeting the cost targets set by In country through carrying out analysis of cost reports, record analysis and provide feedback to regional managers.Monitored service level and abandoned rate and implemented any necessary actions to ensure targets were achieved at all times by working with Business planning Analyst on a daily basis. In the daily meetings, performance reports, service level reports and schedule adherence were consistently reviewed. Responsible for interviewing new potential candidates across different business lines in our Welcome Support Centre. Show less

Ballycoolin, Dublin

My main duties included placing phone orders from end users across our customer base in Ireland & UK. I developed sales plans to ensure team targets were met and exceeded. I achieved cost targets through customer negotiation by analyzing Customer Service Representative's individual spend.

Cardiff, United Kingdom

I worked for the SWALEC division within SSE. My day-to-day duties included working with our existing client base and new customers in regards to arranging new gas and electric startup connections. I was responsible for liaising with Transco Engineers to determine the level of work required for the installation before evaluating the quotation and delivering it to the customer. Once the customer was connected to the main supply, I would then be solely responsible for the account set up until the… Show more I worked for the SWALEC division within SSE. My day-to-day duties included working with our existing client base and new customers in regards to arranging new gas and electric startup connections. I was responsible for liaising with Transco Engineers to determine the level of work required for the installation before evaluating the quotation and delivering it to the customer. Once the customer was connected to the main supply, I would then be solely responsible for the account set up until the first quarterly invoice was successfully delivered to the customer. Other duties included dealing with customer complaints, liaising with any account or billing inquiries and training new employees. Show less

Computer Science(Software Development), National Certificate In Computing

Software Development(Computer Programming)

Leaving Certificate