Paul Diasanta Email & Phone Number

Cleveland, Oh, Us

●Dedicated IT support for C-suite executives: prioritize and improve outcome resolutions and efficiency of high profile VIP support needs● IT Governance: synergize with IT service groups to align business values, risks, strategy; review, modify, enforce policies pertaining to IT systems company wide● Level 3 escalation: support for tier 1 and 2 analysts in an ITIL environment● Knowledge Management: responsible for creating, updating, and reviewing; increased buy-in and activity of knowledge base up 37% ● Asset Management: hardware, software, lease, licensing, procurement, inventory; improved asset management workflow accuracy—efficiency and cost savings $100k+● Major Incident Escalation: coordinate company wide priority emergencies, in a global follow the sun model● ITSM: Projects, incident, problem management to enhance quality of service, KPI, promote technical/career growth of junior staff;Large/small project involvement across IT service groups in a matrixed environment● Technical information training and dissemination to global service desk;Interview, coach, mentor, educate junior analysts on critical thinking, end user experience, customer service, communication, attention to detail, technical skills for problem solving● Advanced support of applications, network, server, security, collaborate with IT, leadership, business and other departments● Advanced technical resolution such as PC hardware and software, specialty lab software in chemical manufacturing; extensive troubleshooting, investigation, time for resolution ● Support for labs, special builds, VIPs, and emergency support on a scheduled or ad hoc basis● Attend global team meetings; backup for Solutions Center manager; travel as needed

North East Ohio Region

● Regional IT of four hospitals in North East Ohio—Cleveland, Akron, Mentor, Youngstown● Local and remote support for 36 nationwide hospitals and growing● End-user, network, telecommunications, projects support● Participate in various IT strategy for projects: systems, optimization/efficiency, implementation, procurement/refresh, Change Management, Knowledge Management● Cultivating business/technical relationships with all levels of stakeholders, internal & external; verbal and written communications and presentations● Travel nationwide to conduct training, execute projects● Exposure to: Networking, servers, Exchange, Azure, mobile device management, security camera systems, 3CX, ShoreTel/Mitel● Participate in various systems implementation projects: HMS/ERP, telecommunications, Vocera, medical imaging systems (MRI/DICOM/PACS), company acquisitions

Independence, Oh

● Lead a team of four personnel, supporting nationwide division of 1k+ devices, 6k+ users● Execute IT objectives to meet corporate strategies● Tier 2 & 3 escalated support: End-user, Network, Infrastructure Support ● Project Management: Lead, define, budget, facilitate various system projects with stakeholders along vertical & horizontal levels of the company—company acquisitions, telecom network upgrades, cellular/mobility plans● IT Procurement: Annual forecast & budgeting; Capital Acquisition Requests; asset/license management—desktops, laptops, software, peripherals● Develop/maintain internal/external clients & vendors, Service/Lease Contracts, 3rd party printer companies● Develop best-practices. Knowledge Management and Standard Operating Procedures for workflow efficiency● Ensures stability, integrity, optimize efficient operation of IT network, systems, machines● Moves Adds Changes (MACD): LAN, computers, peripherals, telephony● Systems Admin of Altiris for Active Directory (Users, Groups, Roles, Permissions), software and asset management, imaging, deployment● Exposure to: Citrix, networking, servers, scripting, SolarWinds, Exchange, ITIL, Altiris, BitLocker, GPO, virtualization● 3C’s Award: Connect, Consult, Complete – received highest Customer Service award company wide

Xerox [On-Site For Cleveland Clinic]

● Progressive career as Graphic Designer for print brand design of Cleveland Clinic collateral; Digital Press operator of high volume offset printing; Project Manager for operations and sales● Digital print solutions consultant to optimize customer service needs of Cleveland Clinic departments, quality and detail of print operations, effective communications among stakeholders to meet SOW/SLA, business acumen for escalated problem resolution to meet timelines and budgets● Service Cleveland Clinic’s health system of 9 regional hospitals and growing satellite locations in Ohio, United States, and other countries● Projects upwards of $100k; acquiring up to 60% savings in solutions/resources● Aligns technical strategies with business objectives via research, design and architecture leveraging new technologies● Monitors, maintains and optimizes all systems hardware and operating systems, software, peripherals● Provide end-user application & workflow training; mentor & cross train junior staff● Develop/maintain relationship with internal/external clients & vendors● Implemented overhaul of workflow & document management, applying network solutions across multiple departments, yielding 34%+ performance efficiency, reducing expenseand loss● Project Manager: Operational planning/development; Analyst & Marketing; concept to completion projects, cost/benefit analysis; logistics & P&L of budgets, materials, equipment, contracts, personnel● Graphic Design: Direct work flow/projects; design layout/editing of collateral; lead a team of 4 junior designers● Sales: CRM; order processing, complaint/problem resolution; build rapport and manage relationships with internal/external stakeholders● Digital Press: Operate Xerox iGen3, DC700, DC6060, Docutech 6180; finishing & binding equipment

Twinsburg, Ohio

• Ruhlamat operator, contactless print, data personalization; Franklin & Kurz die stamping• Spartanics cutter; Louda sheet lamination & collating; shipping & receiving; multipoint quality control inspection

Cleveland Metropolitan Area, Ohio

• Freelance print/digital file design for client budgets ranging upwards of $50k; Industry standard software [Adobe, Quark, Corel]• Minor HTML & Flash web design; digital imaging and A/V applications; liaison for client and vendors

Mayfield Heights, Ohio

• Digital printers, wide format printer/plotter/scanner operator [Cannon, Xerox, HP]• Graphic design layout editing; assess & implement solutions for clients; PC & Mac support; troubleshooting

Cleveland, Ohio

● Administered small office LAN network● Execute general PC troubleshooting, maintenance, and upgrades● Graphic design, production inventory, shipping & receiving and general officeresponsibilities for screen printing industry and promotional marketing products industry● Creative IT solutions within budget of small business environment

Twinsburg, Ohio

• Graphics layout & editing; proof & film processing for off-set press [Komori]; Mac/PC, Adobe, Macromedia, Quark Xpress• Franklin & Kurz hot stamping

Certificate, Graphic Design

Bbs, Information Systems

Certificate, Graphic Design, Adobe Photoshop, Illustrator And Quark Xpress