www.zioteq.co.ukHelping businesses manage their commsOptimising, Troubleshooting, Deployment, Identifying Solutions

• Leading Unified Communications specialists serving both Direct Customers and our network of 150+ Channel Partners.• Overseeing and optimising the growing support team using Zendesk, inbound Call Software, Wallboards, Salesforce CRM and our own Hosted Telephony Platform. • Recruitment, full training and ongoing development of new team members.• New customer implementation and existing customer maintenance.• VoiP cloud-based configuration and Unified Comms setup.• Number Provisioning through appropriate carriers. • Key Account Management.• Reporting to directors of key commercial metrics.• Liaising with other key internal departments, including Number Porting, Dev Ops and Training

- Working within Direct Sales team to meet monthly and annual targets- Identifying new opportunities that would benefit from hosted telephony solutions and Unified Comms- Pitching prospective customers- Provision/training of SIP handsets including Yealink, Grandstream, Gigaset, Polycom, Cisco - On site and remote Demo of TelcoSwitch proposition- Offering our products and services on lease or non-lease basis- Onboarding of new customers- Maintaining strong relationships with existing customer base- Client Renewals- Liaison with other internal departments, such as finance, support and upper level management.- Utilisation of Salesforce, Zendesk- Staff training- Broadband and Ethernet provisioning- Key Account Management- Full reporting on KPIs to directors and other stakeholders

VoIP Specialists and B2B cloud-based telephony providersNew Customer acquisition and implementationPBX Configuration and Unified Comms setupNumber Provisioning via multiple carriers SIP Trunk and Endpoint installation and maintenanceBroadband and Ethernet provisioningKey Account ManagementEquipment procurement as well as manual and auto-provisionCustomer networking and infrastructure consultantNew technology development Support and Customer Services Team ManagementMonthly Billing through aBilLLity Staff trainingReporting to directors of key commercial metrics

• Established from a standing start the B2C channel of the one of the UK’s largest wholesalers of used mobile phones.• Reconciled the key strategic challenge of maximising profit and sales volumes for the business alongside a larger wholesale strategy.• New channels established included a new Direct to consumer website, eBay (achieving TRS status within 4 months) and Amazon.• All channels targeted as a minimum to outperform existing sales channels.• Delivering ongoing monthly Gross Profit of between £90k and £120k from a zero base within 9 months as well as establishing a new and independent UK sales channel.• Development and designed a new direct to consumer brand including all functionality.• Additional achievement of replicating strategy across France, Germany and Spain on eBay and Amazon.• Overall control on inventory, listings, imaging and pricing across 14 sales channels.• Overseeing Warehouse processes, QC, stock control, CMS System.• Installation and Management of Google Shopping. Google Adwords and Google Analytics for reporting to Directors on PPC Campaign, CPA, website traffic, SEO, sales conversion, GP and KPIs.• Assessment and implementation of Multi-Channel solutions.• Key Account development and maintenance of key corporate customers • Management, Recruitment, Training and ongoing appraisal of Customer Services team.• Stock sourcing where necessary.• Partnering with 3rd parties involved with mobile/tablet integration, social media and affiliation.

• Complete authority and control over this dynamic and successful mobile communications e-commerce group of 12 euro-wide websites including FoneShop.com as well as a number of consumer and B2B focused sites.• Extra attention to acquiring and maintaining a large and growing corporate customer base, involving high level relationships with customers and proactively driving sales upward.• Overall role defined by ongoing annual and monthly targets to which the entire team were driven.• Full control and design implementation of the entire sales process, CMS, and website navigation/checkout involved in the sale of approximately 2500 mobile phone accessories/handsets.• Total maintenance of product inventory, pricing, imaging and text throughout the sites. Closely working with the Heads of Buying, Distribution and Marketing to ensure that warehouse stock, site traffic and new products were appropriate to daily orders of 500+.• Full reporting to Directors on website traffic, SEO, sales conversion, GP and KPIs.• Managed an inbound Call Centre with up to 5 telesales staff. Regular reporting, full sales and product analysis to constantly improve sales and services offered by websites.• Ongoing involvement in development of sister websites tailored for Telecoms accessories industry.