Implemented Continuous Planning for the Platform teams (the “Paige Model”) to improve our ability to plan and respond to change. Successfully restructured Jira hierarchy to enable the effective use of Jira Roadmaps. Created the Coaching Guild to support Coaches at Paige in their learning and development. Responsibilities: • Coached and mentored the Scrum Masters to work on the Program, empowering them to lead / facilitate sessions across the AI and Platform teams.• Provided… Show more Implemented Continuous Planning for the Platform teams (the “Paige Model”) to improve our ability to plan and respond to change. Successfully restructured Jira hierarchy to enable the effective use of Jira Roadmaps. Created the Coaching Guild to support Coaches at Paige in their learning and development. Responsibilities: • Coached and mentored the Scrum Masters to work on the Program, empowering them to lead / facilitate sessions across the AI and Platform teams.• Provided 1-2-1 coaching to senior leadership.• Implemented Jira Automation to assist senior leadership with prioritisation.• Improved visibility / reporting on the state of the Paige program to our Product and Customer teams, using Jira Roadmaps and Dashboards.• Planned, coordinated, and led deployments of major product releases, patches, and changes Show less

Successfully managed and mentored a team of Scrum Masters and Program Managers, overseeing a wide range of programs to drive organisational success. Collaborated with leaders to manage release deliveries, ensuring timely issue resolution and creating implementation plans. Coached Product Owners on managing scaled product backlogs, facilitating decision-making with Product Owners and technical leadership.Responsibilities: • Managed and mentored a team of Scrum Masters and Program… Show more Successfully managed and mentored a team of Scrum Masters and Program Managers, overseeing a wide range of programs to drive organisational success. Collaborated with leaders to manage release deliveries, ensuring timely issue resolution and creating implementation plans. Coached Product Owners on managing scaled product backlogs, facilitating decision-making with Product Owners and technical leadership.Responsibilities: • Managed and mentored a team of Scrum Masters and Program Managers, fostering a collaborative and continuously improving Agile development culture.• Coached individuals and teams, including senior leadership, in Agile and Scrum principles, providing feedback and facilitating Scrum events as needed.• Acted as an expert in estimation and planning techniques, teaching release planning in an empirical environment.• Provided scaling expertise to align multiple Agile teams and facilitated large group planning. • Planned, coordinated, and led deployments of major product releases, patches, and changes • Automated project status flow and facilitated continuous, real-time transparency for effective communication and decision-making. Show less

Coached the European Platform teams to develop their skills and knowledge of Scrum, working with both internal Paige teams and contract partners. Supporting the Product Owners with planning and organisation of the releases and initiatives that the teams delivered. Guided teams on the application of Agile scaling frameworks and methodologies to streamline processes and improve collaboration across multiple teams.Responsibilities: • Act as a steward of Agile practices for Development… Show more Coached the European Platform teams to develop their skills and knowledge of Scrum, working with both internal Paige teams and contract partners. Supporting the Product Owners with planning and organisation of the releases and initiatives that the teams delivered. Guided teams on the application of Agile scaling frameworks and methodologies to streamline processes and improve collaboration across multiple teams.Responsibilities: • Act as a steward of Agile practices for Development teams, working to continually refine and evolve our processes to improve delivery to our customers.• Facilitated release activities and communicated the team(s) progress through the phases of the project.• Active member of the Scrum and Product Communities of Practice, providing presentations and teaching on a variety of topics• Coached team members to improve their knowledge and capabilities. Show less

Working with the Risk and Data Integration teams to develop their Scrum practices and knowledge. Using LeSS to scale the Risk team to improve communication and collaboration between the teams. Helping the Product Owners develop and build their backlogs Responsibilities: • Provide consultancy to projects and business departments in matters relating to Agile best practice, process, procedures and task management of the Product tasks and resources.• Actively communicate with… Show more Working with the Risk and Data Integration teams to develop their Scrum practices and knowledge. Using LeSS to scale the Risk team to improve communication and collaboration between the teams. Helping the Product Owners develop and build their backlogs Responsibilities: • Provide consultancy to projects and business departments in matters relating to Agile best practice, process, procedures and task management of the Product tasks and resources.• Actively communicate with other Scrum Masters and Project Managers in the company to help develop project processes and procedures, and participate in appropriate forums to help address this responsibility.• Develop team members to improve their knowledge and capabilities through coaching and training. Show less

Assisting multiple teams to apply Agile practices and techniques ensuring that they understood why, as well as what, we were doing; with a view to make them self-organising teams. The teams include Securities, Route to Live, Robotics and Self-Serve Journey. Working with the Product Owners to have visibility of their backlogs; to assist in both communicating and delivering the roadmap to our customers. Responsibilities: • 1-2-1 coaching and mentoring to team members (including the… Show more Assisting multiple teams to apply Agile practices and techniques ensuring that they understood why, as well as what, we were doing; with a view to make them self-organising teams. The teams include Securities, Route to Live, Robotics and Self-Serve Journey. Working with the Product Owners to have visibility of their backlogs; to assist in both communicating and delivering the roadmap to our customers. Responsibilities: • 1-2-1 coaching and mentoring to team members (including the Lab Product Owners) and partner labs.• Collaborating with other Scrum Masters to ensure that the teams apply the Scrum ceremonies and are communicating across the lab effectively.• Introduced “lunch and learn” sessions to share knowledge across the lab; also working with Scrum Masters from other labs as part of a Community of Practice.• Helping to build the culture of the teams as well as the lab as a whole.• Working with the teams to build a mindset to continuously improve. Show less

Worked with the Product Lead and Product Owners ensure that the backlogs were aligned to the product vision; building a visual roadmap that could be shared with the business and our clients. Facilitated workshops to demonstrate and introduce Agile practices to the HR and Business Development/Marketing teams.Responsibilities: • Identifying/coaching Agile practices and improvements; providing 1-2-1 coaching to Product Owners and team members• Creating a shared understanding of… Show more Worked with the Product Lead and Product Owners ensure that the backlogs were aligned to the product vision; building a visual roadmap that could be shared with the business and our clients. Facilitated workshops to demonstrate and introduce Agile practices to the HR and Business Development/Marketing teams.Responsibilities: • Identifying/coaching Agile practices and improvements; providing 1-2-1 coaching to Product Owners and team members• Creating a shared understanding of the User Stories and Product Backlogs through Impact Mapping and Story Mapping• Working with the Agile teams to successfully deliver Acumen’s Initiative Roadmap• Introduced Kanban into the HR and Marketing teams Show less

Facilitated Scrum ceremonies and led workshops to deliver Defined Benefits Reinsurance (with multiple teams) and IT Integration as part of the merger with Just Retirement. Provided coaching and support to teams and business stakeholders to ensure that best Agile practices are adopted and adhered to. Responsibilities: • Working with Agile teams to ensure successful delivery of the agreed objectives/product set.• Working with other Scrum Masters to build and maintain effective… Show more Facilitated Scrum ceremonies and led workshops to deliver Defined Benefits Reinsurance (with multiple teams) and IT Integration as part of the merger with Just Retirement. Provided coaching and support to teams and business stakeholders to ensure that best Agile practices are adopted and adhered to. Responsibilities: • Working with Agile teams to ensure successful delivery of the agreed objectives/product set.• Working with other Scrum Masters to build and maintain effective teams which are self-organising, cross-functional, collaborative and motivated.• Responsibility for the team's adoption and practice of Agile, ensuring the effective resolution of problems and the delivery of a high-quality service to customers. Show less

Provided testing and sign off for Portal Migrations/SalesForce/Corporate Deals/Defined Benefits. Liaised and reported project progress with external clients (for example Sesame Bankhall/IRESS/Tesco). Updated existing document templates and implemented improvements to processes to adapt to an Agile way of working (for example introduction of user stories and acceptance criteria, Gherkin scripts).Responsibilities: • Supported/deputised for the Scrum master on the Defined Benefit… Show more Provided testing and sign off for Portal Migrations/SalesForce/Corporate Deals/Defined Benefits. Liaised and reported project progress with external clients (for example Sesame Bankhall/IRESS/Tesco). Updated existing document templates and implemented improvements to processes to adapt to an Agile way of working (for example introduction of user stories and acceptance criteria, Gherkin scripts).Responsibilities: • Supported/deputised for the Scrum master on the Defined Benefit project with key ceremonies. Working with other members of the project teams to document the scope of testing required ensuring that work is delivered on time and to the highest standard. • Creating test approaches/packs; reviewing approaches/scenarios for other members of the test team.• Completing test phases (System testing/System integration/Factory Acceptance Testing) and providing advice and oversight on all other phases (e.g. unit testing, User Acceptance Testing).• Mentoring and supporting other members of the test team. Show less

Converged the IDN and RDFD test teams to create a single QA team in London for the Collections Technology group. Maintaining and creating test plans for QA team’s workflow ensuring a balance of throughput and quality. Reviewing test scenarios for the QA team to maintain and improve the QA process. Tracking the team’s progress; by identifying and resolving risks and escalating in a timely manner.Responsibilities: • Working closely with the Beijing QA team leader to ensure… Show more Converged the IDN and RDFD test teams to create a single QA team in London for the Collections Technology group. Maintaining and creating test plans for QA team’s workflow ensuring a balance of throughput and quality. Reviewing test scenarios for the QA team to maintain and improve the QA process. Tracking the team’s progress; by identifying and resolving risks and escalating in a timely manner.Responsibilities: • Working closely with the Beijing QA team leader to ensure functional consistency.• Driving innovation to ensure the QA team swiftly adapts to changing business requirements.• Creating a high performance culture encompassing continuous improvement and collaboration.• Definition of team goals, individual objectives and collection of appropriate metrics.• Staff development/training & performance management.• Establishing and maintaining effective relationships with key stakeholders to ensure that their requirements were met.• Deputising for QA & Support Manager. Show less

Promoted to become the first lead tester for the QA team. Independent test and sign-off authority for EMEA East and EMEA West projects; dedicated tester for CEF Eurex/Xetra and Euronext. Project Coordinator for the EMEA East & West regions; liaised with the Development Managers, TSG Team Leads and BA team members to identify and assign the highest priority projects for testing to testers in London and Beijing. Responsibilities: • Introduced a number of initiatives to the QA team… Show more Promoted to become the first lead tester for the QA team. Independent test and sign-off authority for EMEA East and EMEA West projects; dedicated tester for CEF Eurex/Xetra and Euronext. Project Coordinator for the EMEA East & West regions; liaised with the Development Managers, TSG Team Leads and BA team members to identify and assign the highest priority projects for testing to testers in London and Beijing. Responsibilities: • Introduced a number of initiatives to the QA team, including: Daily “Stand-Up” meetings between London and Beijing teams to share project updates and escalate projects accordingly. Formalised the handover process between the BAs, Development and QA to ensure that we provide the highest level of support.• Part of the pilot Agile project for Thomson Reuters; as part of the team we used Scrum to deliver the Mauritius ticker to market.• Creation of test plans/scenarios/messages; reviewing the scenarios for the other members of the QA team.• Provided training to both the London and Beijing QA teams; travelled to the Beijing office to provide training to the QA and Development teams.• Liaised with the Beijing QA Team Lead on training, test bed and any technical issues.• Participated in the Thomson Reuter’s High Potential scheme and challenge. Show less

As one of the founding members of the QA team I helped to establish the method of working. Provided independent test and sign-off authority for EMEA East (including CEF Eurex/Xetra & Euronext), and ICE/LME projects.Responsibilities: • Developed, published, implemented and maintained test plans based on overall project requirements.• Coordinated software releases and related issues with Development, QA and Operations.• Attended project start-up meetings to capture… Show more As one of the founding members of the QA team I helped to establish the method of working. Provided independent test and sign-off authority for EMEA East (including CEF Eurex/Xetra & Euronext), and ICE/LME projects.Responsibilities: • Developed, published, implemented and maintained test plans based on overall project requirements.• Coordinated software releases and related issues with Development, QA and Operations.• Attended project start-up meetings to capture requirements and ensured our handover criteria were met.• Researched and evaluated various testing and support tools as part of the independent QA team.• Implemented new processes/procedures as part of the newly formed QA team. Show less