As Process and Information Consultant in the Valid Managed Services - Improve team, I am part of numerous interesting challenges related to information-, ITIL- and business- proces management.Supporting ITIL Proces management and development of the Service Management System are ongoing business. At Valid, we believe that the successful implementation of Information & Communication Technology is an enabler for our clients to excel and making them true leaders in their respective fields. This is how we live up to our motto, “Stay Ahead”.Stay Ahead is not only our promise, it is also our mentality. Each day, more than 300 experienced professionals, operating from our offices in Eindhoven and Maastricht strive to develop their expertise and realize business benefits for our clients.”

2Grips helps its customers to align their service delivery with their business strategy and to improve it continuously and proactively. We give advice, we coach and we execute. In short, we help you grow as a service-oriented organisation focused on making and keeping your customers and end users satisfied. Our services are based on the 3 main questions within Service Management: • Where are we now? • Where do we want or need to be? • How do we get there? Depending on your needs, we provide our services separately or combined. And this with one aim: to get your Service Management challenges under control in the most effective and efficient way taking into account your organisation, your internal processes, your co-workers and tools. Need to get to grips with your Service Management challenges? We can help you with: Service Management (ITSM) | Enterprise Service Management (ESM) | ITIL | SIAM | IT Asset Management (ITAM) | Service Management Tooling | Customer Experience Readiness | SIAM Readiness | IT Governance | SIAM Design & Strategy | Service Provider On-/Offboarding | Information Security | Business Continuity | Service Portfolio & Service Catalogue | Service Design | Customer Journey Mapping | Customer Experience Management | ITSM/ESM Tooling Selection Assistance | Automation and Workflow | Process Design | Multi-Provider Coordination |Service Delivery Plan | Service Improvement Journey | ITSM/ESM Tooling Implementation and Support | Training and Knowledge sharing | Interim Service Management | Freshworks | 4me | Ivanti Service Manager | BMC Helix Remedyforce

As Product Specialist/Manager, I'm overall responsible for internal Product Management, Sales, Pre-Sales and Implementations and training for the SaaS IT Service Management solutions "BMC Remedyforce (Salesforce)" and “4ME (ITRP)" in the EMEA.To be a customer advocate I deal with many international customer to be their success manager, adviser and add value to their ITSM/Service Management experience within their full Salesforce platform. On top I'm one of the key contacts/contributors on the BMC Communities website, in order to help and interact with all the stakeholders globally related to their Salesforce setup combined with BMC Remedyforce.

Responsible for Sales, Implementation, Solution Architecture, Projectmanagement and training for the SaaS IT Service Management solution "BMC Remedyforce" in the EMEA. Remedyforce is the nr1 Service Management solution in the cloud from BMC Softwarebuild upon the Salesforce platform. I started with InfraVision to position BMC Remedyforce as new product in the market. After making the first sales, I implemented the solution myself. The best way to learn new technology and functionality is to just work with it. This resulted that I became the expert for BMC Remedyforce and that opened a whole new market to position the product. From RFP, to pre-sales to customer success, all part of the job. During this period, and still, I have been very active on the BMC Community platform what has resulted to become one of the 3 top influencers and participants related to this product.

In this role, as sales advisor I had the responsibility to build long-tern customerand partner relations to achieve sales of new and second-hand BMW cars.

Besides the sales of the luxury cars of Lexus, new and occasions, my job was to make sure customers could benefit from the full Lexus Experience. This to make sure that they could benefit from the Red Carpet Treatment in regards of Service with a capital S. Introduction shows, invitations and the daily product presentation is an important part of that.