Paul Downie Email & Phone Number

Glasgow, United Kingdom

Glasgow, United Kingdom

Translator of over a million words in various domains. Experienced interpreter.

Glasgow, United Kingdom

• Advised and assisted the business in documenting and improving key processes relating to their Software Development Life Cycle and Small Change processes, improving management control over their risk.
• Assisedt in the setting up of the IT Operational Risk Forum, increasing management governance, visibility and control of key risks and their associated controls and mitigating actions. This includes setting up.
• Mapped out the User Acceptance Testing process. Currently working on implementing improvements to ensure all changes are adequately tested.
• Assisted in the testing of the process maps and associated documentation for the Software Development Life Cycle and Small Change processes, including building the calculations behind the risk rating tool.
• Effectively stakeholder managed feedback processes to detect issues in the Software Development Life Cycle and Small Change processes, increasing awareness of both management and the project team of the key issues we.

Glasgow, United Kingdom

• Acted in a management support role in the production of Management Information and the provision of reports to people at varying levels in the University; acted as a subject matter expert in the production of reports.
• Suggested and implemented improvements in access rights control and the production of reports which required advanced execution in Microsoft Excel, drawing up process documentation to allow others to take on the new.
• Provided complex MI reporting to various external agencies such as HESA, DLA Piper, National Statistics and HMRC (HR1).
• Provided solutions to complex issues such as absence reporting, UK Visas & Immigration reporting and holiday back pay.

Glasgow, Glasgow City, United Kingdom

• Responsible for: Designing, developing, monitoring and improving processes and Management Information data relating to Global Group Assurance systems, acting as Subject Matter Expert for two such systems, providing.
• Assisted in leading businesses through significant periods of change and migration in the structure of their Assurance Master Data, managing difficult and demanding stakeholders and ensuring that the changes were.
• Re-designed and automated procedures around data remapping to ensure that both business re-organisations and bulk archiving of data could be carried out faster (from three months to a maximum of six weeks) and without.
• Developed and deployed on-line support forms which increased the efficiency of the team and enabled them to deliver work in three working days instead of five.
• Designed simple forms to allow standardised communication around changes to master data between my team and our IT team, removing any misunderstanding and making the process much more robust.
• Improved and automated Management Information data reporting processes – most notably reducing the Group Metrics process from five days to 90 minutes and resolving serious issues in reports following a significant.

Glasgow, Glasgow City, United Kingdom

• Responsible for: Administering the Group Expenses system and its associated reports and processes, acting as a Subject Matter Expert for customers throughout the business and across the globe.Achievements:
• Proactively identified and resolved an issue in the SAP Expense system which could have resulted in a $2 million mis-statement in the company accounts, for which I received a Management Recon.
• Created an automated process to allow managers to keep control of their subordinates spend on the Global Corporate Card and out of pocket claims.
• Obtained Green Belt Six Sigma certification for a project to reduce manual errors in the application process for Global Corporate Cards.
• Improved numerous processes using Visual Basic macros and Excel formulae that were utilised in systems transitions, sending large volumes of e-mails efficiently and for logging legally-sensitive information on arrival.

Greenock, Inverclyde, United Kingdom

• Took on stakeholders in Romania and Moldova who at the time felt neglected and were known for being ‘difficult’. In a short time I turned them round and became known as someone who was responsive to their needs.
• Developed my own methods of prioritising orders in such a way that they were managed effectively.

Response Handling, Glasgow

Worked on two contracts (Directory Enquiries 118118 and Student Loans Company), logging customer enquiries accurately and resolving issues

National Savings & Investments And Barclays, Cowglen, Glasgow

• Manually entered transactions into National Savings & Investments bank books.
• Prepared and entered data regarding items held in Barclays’ strong rooms.
• Performed mailroom duties for National Savings & Investments, such as sorting mail and preparing documents for scanning.