Paul Downing, Mba, Ms It Email & Phone Number

Boston, Ma, Us

* President of Launchpad Collaborative (2018-2021), a social enterprise launched by HPN, developed and brought to market a client management system (CMS) for the housing counseling industry. Launchpad CMS was built on the Salesforce platform and available via the Salesforce AppExchange as we became a Salesforce ISV Partner. Sold Launchpad to NeighborWorks America.* Develop three-year corporate strategy, work with COO to form employee, executive, and board committees to elicit input. Revamp mission and vision statements, values, and strategy framework. Deploy Cascade Strategy Planning software to enable tracking and reporting on strategy progress. * Implement new financial and accounting system, guided team through system selection and managed implementation of new accounting system (Sage Intacct), Nexonia (for expenses and time tracking, and Workday Adaptive for budgeting and financial planning and analysis (FP&A). * Negotiate office leases and subleases, renew Boston office lease and manage build out from architect and general contractor selection through final waiver and lien release. Negotiate sublease for portion of Boston office to tenant. Negotiate sublease for our Washington DC office.* Work with the President of Housing Partnership Fund CDFI to redevelop business process and use technology to enable those processes. Modernize CDFI technology systems and integrate CDFI systems with accounting systems and contract management systems.

Boston, Ma, Us

Develop and implement three year IS and Knowledge Management strategy plans. Responsible for all aspects of information systems/technology including on premise and cloud infrastructure, networking, hardware and software, and phone systems for main office and remote locations. Manage multiple Salesforce instances, Azure AD and servers, Office 365, domain registrations and hosting. * Oversee all technology systems for Housing Partnership Fund (a CDFI). including underwriting, servicing, and loan compliance systems. * Salesforce Administrator, administer Salesforce orgs for two separate companies, implement an Applicant Tracking System in Salesforce using Target Recruit from the AppExchange.* Build a corporate data warehouse that combines data from multiple sources, including data pulled from Salesforce using Task Factory, to ensure the right data is delivered for decision making and grant proposals. Data Warehouse uses Microsoft SQL Server on Azure servers in the cloud and Power BI to deliver reports and dashboards.* Implemented Zoom, converted from WebEx to Zoom. Established Zoom Rooms with controllers and integrated Zoom with Outlook.

London, Gb

Built and lead cross-functional teams that include all aspects of the business units and IT to deliver solutions internally and to clients. Direct development and deployment of critical enterprise systems; oversee full project lifecycle including initiation, planning, execution, and closure. Responsible for budgeting, risk analysis, and user training. * Turned around a project valued at over $135 million across 7 years. Reset mutually agreeable expectations and project plan. Achieved deliverables in time and under budget. Migrated client to digital publishing and cloud computing (IaaS, Amazon Web Services, AWS).* Drove build-out of enterprise data warehouse cloud solution that centralized data from 18 sources and enabled 35% increase in sales closing rates, 50+% reduction in inventory management staff, and 2-week drop in inventory approval time. Hired cross-functional staff to launch system that achieved 90+% adoption rate enterprise-wide. * Identified business need, championed project, gained management support, and led deployment of business intelligence (BI) and analytics system that serves sales, product, accounting, inventory, and manufacturing groups. * Empowered sales and executive management with real-time access to sales data/forecasts for business planning by spearheading architecture of web-based sales forecasting tool. Unified data from 3 different systems (sales, inventory, product). Eliminated timely, error-prone, inflexible manual sales forecasting processes; and cut time for sales forecasting from 8-12 weeks down to 2-4 weeks. * Supported sales growth from $90 million to ~$800 million in 9 years by piloting rollout of title management solution that automated information sharing across 6 disparate systems and 8 business departments. Overhauled existing unstable systems, upgraded legacy systems, and introduced web-based tools. Delivered real-time data capabilities, integrated data and workflows, and streamlined cross-department processes.

Lafayette, Louisiana, Us

Software Developer / Database Administrator: Designed custom business applications. Concurrently managed 7 SQL Servers. Deployed Sharepoint Portal Server for use in the intranet. * Streamlined payroll with seamless migration of HR/payroll system from client/server to web-based model.* Lowered time for transferring employee expenses to payroll system by 3 weeks with VB6/SQL Server application. * Captured 100% employee participation with web-based employee benefit enrollment application. * Lowered data processing time by 60% and average report generation time by 50% with replicated SQL Server for data from Deltek Advantage system, enabling increased system performance during peak hours. * Automated numerous manual business processes through technology solutions, resulting in saved man-hours, lowered headcount needs, and improved user experience for employees.

Houston, Texas, Us

CRM Consultant: Designed and deployed custom customer relationship management (CRM) applications for such clients as Canon USA, Qwest, and FXall. Performed audits of existing systems and managed performance tuning. * Recruited as alpha consultant for new CRM product that Remedy acquired as part of a corporate M&A. * Ramped up quickly in new environment with no prior knowledge of CRM systems or methodologies. * Improved performance of CRM system for Qwest, boosting load speed for initial data form by 30x.

Boston, Massachusetts, Us

Development Lead: Managed cross-functional teams in distributed environment in development of IT systems (helpdesk, change management, knowledge base, SQL Server, and intranet solutions). Drove automation of existing processes. * Spearheaded seamless, ahead-of-schedule, and within-budget upgrade of helpdesk ticketing system and processes. Built cross-group team (helpdesk, desktop support, infrastructure, database, training, programming, datamart, mainframe, PMO, management). Navigated challenges with highly fragmented department. * Eliminated labor-intensive processes with deployment of Remedy change management system. Proposed new workflow and processes that enabled IT staff to link change requests to helpdesk tickets. * Enabled capabilities for customer self-service with implementation of user knowledge base. Evaluated software systems/vendors and recommended solution that could be easily integrated with helpdesk ticketing application. * Mentored junior staff members to achieve promotion to senior-level positions within the company. * Awarded Strategic Achievement Reward (STAR) for stellar performance.

Arlington, Virginia, Us

101st Airborne Division: Various roles including Training Non-Commissioned Officer (NCO); Squad Leader; and Nuclear, Biological, and Chemical Defense NCO. * Revamped all aspects of training operations and accountability of training records supporting 100+ soldiers.* Raised the unit’s Air Assault graduate level from 33% to 51% and the unit’s Combat Lifesavers level from 1% to 35%. Planned and executed fitness training, boosting passing rate from 89% to 96%.* Captured exceptional 98% operational status through efficiency improvements by redesigning a new floor plan for the Arms Room (260+ weapons worth more than $250,000).* Achieved operational readiness rate 15% higher than standards while performing maintenance on 16 CH-47 helicopters valued in excess of $240 million.* Recognized for outstanding contributions with more 15 individual awards, including 2 Army Commendation, 3 Army Achievement, 2 Good Conduct, and 1 National Defense Medals.

Master Of Science (Ms), Information Technology

Mba, Finance Concentration

Bs, Information Systems