Paul John Garcia Email & Phone Number

Metro Manila, Philippines

Metro Manila, Philippines

Metro Davao, Philippines

Doing the back support admin tasks for 1k+ employees- Sprout Timekeeping Management including Leave Approval and Certificate of Attendance- Zoho Ticket Management- Exit Interviews-Weekly Cadence of Employee Status and Updates-Endorsement Process Back to Training.- Incident Report Processing-Doer's productivity monitoring

Melbourne, Victoria, Australia

*Maintaining a smooth onboarding process.*Training, counseling, and coaching our staff.*Resolving conflicts through positive and professional mediation.*Carrying out necessary administrative duties.*Conducting performance and wage reviews.*Developing clear policies and ensuring policy awareness.*Creating clear and concise reports.*Giving helpful and engaging presentations.*Maintaining and reporting on workplace health and safety compliance.*Handling workplace investigations, disciplinary, and termination procedures.*Maintaining employee and workplace privacy.

Demonstrate an enthusiastic attitude toward engagement.Assist in the creation of a work environment that reinforces our company’s cultureManage the on-boarding process for new hires, ensuring a best-in-class experience for each new team memberCoordinate with managers and team members on the onboarding plan for each new hire prior to their start date.Engage with the community through social media accounts highlighting events, successes, and company culture.Implement employee engagement events, activities, and rewards and recognition programs to create a highly engaged culture in which team members feel valuedLeverage internal communication vehicles to ensure employee awareness, understanding, and participation in employer-sponsored programsAssist with events and projects associated with our cultural development, employee appreciation, and recognitionCreate and implement an employee years-of-service awards program with direction from managementResponsible for miscellaneous duties as needed by the People Operations TeamEnsures that the creative ideas of stakeholders are actualized by providing visual outputs that contribute to creative-led pitchesParticipates in brainstorming ideas to come up with the best possible visuals as aligned with department objectives.Collaborate with different personnel to developing programs that are relevant to the interest of employees and budget that fits the needs of the company as well as maintains all organized programs and activitiesMotivates engages, and retains employees and conceptualize ideas based on his/her own knowledge

Zamboanga, Zamboanga Peninsula, Philippines

•Conducts performance reviews of employees and Franchisee's employees.•Delegates duties to employees.•Terminates employees as necessary.•Creates and oversees company budgets.•Analyzes sales reports.•Addresses and resolves any issues or problems with company performance.•Works with legal department to resolve any lawsuits.•Studies target market and current market trends.•Researches competitive companies.•Networks with existing and potential clients.•Builds and nurtures relationships with clients and potential business partners.•Researches and oversees company mergers.•Designs and plans marketing and promotional strategies.•Oversees execution of advertising campaigns and other promotional events.•Creates new ways to increase company profitability.•Studies, implements, and orders new products and services to be offered by the company.

Region Ix - Zamboanga Peninsula, Philippines

Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.-Assist executive team members in creating, growing and building a world class, industry leading organization.-Drive company results from both an operational and financial perspective working closely with the CFO, CEO and other key executive team members.-Partner with the CFO to achieve favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting and controls.-Set challenging and realistic goals for growth, performance and profitability.-Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.-Provide accurate and timely reports outlining the operational condition of the company.-Spearhead the development, communication and implementation of effective growth strategies and processes.-Works with other c-level executives on budgeting, forecasting and resource allocation programs.-Work closely with senior management team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company. -Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members. -Forge strategic partnerships and relationships with clients, vendors, banks, investors and all other professional business relationships.-Meet, interact and present information effectively to potential investors and private equity firms.-Foster a growth-oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines.

Region Iii - Central Luzon, Philippines

Responsible in maintaining the taskus core values and ensuring that all employees are satisfied through personal and engagement site activities.

Essential Functions/Core Responsibilities • Ensure agent schedules are accurate and posted in a timely manner• Distributes accurate and timely agent schedules• Oversees intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary• Initiates and coordinates trouble tickets and escalate issues as required• Prepares standard and ad hoc reports for agent availability effectiveness• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center• Reviews agent availability to ensure that client service agreements are met.• Reviews reports and implements corrective action for agent availability effectiveness with Operations and Workforce Management stakeholders• Resolve trouble tickets and escalated issues as required•High level of multi-tasking and organizational skills

Makati City

Temporary Internal Reports Analyst for the Program, source of all reports and data that will be used for Client presentation, Business Meetings, Agent/Team Performance Reports, Incentive Reports, Program Metrics Report/ Capacity and Utilization Report.Responsible for the creation and maintenance of organizational and client reports as well as the daily production and distribution of such reports.Main Responsibilities:•Generate standard reports from internal and client systems and distribute reports to relevant stakeholders•Add and enhance existing reports and graphs making minor report modifications•Develop new reports/graphs and additions/deletions from existing reports•Distribute reports to internal clients via e-mail and electronic feeds•Maintain existing reports, as well as, monthly and year-to-date summaries•Preparation and set-up of various Operation reports, i.e., scorecards and data collection.

Ayala Avenue, Makati City

-Working as data manager for salesforce tool for internal reporting.-Creates Report data and reports template for the program or account-Manage and maintaining data information for internal reporting and presentation-Responsible for data extraction from salesforce tool to internal data warehouse-Basic salesforce admin skill

Makati City

i was assigned to conduct a monthly event for the program to ensure that agents or the employees on the program are satisfied with the ambience and camaraderie they are facing with the help of our Site EE we are more likely concerned on motivating the employee to stay on the company.

Makati City

Internal Reports Analyst that are focused on Program/Employee Metric Reports, Client/Business Director's Reports, Employee Incentive Reports, Team Performance Reports.

Makati City

3 mos experience as Outbound sales representative at local telco account from the 1st day of operation followed by almost 2yrs experience as reporting analyst for the same telco company.

Makati City

3 mos experience as Inbound sales representative at local telco account from the 1st day of operation followed by a 3 mos experience at Outbound Sales Rep.