Paul Dufresne Email & Phone Number

Washington, Dc, Us

Riverdale Park, Maryland, United States

Direct, coordinate, and exercise functional responsibility for property management business. Provide overall property management leadership through the development and interpretation of policies and programs, coordination of information flow and property management strategy.Provide direction and leadership to Property Management staff, promoting reasonable career paths associated with property management professionals.Track budget variances and ensure smooth recovery process. Oversee the billing process including payment of invoices and disbursement of funds. Monitor cash flow and cash requirements in conjunction with Property Manager to ensure efficient use of cash.Oversee preparation of reports, annual budget, and other documents for owner in accordance with the management agreement.Support prompt collection of management fees and reimbursements to overhead.Maintain interface with third-party owners, ensuring total contract compliance, and accurate and timely reporting.Resolve tenant relations issues to ensure their satisfaction.Perform regular property inspections with staff.Oversee construction projects with Construction Manager, including approving construction contract and invoices.Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.

Falls Church, Virginia, United States

Lost position through a reduction in force. Lost a property within the portfolio.• Implemented business continuity strategies with a focus on facility preparedness and recovery.• Streamlined budget forecasting and variance reporting processes, improving financial accuracy and transparency.• Enhanced tenant relations by expediting move-in/move-out procedures and promptly addressing service requests.• Optimized labor management, leading to improved staff performance and operational efficiency.• Initiated and maintained strong business networks through active participation in professional and civic organizations.

Washington D.C. Metro Area

• Achieved a reduction in energy expenses by $50,000 via multi-building lighting retrofit projects, securing sustained Energy Star certification.• Streamlined office relocation coordination services, providing seamless transitions for tenants and supporting leasing team efficiency.

Washington D.C. Metro Area

• Administered $10 million annual operating and capital budgets, aligning financial planning with organizational goals.• Achieved $422,000 in annual savings through workflow re-engineering and enhanced cost recovery efforts.• Identified $325,000 in annual savings by restructuring staff, optimizing team efficiency without sacrificing service quality.• Launched an ergonomics training program, effectively eliminating repetitive stress injuries among employees.• Authored an Operational Procedures Manual, standardizing training for new hires and ensuring operational consistency.• Implemented a Professional Development program that enhanced staff productivity by fostering personal accountability and analytical skills.

Supervised a staff of 16 military and civilian employees performing a variety of tasks within the Pentagon Telecommunications Center.

Interfaced with high-end private home owners to develop new landscaping and garden plans, established project budgets, then worked to execute those plans, adhering to budgeting restrictions. Also provided ongoing landscaping and maintenance services for high-end clients.

Pentagon, Washington, Dc

Performed a variety of telecommunications operational tasks within the Air Force section of the Pentagon Telecommunications Center.