Paul Duggan Email & Phone Number

Portlaoise, LS, IE

County Dublin, Ireland

Dublin, Leinster, Ireland

• Managing a portfolio of clients with overdue accounts to determine the status of unpaid invoices, serving as liaison between customers and account executives to resolve disputed invoices.- Achieving accounts.
• Dedicated point of contact for both internal and external customers with responsibility for refunds, disputes, clearances and write offs.
• Maintaining detailed reports of collection activities and customer contacts, developing cash forecast estimates.
• Participating in Business Support Mentoring Program, including collaborating with Project Managers on New Disputes Process; Intelligent collections; Email automation including User Acceptance Testing– Reducing manual.
• Other responsibilities include prioritisation of aged debts over 60, 90 and 180 days, payment plans, account reconciliation, weekly and monthly payment allocations, and account hold recommendations.
• Software Packages: SAP, Microsoft License Tool, Aurum Payments Tool.

Dublin, Ireland

• Worked in a fast-paced environment, attending to clients´ demands while delivering high standard of customer care

County Dublin, Ireland

• Checking and validating incoming orders (contractual documents, correspondence, approvals)
• Processing Azure (Online Services) orders in compliance with Sox and internal controls
• Providing post-sales support on contractual issues such as license transfers, contract migration and amendments
• Dedicated point of contact for both internal and external customers (Partners/Program Managers/Business Desk) resolving issues in a timely and efficient manner
• Co-ordinating of special projects including SAP replacement, termination of orders/agreements
• Completed various administrative duties including archiving documents, reviewing and answering of internal/ external customer queries, and other delegated tasks within agreed Service Level Agreements

Campinas Area, Brazil

• Taught English as a foreign language to a variety of groups, ranging from teenagers to adults, beginners to advanced levels
• Planned lessons following course books, set learning objectives, and evaluated the progress of students
• Provided one-on-one attention to each student while maintaining an overall focus on the entire group
• Assessed level of students and determined areas of weakness
• Organised excursions and extra-curricular activities

Dundalk

• Responsible for delivering high standard customer support, handling orders, payments, confirming details and negotiating discounts
• Handled an average of seventy inbound calls per day with queries from Australia and New Zealand, during fast-paced night shifts
• Dealt with customer complaints and followed up on cases with the most complex issues
• Worked closely with account managers to create sales leads

Dublin & Madrid

• Worked for English Schools and Exchange Agencies in Dublin and Madrid
• Prepared students for Cambridge first certificate and advanced examinations
• Developed tailored lesson plans and level tests, marking and monitoring students' progress and setting targets for future growth
• Contributed to the development and improvement of teaching materials and resources

Edinburgh, United Kingdom

• Provided information on investments and unit funds to financial advisors and individuals
• Offered an outstanding service to customers, advising them on various financial products, such as investments, funds and pension

Cheltenham, United Kingdom

• Worked as an Account Assistant in short-term contracts for a range of companies such as Oriel Business Services, Zurich Financial Services, Capita Life and Pensions

Dun Laoghaire

• Responsible for providing general administrative and financial support
• Coordinated accounts payable and receivable, data input, prepared reports on accounts, filled out and processed documents
• Cash management, including payment processing, making sure payments, amounts and records were correct
• Commercial support, checking and approving invoices, controlling expenses, carrying out the billing process

Wexford

Dublin

Accounting Technician, Accounting And Business/Management

Certificate In Human Resources Management