Paul Wilkins Email & Phone Number

London, London, Gb

Responsible for all aspects of business technology and IT leadership within a leading publishing company. Recruited primarily to transform the business as it shifts to 100% digital from print, assist in its growth events business and use technology to grow existing markets and move into new ones.Key contributions and successes:• Created 3-year roadmap and project plans to transform Technology to grow with the business.• Created a Cyber Security Programme, where non- existed beyond basic firewalls and AV.• Introduced AI for mission critical searches requiring zero hallucinations. • Created a Technology entity to share knowledge and direction between previously siloed IT Operations, Web Development, SEO, Data Analytics, and Ad Ops departments.• Implemented a program of Technology Knowledge Sharing and Technology communicationsbetween divisional Managing Directors.• Empowered the Data Science and Analytics team to create online Dashboards to measure Success Criteria and identify areas of opportunity.• Launched Intranet and new ITSM.

London , Gb

Responsible for all aspects of business technology and IT leadership within a high tech, high profile Global Marketing business. Recruited primarily to transition IT and the Business from an SMB to Enterprise as the business is growing rapidly via acquisitions. Key contributions and successes:• Created 3-year roadmap and project plans to transform IT to grow with the business around ITIL.• Implemented a new Cyber Security landscape from an ‘Office’ to ‘End-Point’ based approach.• Created a run-book for on-boarding new acquisitions • Consolidated Service Desk support from 6 external providers to hybrid model based on new in-house ITSM with a 2-year plan to complete transition to in-house.• Re-wrote or created all IT Policies for the journey to ISO and SOC.• Achieved Cyber Essentials within 6 months, achieved ISO27001 in 18 Months.

Global, Gb

Created IT Strategic 5 year Plan to help business grow globably via aqusition and organic growth.Built new Infrastructure from SMB to Enterprise Grade to support scalability and rapid expansionProject-led the migration of business users to new technology, moving 1200+ users to Office 365Introduced new tools and procedures to make the Service Desk more efficient and responsive.Introduced and pioneered use of AI, bots and automation, SSO, driving business process improvementsEffectively maintained ISO 27001 global certification, promoting business environmental compliance

FinTechAs both COO and CIO, Planned and Built all Infrastructure and Operations needed to start a call center. Working with a goal of all infrastructure and applications being cloud based using Iaas, Paas and Saas to scale as needed.Worked on all aspects of creating the business from an idea, to paper to physical presence with everything needed to be operational Day 1.

Buffalo, Ny, Us

Financial - Mortgage Servicing Created IT Strategy Road map with Business for 3-year plan. • Built $16M site infrastructure and IT team from the ground up. • Successfully ran multi department projects to scale Black Knight (MSP) from 70 to over 500 users. Implemented end-to-end fully encompassing Change Management system. Improved operational efficiency by over 100% and reduced staffing needs by 50%. Developed Business Intelligence dashboards to gauge progress with KPIs and SLAs. Rewrote all Policies and Procedures which were instrumental in gaining SOC1. Built fully integrated BCP /DR Plan. Using Cloud Compute and DevOps/Agile process eliminated reporting backlog of over 350 requests. Implemented tools/policies to reduce security exposures by 95%, eliminated all past High/Medium risks from past penetration test. Maintained a 100% retention staff rate

Niagara Falls, New York, Us

Casino - HospitalityRebuilt $25M atrophied and crumbling infrastructure. Managed over 100 employees across 4 locations with a 99.9% retention rate. Worked to create and staff the Project Management Office and introduced formal Project Planning that was used to assess and evaluate and run every project across the corporation, not just IT, including building of a Casino and $65M upgrade to the gaming floor and hotel refurbishment. Designed and built 3 new Data Centres. (Core, High Availability, DR). Rebuilt fully redundant MPLS Data Network expanding capacity while saving $.75M. Virtualized 99% of 500+ servers from zero. • Implemented full change management system reducing outages by 30%. Created positions to rapidly react to problems and work on ‘out of the box’ solutions. Reduced Call Centre abandon rate from 16% to under 2% and Time to Answer from 3 minutes to under 30 seconds. Implemented Mobile technologies to increase productivity and provide a better guest experience. Working with Business created complete BI environment/dashboarding for gaming floors

Buffalo, Ny, Us

Manufacturing Brought in to the company to implement ERP system, which had been floundering for 2 years. By creating inter-departmental project teams, fully implemented project with all modules within 18 months, including semi-conversion of legacy software for Y2K. With Business developed plan to align IT for the new century and turn IT from cost to profit centre. Development of over 400 new programs to enhance base package. Streamlined and changed procedures to reduce company staffing while increasing productivity.Brought remote location (from different legacy system) on line within 12 months of cut over. and build out of new sales and manufacturing facilities in China. Installed new system and contracts to reduce costs by 50%. Reduced IT budget by over 30% but changed attitude of users from ‘IT Black Hole’ to integral part of companies direction and decision making process. Continually improved IT Systems to deliver knowledge to the C-suiteResponsible for Software Engineering for software to drive automated equipment .

Manufacturing - Paints/Stains and CoatingsRestructured Department that had provided little or no service to organization for past several yearsWithin two years had completely rebuilt the infrastructure (from the desktop to state of the art intra-company network across the US and Mexico)Created “team” atmosphere throughout the organization.Re-engineered several systems with significant annual savings. Reduced department budget by over 25%. Eliminated much of the paper reporting. Outsourced certain elements to reduced cost/improve service. Developed Data Warehouse and created informed and well trained user base. Restructured company departments and created single company rather than ‘multiple plant & site’ approach to business processes.

Manufacturing - PharmaBrought all operating units (worldwide) to same levels and releases of all software packages (ERP) from operating systems to word processing, on Mainframe and PC's. Developed corporate standards. Designed and implemented international private and switched digital network. Implemented and set in place corporate standards to address every aspect of the business. Negotiated companywide / worldwide contracts at substantial discounts and improved service levels.Created direction for corporation on automation of numerous manual processes at corporate level. Automated flow of data to corporate level . Headed project to develop EIS system. Developed relationship between site IT departments to significantly reduce the duplication of effort, and reduction of project costs.

Houston, Tx, Us

Reporting - Chemical

Us

Manufacturing - Medical

New York, New York, Us

Financial