Managed/owned specific functional area portfolios for large employee tools transformations from multiple standalone platforms to an integrated and unified target platform. Managed multiple transition projects of DIRECTV employee tools into the AT&T platform. Most projects were delivered via SAFe Agile using JIRA-Align/ITrack tools. Key Accomplishments• Managed transformation of case management for all consumer products from non-integrated platforms using SAFe Agile to an integrated solution in Salesforce, resulting in an enhanced experience with savings: $10M+ • Managed delivery of Salesforce AI solution to integrate decision-making AI into issue resolution management, using an accelerated, iterative learning approach, quickly delivered with a 15-25% increase in quality and 10% fewer cases• Pitched and directed Salesforce proof-of-concept, replacing Office of the President's custom case tool, overcoming a steep learning curve, and rapid timeline, resulting in an executive decision to adopt the platform organization-wide• Managed transition of DIRECTV sales to the AT&T platform, using exceptional project management, problem-solving, stakeholder engagement, and keen insight, leading to improved experience and 20% cost savings.• Pitched, secured, and managed the transformation of AT&T's sales tool with no integrated pricing prior to a credit check, integrating shopping/pricing upfront, resulting in a 10% increase in sales and a 15% increase in retention.

Managed functional teams as team manager and as project manager, led delivery for multiple sales channel partner integration, and sales and service application delivery initiatives.Key Accomplishments• Managed and directed the transformation of a technical and business support team that was struggling to deliver, enabling them to support expanding needs within budget by aligning focus on priorities, efficiencies, and cost.• Managed solutions delivery for multiple initiatives across various channels (Retail, Retail Partners, Telco Partners, Multi-Dwelling Unit Partners, and Commercial), resulting in increased sales and reduced costs.• Managed engagement with multiple partnerships, including large Telcos (AT&T, Verizon) and smaller retail Multi-Dwelling Unit dealers, leading to increased engagement, improved quality, and higher sales.• Crafted design and development of protocols and automation to address challenges in production issue management, resulting in increased resolution quality, accelerated resolution, and 18% cost savings.• Directed, crafted, and deployed internal departmental project management protocols/standards, leading to improved, accelerated delivery through a focus on collaboration, efficiency, reusability, and consistency.ADDITIONAL RELEVANT EXPERIENCESenior IT Manager, At Fair Isaac Corp., I led teams delivering predictive analytics solutions for insurance and banking clients. I transformed data modeling into an integrated Java-based tool, cut costs by 50%, and improved efficiency by 25-30%. I managed matrix projects for in-house and customer applications.At Northrop's B-2 Division, I improved manufacturing processes, bridging engineering with assembly, developing systems to automate product assembly, and securing project funding through feasibility studies. Other: Senior IT manager: led the transition of consultant-built application to in-house- IT staff. Certified DB2 DBA: Managed DB2 architecture and application query design.