Paul Andrae Email & Phone Number

Dallas, Texas, United States

Mckinney, Tx

 Led daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the Sprint brand. Provided remote support (in technical, sales, and service) to end-users utilizing multiple support channels while utilizing internal research sources to identify and resolve core issues relevant to retail competitive advantages.

Proficiently managed all the system functions on opening, closing, and balancing procedures according to the financial guidelines; sold and provisioned the wireless services, products, features, equipment and accessories.•Credited inbound and outbound collections, activations, customer service, E-services, revenue, fraud, technical/ roaming support inquiries, and additionally offered solutions with objective of retaining customer's business.

Successfully led various training classes and seminars to obtain desired results, over and above ensured that all the team members were properly trained and informed on policies and procedures for selling training classes.•Competently educated both private and group training sessions ranging from beginning to advanced skills, and additionally liaised between sales and training to make sure smooth transition of sales opportunities to classes.

Skillfully managed merchandise levels, oversaw store operations, opening/closing, accounting, sales, client services; enhanced the customer experience by leading team of associates in providing strong customer service.•Aided in developing project plans for retail projects; negotiations with sellers seeking either credit or currency.

Assessed clients’ needs and developed customized hardware and software packages to meet those needs, more overly took different leadership roles in a team environment, held responsible for driving key business metrics.•Received many awards and recognitions for exceptional sales performance and creating excellent customer experiences; excelled in a fast paced, highly competitive environment, reached #16 out of 250 in 2008.

Administered research and development programs to facilitate offering a new, online product; development and validation of new procurement partners, as well as communicated production status to upper level executives.•Actively performed cost-benefit analysis on acquisitions and partners, procurement processes and suggested improvements, over and above delivered assistance in successfully creating business plan for the entire project.

Keenly led cost-savings documentation for over 350 small/medium sized companies located throughout the U.S.•Continually improved processes related to job obligations resulting in a 15% improvement on turn-around time.

Well-directed the crews of up to 12 employees on numerous residential and commercial construction projects.•Adroitly managed finances, accounting, marketing and field supervision, and negotiated prices with customers.

Master Of Business Administration - Mba, Global Management & Leadership

B.A., Psychology