Paul Dalton

Paul Dalton Email and Phone Number

Owner & Operator with expertise in process improvement and customer relations. @ D5 Plus, LLC
Paul Dalton's Location
Dallas-Fort Worth Metroplex, United States, United States
Paul Dalton's Contact Details
About Paul Dalton

I apply my extensive experience in back office operations management, project management, and process re-engineering to optimize the performance and profitability of my business. I have over 10 years of progressive leadership experience in the financial services industry, where I successfully managed eCommerce, servicing, security, and customer service functions for Populus Financial Group and ACE Cash Express.I am passionate about delivering excellence in customer satisfaction, risk control, expense management, process automation, and integration. I have a proven track record of supporting growth and reducing costs through effective project management and process engineering. I have a specialized focus on capacity planning, trending, forecasting, and dashboard style data and metric compilations. I also have strong analytical skills and CRM expertise that enable me to leverage data and insights to drive business decisions and outcomes.

Paul Dalton's Current Company Details
D5 Plus, LLC

D5 Plus, Llc

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Owner & Operator with expertise in process improvement and customer relations.
Paul Dalton Work Experience Details
  • D5 Plus, Llc
    Owner
    D5 Plus, Llc May 2022 - Present
    Frisco, Tx, Us
    Owner & Operator
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  • Populus Financial Group
    Vice President Of Information Services
    Populus Financial Group Jan 2018 - Jun 2023
    Irving, Texas, Us
    View
  • Ace Cash Express
    Director Of Servicing, Security & Ecommerce Operations
    Ace Cash Express Aug 2014 - Jun 2023
    Irving, Texas, Us
    Responsible for the all back-end operations for eCommerce customers beginning with submission of the credit application through funding and servicing throughout the loan life-cycle. Direct day to day contact center activities in two separate locations; Irving, TX (40 employees) and Lenexa, KS (200+ agents). Customer Service, Helpdesk Support and Retail store security management, monitoring and maintenance for 1000+ retail locations across the US, serving 35,000+ callers per month.
    View
  • Regus
    Sr Director - Regional Service Center
    Regus Jan 2010 - Jul 2014
    Luxembourg City, Lu
    Direct day to day operations for the Americas Regional Service Center (RSC), including Billing, Invoicing, Customer Service, Collections, Accounts Receivable, Accounts Payable and Brokers Channel support. Role began with the centralization of the above functions into the RSC environment and has progressed through outsourcing all non-client facing activities into our sister company, Regus Service Centre Philippines, BV. Management oversight for 6 direct managers and 160 team members in a central site supporting 600 locations in the Americas.
    View
  • Ge Capital Solutions
    Vp Of Operations
    Ge Capital Solutions Aug 2008 - Dec 2009
    Norwalk, Ct, Us
    Managed integration activities of CitiCapital operational shared service functions to GE Centers of Excellence sites, which included Payment Processing, Title/UCC/Insurance, MIS / Analytics, Booking, Funding, Tax, and other back office operations related to the acquisition of CitiCapital businesses. Leadership role encompassed a variety of work movement, outsourcing, organization realignment and headcount reductions relating to a shared services group with 15 direct team members, interacting with over 400 staff leaders and employees at three operating sites, supporting 7 businesses.
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  • Citicapital
    Vp Of Operations
    Citicapital Jun 2004 - Aug 2008
    Operations
  • Burr Wolff
    Client / Operations Manager
    Burr Wolff 2005 - 2006
    Senior leader within Property Tax Division, managing top 10 leasing clients in both volume and revenue. Staff leadership of 6 Client Managers and 50+ property tax analysts supporting 0.6M assets across the nation, with Property Valuations in excess of $10B.
  • Txu Energy
    Large C&I
    Txu Energy 2001 - 2002

Paul Dalton Skills

Management Leadership Team Building Outsourcing Process Improvement Forecasting Operations Management Business Process Project Management Analysis Program Management Integration Contract Negotiation Customer Service Business Process Improvement Team Leadership Vendor Management Visual Basic Project Planning Mergers And Acquisitions Negotiation Automation Process Engineering Bpo Business Intelligence Budgets Account Management It Strategy Executive Management Strategic Planning Business Development Business Analysis Customer Satisfaction Cross Functional Team Leadership Call Centers Sales Operations Change Management Strategy Budgeting P&l Management Analytics Team Management Business Planning Business Strategy Customer Retention Training Risk Management Ecommerce Customer Relationship Management

Paul Dalton Education Details

  • Yantis
    Yantis
    General

Frequently Asked Questions about Paul Dalton

What company does Paul Dalton work for?

Paul Dalton works for D5 Plus, Llc

What is Paul Dalton's role at the current company?

Paul Dalton's current role is Owner & Operator with expertise in process improvement and customer relations..

What is Paul Dalton's email address?

Paul Dalton's email address is pa****@****ail.com

What is Paul Dalton's direct phone number?

Paul Dalton's direct phone number is +198564*****

What schools did Paul Dalton attend?

Paul Dalton attended Yantis.

What skills is Paul Dalton known for?

Paul Dalton has skills like Management, Leadership, Team Building, Outsourcing, Process Improvement, Forecasting, Operations Management, Business Process, Project Management, Analysis, Program Management, Integration.

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