Pauleen A. Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

📌REASON FOR LEAVING: END OF 2-YR EMPLOYMENT CONTRACT• Providing overall support to Sales Operations, Finance, Logistics, Office & Reception, and Customer Service, (organizational, operational or logistical functions)• Managing Corporate client’s vendor portal (Sharjah Government) requirements. E.g. uploading quotation, PO, Deliveries, & Payments • Providing adhoc support to the Managing Director• Handling the execution of Sales & Purchase Process thru Tally ERP 9 (import, export, local DXB, JAFZA, inter-company) e.g., purchase/order, receipt/delivery, Purchase & Tax Invoices. (& credit notes)• Managing E-commerce seller platform (Noon, Amazon, E-bay, Company Website) e.g., product listing, pricing, stock monitoring, order & returns processing• Handling E-mail & Phone marketing, stocks broadcasting + Managing SocMed Accounts (LinkedIn, Twitter) + Digital Marketing• Other tasks not specified apart from the above highlights / ad hoc

Dubai, United Arab Emirates

📌REASON FOR LEAVING: COMPANY CLOSURE Handling general office-reception / Full customer service Supporting operational, administrative, and HR roles Executing Sales Process e.g., Quotation Preparation + Submission + Follow-Up, Sales Order, Deliveries, Invoices Managing Email, Phone, & Social Media Marketing Platform Arranging / scheduling client meetings (f2f or online) All-around Customer Service + ADHOC

Cebu, Central Visayas, Philippines

📌REASON FOR LEAVING: MOVED TO DUBAI • Answering huge volume of calls in a timely manner • Addressing, acknowledging and responding to customer's needs, wants, and complaints appropriately.• Reviewing customer's accounts and policy schedules, status, etc.• Providing customers with detailed information about policies and products.• Suggesting/recommending available/alternative products & services.• Routing customers to the designated department when support needed is outside of my scope.• Typing up complaint reports and Managing complaint database.• Documenting & summarizing actions or conversations done all throughout the call in the database.• Building strong relationships with customers, building rapport, going extra mile services.• Other duties not specified.

Cebu, Central Visayas, Philippines

📌(3-MONTH) INTERNSHIP AS PART OF THE ACADEMIC PROGRAM BEFORE GRADUATING)- Assisting the documentation and sorting out of old & new products + product changes.- Communicating and following-up suppliers for the new product samples, etc..- Marketing materials sort-out and inventory- Visiting Store Branches & Assisting the Visual Merchandiser- Helping & Suggesting store product placement to the visual merchandiser- Creating content drafts for social media posts- Performing other duties as requested by Product Development Head & Marketing Head

Cebu, Central Visayas, Philippines

📌(3-MONTH) INTERNSHIP AS PART OF THE ACADEMIC PROGRAM BEFORE GRADUATING)- Assisting the Project Management Team. (Cebu Sinulog 2019 Festival - Marketing Coordinator)- Assisting the preparation of pitch presentation for prospective clients. (Cebu Tiger Air)- Monitoring the Social Media Presence of the company's clients. (Ex. Globe Philippines)- Other duties requested by the Head of Marketing

Cebu, Central Visayas, Philippines

📌REASON FOR LEAVING: I FOCUSED ON MY RESEARCH PAPER AND THESIS IN MY LAST YEAR IN COLLEGE. (WORKING STUDENT)REMOTE TECHNICAL SUPPORT - ACCOUNT: CENTURYLINK Managing large amounts of inbound calls in a timely manner Acknowledging, identifying, customer’s purpose for his call. Diagnosing possible reason on technical issue by utilizing relevant tools/software. Probing accurately to reduce customer’s phone time and to help identifying the issue directly Adhering the troubleshooting steps required on a specific technical issue. Executing trouble-shooting steps over the phone while walking through the customer on what are the necessary things to be done at his end. Processing a dispatch/technician when issue can no longer be fixed over the phone Providing dispatch details, following-up dispatch status, etc. Suggesting alternative resolutions on any issue beyond control. Processing orders if any technical parts are needed to be replaced. Ensuring customer’s satisfaction at all times.  Following up customer calls where necessary. Keeping records of all conversations in call center database in a comprehensible way. Other duties as assigned.BILLING / COLLECTION SUPPORT - ACCOUNT: FRONTIER COMMUNICATIONS Alerting customers on payment due. Processing payments. Advising balances and due date. Explaining customer on billing issue. ( bill increase, double-bill, etc.) Introducing new product features for upgrade etc. Soft-selling products and services Documenting accurate information in the system. Ensuring customer service satisfaction at all times. Other duties as assigned.