I had no intention of drowning.After being separated from my SCUBA buddy in an area of the Galapagos called the “washing machine”, I began my scheduled safety stop alone. My computer began beeping furiously indicating I had just 2 minutes of air left, but still several more minutes remaining on my stop. My first reaction was panic, however, this is where experience and training took over. Having completed hundreds of dives, I knew in my gut that I had the air needed to ascend safety. Taking a moment to assess the situation, I realized that during my safety stop, while distracted by a curious sea lion, I had inadvertently let myself sink deeper. Following my training, I adjusted my depth, completed my safety stop, and safely ascended to the surface, with air to spare. To me, that is the urgency an organization needs to operate, like it may be its customers’ last breath. We must execute with urgency, to deliver on the promises we make to our customers, and provide them with the best experience and service. In most instances we have only one chance to win, retain, or lose a customer. We will not always have all the details we would like to make a decision, but that is when experience, training and teamwork come in.I love helping customers and businesses find mutually beneficial solutions to their problems. My passion is all about helping people, teams, and organizations realize untapped efficiencies, opportunities for growth, and cost savings, while transforming the customer experience. I have made a difference by delivering growth, while reshaping the customer experience, reducing the workload on time-starved employees and resource constrained business units. What I enjoy, is being of service to my team, driving change that brings value to the organization, and that customers actually experience. When you can create relationships, rooted in trust, connecting at a deep level with people, helping them and their teams forward, magic happens.