Paul Eide Email & Phone Number

Phoenix, Az, Us

Chandler, Arizona Area

Chandler, Az

Roseville, Mn

• Provide global management for industry leading manufacturing projects in Minneapolis, Las Vegas, Denver, Canada and the United Kingdom facilities ensuring all are completed on time. • 30% travel to facilitate project start-ups, provide client support, conflict resolution and overall customer satisfaction. • Primary contact for Account Executives, external & internal customers. • Approve invoices within 24 hrs. of receipt from Finance Dept. • Provide accurate reporting into client’s ERP system including production schedules and capacity planning.• Areas of involvement: closed loop gift cards, open loop contact credit cards & contactless credit cards, RFID

• Project Management• Receive project specifications from customers and enter requests for estimate. Communicate final estimates to customers.• Accept projects from customers. Compare final specifications with related estimate(s) and resolve any discrepancies. Initiate order entry and sales order detail documents, finalize schedules as required.• Inspect final contract documents, forward to customers for final approval.• Track projects through production, communicating details/concerns/changes to plant supervisors, customers and Account Executives / Sales. Coordinate and facilitate customer visits as needed. • Create S.O.P.s for repeat projects which utilize critical materials, specifications, processes and/or tolerances.• Represent the first line of defense regarding customer conflict resolution, moderating customer concerns. Make decisions and communicate directions to production staff.• Monitor the pulse of customers and document relative feedback, identify any action items.• Manage multiple tasks, and modify plans as requirements change. • Complete required secure facility verifications.• Coordinate outside vendor services for pharmaceutical & flexographic printed labels.

Cultivate and "qualify" new leads. Market and develop new business and technology. • Negotiate estimates and turn-times.• Up-sell services, off-sell standing inventory.• Manage 150+ personally, pre-qualified customers.• Local and national accounts, pioneered as the preferred supplier to untouched industry.• Communicate and follow up on sales opportunities. • Manage color critical and corporate identity projects.• Obtain new customers through relational and latest social marketing techniques providing high quality multicolor catalogs, annual reports, brochures, flyers, product literature, inserts & statement stuffers as well as custom specialty projects.

Print project management -- concept, design, production, market research, product launch. Visit client sites to evaluate and resolve production issues.RESULTS • Integrated with the sales team. Managed multiple $10M accounts. Cultivated customer relationships from initial $1M account to $10M.• Support customer accounts from sales through delivery with 100% customer satisfaction.• Protect 100% of company revenue in all named accounts. No customers or deals lost due to unsatisfactory claims within my control.• Create and provide detailed databases specific to the customer’s projects.• Monitor client budgets and process client billing for accuracy and timeliness.• Generate daily workflow reports for client and internal management.• Liaison responsible for solving client and in-house relations.• Manage 100 jobs in queue at various stages.• Provide accurate forecasting for customer timelines.• Customer sign-offs and press checks.

Dimensional FX/Finishing SupervisorProvided day-to-day operational leadership within manufacturing department. RESULTS• Recruit, train, schedule and conduct performance reviews for staff of 80.• Provide internal and external audits. Process corrective actions.• Secure bids, maintain budget, manage press schedules, and negotiate contracts with suppliers.• Specialist in 3-dimensional printing process.• Reduced overall costs by 30% and increased productivity by 40% through recommendations to staffing.• Increased monthly profits and reduced company costs by $144,000 annually. Results from suggestion and coordination of equipment purchase.• Increased throughput and efficiencies by 20%.• Implemented training course for new recruits speeding profitability. Evaluated new products and technologies. Created policies and procedures based on internal and external feedback. Hired, trained and supervised employees. Delegated work assignments and set expectations. Managed employee hires, work schedules, performance reviews and promotions. Conducted staff meetings; provided motivation & training; encouraged growth & skill development. Managed resolution of escalated concerns. Prioritize constant shifting responsibilities. Oversaw routine industry standard maintenance.

Manage in-house clients. RESULTS• Assist in development of SOPS and SMPs; trained contract manufacturer management team on use and implementation of SOPs and SMPs.• Aid in outlining cause and corrective action plans on all production related issues. Maintain and monitor policies and procedures related to established quality systems.• Travel to out-of-state customers; brief management on production.• Offsite press checks; troubleshoot printing inconsistencies. Set guidelines for print/design process.• Meet organizational objectives.• Material purchasing. Conduct incoming raw material inspections. Validate month-end raw material inventories.• Select, recruit and hire consultants and vendors.• Product testing.• Maintain waste tracking documentation. Reduced costs by 30% based on recommendation to hazardous waste disposal.• Track and monitor customer’s shipping requirements.• Company dissolved after nine months of employment. Repositioned by acquiring company (UV Color)Conducted internal audits, budget and financial analysis findings. Secured bids; negotiated vendor contracts. Monitored and analyzed customer trends; evaluated customer satisfaction adjusting operations to suit. Implemented company-specific best practices. Purchased equipment.

Minneapolis, Mn

Associate Of Arts - Aa, Business & Sales Management

Education record