We transform businesses by training everyone to communicate more effectively. Our solutions deliver dramatic results in Employee Engagement and Customer Service. We have a proven track record and heritage of working with a large range of blue chip clients in the UK, Europe, US, Australia and most recently the Middle East.I Manage a portfolio of large, complex accounts (£100k plus) and build strong relationships at the executive level. Through extensive account engagements, I seek out and drive new and extended business opportunities, working to achieve a collaborative approach to realising my customers' solution needs. My responsibilities include the sales pipeline for my customers, producing accurate sales forecasts and account strategies that will broaden and extend MGI's business within those accounts.I lead sales & campaign teams and other internal teams to engage with our customers in a collaborative environment.

After beating my fight with lymphoma - In 2009, building on my successful career with Capgemini, DCE, MSB and Aspective, I established a business consultancy to support clients' commercial, sales and operational goals. This also gave me the time and opportunity to share full time caring duties with my family. I'm now in a position to take up a permanent full time position.One of the most significant pieces of work was a near year-long project with Brand Biology Ltd, a training and behavioural change management consultancy - this is detailed in the position below. In addition to this extensive piece of work with Brand Biology, I worked on a number of other significant projects including: ■ Hilton Property Letting : Specified and delivered an residential lettings IT system which saved £30K pa. Also took on Interim Manager role and developed a customer/supplier contact management system that won new contracts. Identified and developed a new business stream running social care homes.■ Insight Data: The UK's leading supplier of prospect data: database marketing services: produced e-mail marketing guide to develop SEO tool - won 500 new customers in 6 months.■ Purplex: The largest B2B marketing and PR consultancy in the South West: I designed a sales management and training programme and coached Team leaders, doubling sales pipeline in 2 months.■ UNITE plc: A FTSE 250 company with 900 staff in 24 UK cities: Operational Project Management role; improved business performance through culture change, training and communication.

Brand Biology is a leading-edge brand experience and behavioural change agency. Working via PGE Solutions (above) I operated in a Business Development Manager/Senior Consultant role; selling, developing and delivering Brand Experience and Customer Insight to clients including Jaguar Land Rover, Virgin Media, eSure, Carphone Wharehouse and Vodafone.■ Devised and implemented new clearly defining roles and responsibilities and robust sales processes.■ Re-Built pipeline of new and existing business.■ Transformed sales and marketing strategy and the ‘proposal to delivery’ process. ■ Working directly for the Executive Board: Created and managed a completely new consultancy division, including delivery of strategic service proposition, within a three month timeframe.■ Successfully transitioned the organisation from a niche training company into a consultancy offering an end-to-end suite of complimentary services in learning & development.■ Sold £75k behavioural change programme to Railway Franchise (led to £130k additional work).This role involved creating great IP, leading the development of the consultancy proposition - including tools and methods - that help to win and deliver great work. I also lead major consultancy projects, which have real impact and lead on to more projects by building and developing a trusted relationship with the client. Another crucial part of my role was to develop the team which included supporting, coaching and developing others in the team – both in consultancy and wider skills and capabilities - as well as supporting others in the team to develop the consultancy aspects of their proposals

As Account Manager and Practice Lead for DCE Consultants I established, resourced and developed the Customer Management Practice office in the UK. This included recruiting and coaching Consultants and assigning them to projects as well as setting up the sales and tracking systems.■ Developed the value proposition, methodology, software toolset, best practice knowledge library and benchmark database to enable clients to understand their customer management capability. ■ Sold into clients including Aviva, SWIFT, Kleinwort Benson, UPS and Barclays.■ Integral to setting and delivering against the business strategy and developing new revenues.

As Director of Sales and Consultant for MSB, I led company development and engaged at CxO level to provide consultancy to major national and multinational companies including United Airlines, BA, National Express, Mauritius Commercial Bank, Cancer Research, National Trust and Tussauds Group. Key achievements during this time included:■ Sold £1.75M consulting services - increased company t/o by 25% and built £2M pipeline of contracts.■ Organised communication events including British Airways’ global sales conference: acted as sponsor and workstream co-ordinator and delivered an experience the client described as "outstanding".■ Grew revenue £12M and increased NPS by 20% through service enhancements for London Eye.■ Led business transformation & service improvement project for Mauritius Commercial Bank.■ Devised a customer and employee research project for British Airways commissioned by the CEO - a strategic initiative designed to gauge customer perception and ‘employee engagement’ on a range of organisational issues.

I was a highly successful Senior Account Manager/Sales Team Leader for Aspective, Europe's leading eBusiness solutions provider. The company specialises in 'front office' applications for sales, marketing and customer service (Siebel CRM) and managed service solutions to customers including Sanofi Aventis, Pfizer, FSCS, EIG, KPMG & Cazenove: Key achievements during my time with Aspective include:■ Achieved 172% of first year consulting sales target (£0.86M) and 196% of software license sales target. ■ Commended by the CEO for sales success against my targets and won President's Club award.■ Promoted to sales team leadership/coach role.■ Organised 2 conferences for 200 staff and managed Aspective's involvement in Siebel EU 4 day conference.In addition to the above, I collaborated with the Managed Service Director to achieve the operational Level agreement with Service Delivery in order to consistently hit the service level agreement to the customer. I also managed the P&L Budget Target for the contracts under their remit and deliver the service within or under the budget where applicable.

I joined the company as a Consultant specialising in Customer Service, Transformation and Employee Engagement (including training and communications). I was quickly promoted three times to the role of Senior Business Manager where I reported directly to the Head of CRM and had P&L responsibility for a £135m budget and management of over 250 Consultants across the globe. Key achievements included:■ Recovered £1m expenditure and generated £0.4m additional revenue for CRM business unit in the UK.■ Sold, designed and led a sales project into a 900 seat contact centre for LV. Successfully increased Customer Satisfaction by 15% and staff attrition in pilot group fell by 10%. Cited by one LV Director as "a Business Alchemist".■ Undertook a strategic review for General Motors to establish the business' readiness to deploy a B2B purchasing solution in 5 EU countries; rolled out web-based system and reduced IT resources by 30%, immediately increased dealer revenue by 10% and progressively by 15%.■ Sold £0.75M consulting work (leading to £8m additional work) and won GM's 'Global Consulting Award'.■ Recognised by Vice President Global CRM Division for having made a significant impact on the division’s positive business results, manage stakeholders in the resourcing process and achieve good staffing levels.■ Training Manager and Call Centre Manager for Trainline in their 200 seat contact centre during the first year of the company.■ Lead Facilitator for the Global Advanced Consultancy Skills Training Team.