B2B Sales/Customer Service Mar 2012 – Present Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Answer customers' questions about products, prices, availability, or credit terms. Quote prices, credit terms, or other bid specifications. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Negotiate prices or terms of sales or service agreements. Maintain customer records, using automated systems. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Prepare sales contracts for orders obtained, and submit orders for processing. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Prepare sales presentations or proposals to explain product specifications or applications. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Visit establishments to evaluate needs or to promote product or service sales. Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations. Consult with engineers regarding technical problems with products. Performed all Inside/Outside sales for both Coastal Mfg. and sub-company Medius Technologies.