HR Metrics and Analytics)Responsible for providing direction, guidance, consultation and support to the Human Services Group (HSG) Operating Plan and Budget ($202 million, 400 FTEs) using Hyperion budget systemResponsible for supervision of HSG budget processAnalysis and development of detailed monthly budget reports to guide and facilitate HSG decision-making processes in support of business planning and business operationsMonitor and evaluate data and processes by extracting and collecting data via Hyperion queries to report on the accuracy of financial dataResearch historical trends, develop forecasts, and compile seasonality reports in support of quarterly controllership of HSG expenses and workforce management reportsConduct reconciliation and forensics analysis of financial data to examine accounts to identify errors and taking action to ensure data integrity for 3 divisions, 35 cost centers, $130M and 120 positions. Submitted monthly financial budget adjustments and AP reconciliationProvided technical consultative services on financial /accounting matters to HSG leadershipSupport PeopleSoft Security Administration and PeopleSoft Tree Manager for HSG departmental organizational structureSix-Sigma Blue Belt - Facilitated 3 process improvement projects utilizing the rapid process improvement methodologyConsulted as Subject Matter Expert on implementation of budget conversion from PeopleSoft to Hyperion system in 2009Create budget templates for inputting of cost center budget information and workforce managementResponsible for Asset Management Life Cycle for the four divisions of HSG PC, Printers, Scanners, Telephones, Remote Computer Security Access FOB, Blackberry and Cell Phones including Asset Depreciation auditsResponsible for Contract Management System using Abria Application for 300+ vendor contracts

Service Organization)Delivery of consistent data and ensuring data integrity to meet the business needs. Compilation / analysis of fiscal budget as Divisional Budget Coordinator for Senior Vice President HBSO (($6.6 million) as well as Strategic Shared Services ($64.3 million) using PeopleSoft budget system.Responsible for HBSO organization chart data and audit of Position Control reportPoint of contact between HBSO, Human Resource Services Group, and Corporate Plan & Budget GroupsManaged Away From Home Care (Orlando and Tampa) 10 employees for 2 years eliminating backlog of claims Coordinator of physical relocation of 600 employees including computers, telephones, cubicles, as well as RACF-ID and re-routing of print to LAN printers.Assisted in the reorganization of two branch offices that included reallocated of budgeted dollars and transfer of actual expenses.

HRIC)Ensured effective customer service in the operations of the HRIS. Responsible for all facets of departmental operations, including annual budget preparation, training, counseling, performance / salary reviews of 7 non-exempt employees Development of key indicators. Created long term forecasts for department operations, including personnel, system and reporting requirements.Led implementation of LAN system that included design / decision paper, budgetary and technical requirements and project management.

HRIS)Implementation of the Payroll Human Resource System. Wrote mainframe ad-hoc reports using HR Personnel database.Operational management of AS/400 mid-range computer.Technical supervision of the HRIS staff.

Service Organization)Provided prompt and courteous customer service for claimants, including both written and verbal responses for Local Group claims and inquiries.

Phone support for customers post installation of software products. Experienced in problem solving PC to IBM mainframe communications via IBM 3708 and 7171 protocol converters, bisynchronous and asynchronous protocols, 3270 emulation.

Developed and maintained database schema and sub-schemas and data dictionary.Knowledgeable in programming / analysis techniques served as a systems monitor / operations troubleshooter.Devised recovery plans for systems failure including the cause of the problem, recovery of lost files.Installed new software system at existing sites and migrated existing data.

Operated digital computer system and computer-driven drafting equipment to produce base maps of cartographic data.

Supervised clerical staff. Reviewed and analyzed correspondence in fugitive unit and extracted pertinent data for inclusion on "FBI Top Ten Most Wanted" list.