• Customer focused• Patience to listen, understand and resolve customer’s level 1 complaints in the Health Insurance department• Navigating information for health funds to assist with customer’s enquiries• Listening to calls to provide outcomes for level 1 complaints• Problem solving in regards to premium enquiries/payment issues/resubmissions of failed orders/vouchers • Daily communication by phone and email with customers.• Building relationships with health funds and… Show more • Customer focused• Patience to listen, understand and resolve customer’s level 1 complaints in the Health Insurance department• Navigating information for health funds to assist with customer’s enquiries• Listening to calls to provide outcomes for level 1 complaints• Problem solving in regards to premium enquiries/payment issues/resubmissions of failed orders/vouchers • Daily communication by phone and email with customers.• Building relationships with health funds and communicating via email to assist with level 1 complaints.• Resubmissions of sales made by consultants and of sales purchased through the iSelect website.• Daily reporting to the health funds• Attention to detail in recognising duplicate sales/ensuring fund requirements are met for the customer to join/flagging and following up on post dating past 30 days.• Ensuring privacy standards are followed and that breaches of privacy are reported and addressed accordingly with compliance • Internal Inbox • Assisting Health consultants with enquiries/issues Show less

- Successful in achieving store budgets and stretch-Control of action plans towards sales/shrinkage/mystery shop/wages-Recruitment-Proven control of wage budgets-Proven team/personal performance in meeting KPI targets-Visual Merchandising-Stock control-Conducting performance reviews-Stocktake-Strong knowledge and training background with leather accessories