Paulette Sanchez Email & Phone Number

Rossville, Ga, Us

Miami, Florida, United States

As a graphic designer and pre-press specialist I developed new and innovative ideas for enhancing, promoting and executing new or existing art pieces from acclaimed artists. This included being in charge of the development process from idea to implementation, creating proofing and production files for print-and-cut on a plethora of media, utilizing softwares such as Onyx, Photoshop and Illustrator. This position required being extremely detail-oriented, conscious of shareholder/customer expectations, and attune with quality assurance measures.Additionally as one of the lead graphic designer I was tasked with creating work instructive materials for different departments and catalogs for different clients, often outside of my personal scope of work.

Florida City, Florida

As a Back Office Leader I partnered closely with employees and leadership to bridge communication and expectation gaps in order to drive productivity, profitability, and ultimately customer satisfaction and retention. My role entailed being innovative in process improvement for both the benefit of the employee and ultimately for the productivity of our team; I always searched for the most effective and efficient way to accomplish tasks. I oversaw all back-office responsibilities, was at the forefront of customer escalations and solutions, and was responsible for on-boarding and training new associates.As part of the leadership team, I was constantly encouraging the team, helped create a sense of ownership, and trained them to be above and beyond. Ultimately, I helped improve the workplace culture and created manageable expectations which helped with employee retention and career development within the store.

Florida City, Florida

As a Customer Service Specialist, I have to uncover customers’ needs, then following through with enlightening solutions. During the customer experience in the store, I'm in charge of bringing a good environment with greetings to customers and offering the solutions the fix their needs with our products and services. Part of this solutions get tracked individually and as department, as a part of my job I motive the team to meet the department goals and training them to be above and beyond.

Miami, Fl

Created mock ups and renderings of custom athletic apparel and uniforms for many high schools, private schools and youth leagues. I was responsible for streamlining the production cycle from conception to final product, in partnership with global manufacturers and printing companies.

Dominican Republic

Managed the social networks of the company, projecting the brand as an agency that strives to provide an excellent customer service experience. I tracked customers insights through surveys and discoveries, which ultimately helped with product and service improvements.My team and I created a strong and consistent brand strategy to allow for consistency in the brand's image and message across different social media platforms and mediums. I drafted client proposals outlining our line of products, services, and setting client expectations in order to secure contracts and partnership deals, which ultimately raised our bottom line.Conceptualized and delivered all the digital and print promotional products for different car shows associated to National Association of Vehicle Dealers, helping them build their brands and increase organic traffic to their dealerships.

Dominican Republic

Control of monthly inventory of the company, reporting all manufactured during the period.Creation of promotional poster for seasonal discounts.Estimates the monthly profits of the company.Monthly report of amount hours worked and control of employees´ attendance.Assembly of several major products of the company such as wallets, purses and briefcases models.

Dominican Republic

Bachelor’S Degree, Engineering, Industrial Design

High School, Administration, Management And Marketing Technitian