Paul Eubanks Email & Phone Number

Prosper, TX, US

San Antonio, Texas, US

Responsible for leading DevSecOps and Quality Engineering services for the P&C IT organization. In this role, I partner with all of our P&C delivery domains and enterprise teams to drive improvements in our DevSecOps capabilities for all engineers and continue work to scale quality engineering with automation, standardization, governance and DevSecOps.

San Antonio, Texas, US

• Executive IT leader responsible for Insurance Agency, ASC, PNC Mobile Application Development, Small Business Insurance (SBI) Digital and P&C Omni channel. In this role, I focused on growing self-service capabilities.
• Successfully delivered major business initiatives while reducing operational expenses (~20%) across Agency, ASC, Mobile, and SBI. Major deliverables include: Advanced Sales CRM + Day 2 Capabilities, Retirement of.
• Developed starting point approach for PNC Omni channel strategy to create exceptional experiences agnostic of channel.
• Established a coalition across CIO, CTO, CCT with the goal to elevate Agency distribution sales and service capabilities for front line employees and reduce member friction when switching channels by integrating CTI.
• Improved operational health of PNC IT by 13% - established key performance indicators for PNC IT operations with health thresholds, operationalized their usage as part of Monthly Business Review (MBR), drove and.

San Antonio, Texas, US

Leader of leaders role, led the modernization journey for the P&C Insurance Communication System across USAAs Insurance portfolio. My org is delivering capabilities to support the document and communication needs for USAAs Claims and Policy transformation journeys – together making up the largest and most complex transformation journey in USAAs history. In.

San Antonio, Texas, US

As the site lead, I provided leadership for the PNC Plano office in cross-organizational culture building, built trust and shaped collaboration towards common goals across Plano PNC leaders, connected Plano PNC organizations back to executive management in San Antonio, and accelerated maturity of the Plano PNC office and its leadership team. Key results.

San Antonio, Texas, US

• Leader of leaders role where I led the Auto Insurance programs in Plano. In this role I had oversight for several key application development initiatives including Auto Document Modernization, Behavior Based Insurance.
• Effective financial management – accountable for oversight of $22.5M in spend for my org. Actual spend at end of year was within 1.25% of planned budget, this was a significant accomplishment given the complexity of.
• Accomplished aggressive organizational hiring goals – hitting a total FTE & CTH workforce count of 102. This was a strong result in a very competitive market - growing by over 25 FTE/CTH in 12 months.
• Delivered USAAs first behavior base insurance application to TX, OH, AZ, VA on plan with exceptional quality – no high defects, no major incidents.
• Modernized Auto document infrastructure - migrating 80% of APIs from legacy Websphere platform to Docker Open Shift Containers using REST APIs, micro-architecture design patterns and Kafka streams.
• Designed and executed strategic plan to pivot my organization to be dedicated to building an enterprise shared service capability for member communications. This change provided efficiencies by aligning skillsets to.

San Antonio, Texas, US

• Led standing up a Claims Systems and Application development shop in Plano. In this role I developed and executed on strategies for culture building, developing talent and teams into high performing organization, and.
• Plano Claims Site Strategy & Vision – started with strategy and vision to transform how Claims and to a larger extent USAA had worked for the last 10+ years to develop software and in parallel influence change in the.
• Leading Transformation Initiatives - led the Plano Claims organization through an Agile transformation journey going from Waterfall to Agile using the Scaled Agile Framework (SAFe) - establishing a high performing.

San Antonio, Texas, US

• Responsible for the P&C Claims Application Systems where I developed a high performing team of skilled IT professionals that provided best in class operations, production support, capacity planning, and problem.
• Led teams in providing best in class operations, production support, capacity planning, and problem management for Claims Application Systems.
• Manage a $20 Million dollar maintenance budget for Claims Systems that supports 35 FTE, 20 Contractors, Vendor Software, Hardware, and an extremely diverse technology stack.
• Develop talent to sustain a high performing team - ensuring the highest levels of Systems Availability (99.8% system uptime) and Quality (<66 defects in backlog) each month.
• Process Owner for Incident Management – driving improved incident RTS times across the enterprise by establishing enterprise health metrics for each IT division CIO.
• Adoption of dedicated time for innovation across IT resulting in $22M in benefits and over 150 innovation ideas implemented.

San Antonio, Texas, US

• Developed a long term vision and strategy for the Incident Management space to drive the adoption of SLO’s for each IT team. The journey to accomplish this led to improvements in the return to service times across the.
• I accomplished the strategy by building strong relationships across IT around common goals that allowed me to influence and drive results through peers. The result of these partnerships where the creation and adoption.

San Antonio, Texas, US

• Founder, strategist behind Innovation Week, an event that focuses on unleashing employee creativity and implementing the best ideas faster.
• Created innovation strategy of giving employees dedicated time to work on innovative ideas benefitting MSRs, members and internal IT.
• Established adoption strategy and influenced executive leaders around the value proposition of creating dedicated time for innovation. Leveraged relationships and collaboration to find middle ground that allowed.
• Started in 2014, Innovation Week resulted in over 80 ICE Ideas being implemented and delivering $10 M in estimated benefits over the lifetime of the event.
• In 2015 I influenced its expansion to FASG, Bank and Corporate Services resulting in $8M in total benefits 65 ICE ideas completed.
• In 2016 I influenced Innovation to take over the operations and drove the expansion to all of IT, resulting in $6M in benefits for P&C, 32 ICE ideas implemented for P&C.

San Antonio, Texas, US

Responsible for leading operations and production support for the P&C Financial Reporting System. Bridged organization boundaries by focusing on mutually beneficial results and establishing trust in order to break down barriers and establish partnerships between development and maintenance groups resulting in a smooth project transition to maintenance.

San Antonio, Texas, US

Joined USAA in 2003 as a host developer on the Auto Insurance system where I supported the modernization journey for the USAA Auto Insurance system. This transformation effort took the Auto Insurance system from a legacy (green screen) application to a modernized digital web based solution that supports both US and International locations. I worked on the.

Houston, Texas, US