Paul Everett

Paul Everett Email and Phone Number

Director of Customer Support, Managed Services @ Dayforce
St. Louis, MO, US
Paul Everett's Location
New York City Metropolitan Area, United States, United States
Paul Everett's Contact Details

Paul Everett personal email

n/a

Paul Everett phone numbers

About Paul Everett

Paul Everett is a Director of Customer Support, Managed Services at Dayforce. He possess expertise in call center, contract negotiation, business process, product marketing, business transformation and 33 more skills. Colleagues describe him as "When I think about a leader I want aspire to emulate only one name comes to mind and that is Paul Everett. In the time I have reported to him I have found his ability to engage, relate with, and guide his employees to be nothing short of masterful. Paul approaches any interaction or situation with poise, thoughtfulness, rationality, skill, and effectiveness. There would be times he would take the wheel on a difficult client call and navigate the conversation in such a positive way that it still leaves me gobsmacked. He also was instrumental in strategy of a very new team at Namely that banded together and thrived under his direction. I cannot think of a single better person who has connected with people like Paul Everett. His example is something I follow everyday. I only hope I become one tenth of the leader he is in my career.", "As a consultant to executive leadership around the world I have the opportunity to work with many different leaders regarding achieving desired results through personal and organizational accountability. Two attributes stand out when working with Paul, he is teachable and a teacher. The combination is powerful and his results manifest the outcome. His story is so compelling we included it in our latest book, "How Did That Happen, Holding People Accountable for Results the Positive, Principled Way". Paul not only teaches accountability but he lives it out daily. At work, home or in the community, Paul's personal commitment to live "Above the Line" garners desired results in aspects of his life. A true partner and friend. My highest recommendation goes to Paul Everett.", and "I had to opportunity to have Paul on my leadership team as the while working in the Dallas & Oklahoma City offices. Paul's leadership and strategic thinking coupled with his tactical abilities to service the customer were responsible for a dramatic increase in cusotmer service, retention and revenue. Other than being a NY Ranger fan, I'd highly recommend Paul in a New York minute. Go Wings!"

Paul Everett's Current Company Details
Dayforce

Dayforce

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Director of Customer Support, Managed Services
St. Louis, MO, US
Website:
dayforce.com
Employees:
5997
Paul Everett Work Experience Details
  • Dayforce
    Director Of Customer Support, Managed Services
    Dayforce
    St. Louis, Mo, Us
  • Ceridian
    Director Of Customer Support, Managed Services
    Ceridian Feb 2023 - Present
    Minneapolis, Mn, Us
  • Lattice
    Senior Manager, Customer Success
    Lattice Feb 2020 - Jan 2023
    San Francisco, California, Us
  • Namely
    Senior Manager, Client Success
    Namely Jun 2018 - Aug 2019
    Chandler, Arizona, Us
  • Namely
    Client Success Manager - Major Accounts
    Namely May 2017 - Jun 2018
    Chandler, Arizona, Us
    I recently joined Namely, a SaaS start-up in New York City, the leading HR platform for medium-sized businesses. In my position, I manage the relationship with Namely's Major accounts and the team supporting them.
  • Ultimate Software
    Director Of Payment Services Customer Support
    Ultimate Software Aug 2015 - Apr 2017
    Weston, Fl, Us
  • Hewlett-Packard
    Manager, Americas Customer Experience And Quality At Hewlett-Packard
    Hewlett-Packard Apr 2014 - Jul 2015
    Houston, Texas, Us
    Customer Experience Leaders (CELs) play a key role in enabling HP’s vision of putting the customers at the center of everything they do. The greater community of CELs work with select global and C&P accounts to gather relevant insight and customer feedback through various means, including face-to-face engagements and the annual deployment of HP’s Relationship Assessment Program (RAP). The insights gathered by CELs are used to create action plans to improve the customer experience and increase Net Promoters.
  • Hewlett-Packard
    Manager, Total Customer And Quality, East Region
    Hewlett-Packard Feb 2012 - Apr 2014
    Houston, Texas, Us
  • Insperity
    Customer Loyalty And Account Management Leader At Insperity Expense Management
    Insperity May 2011 - Feb 2012
    Kingwood, Tx, Us
  • Ceridian
    Svp Of Customer Care
    Ceridian May 2003 - May 2011
    Minneapolis, Mn, Us
    Serve as face of Ceridian Customer Service to external customers, internal employees, and prospective clients.P & L and general management responsibility for multi-site customer support centers. Oversee seven figure annual budget and leadership supervising 400 employees. Leadership achievements beyond key indicators include executing customer loyalty program based on VOC insights, oversight of United Way Campaign for 1800 employees without YTY net loss due to recession and Stevie Award for Financial Services Customer Service Department of the Year.Prior to promotion to Senior VP of Customer Care, I led a customer service center of 150 employees receiving over 45,000 inbound calls per month. In addition to improving response times and speed of problem resolution, my team initiatives improved employee satisfaction in 33 of 35 areas with 72% of categories experiencing a double digit increase.
  • Paychex
    Bmit
    Paychex Apr 2002 - May 2003
    Rochester, Ny, Us
  • Ceridian
    District Vp Of Service
    Ceridian Jul 2000 - Dec 2001
    Minneapolis, Mn, Us
  • Ceridian
    Account Executive
    Ceridian Mar 1994 - Jul 2000
    Minneapolis, Mn, Us

Paul Everett Skills

Call Center Contract Negotiation Business Process Product Marketing Business Transformation Employee Engagement Cloud Computing Brand Loyalty Sales Forecasting Thought Leadership Human Resources Sales Process Call Centers B2b Vendor Management Customer Service Strategic Planning Saas Analytics Leadership Process Improvement Account Management Performance Management Management Customer Satisfaction Team Building Solution Selling Cross Functional Team Leadership Customer Experience Budgets Crm Customer Retention Business Process Improvement Customer Relationship Management Outsourcing Salesforce.com Strategy

Paul Everett Education Details

  • Stanford University
    Stanford University
    Hp Stanford Innovation And Entrepreneurship Program
  • University Of Minnesota - Carlson School Of Management
    University Of Minnesota - Carlson School Of Management
    Ceridian Global Leadership Development Program
  • University Of Phoenix
    University Of Phoenix
    Business Management

Frequently Asked Questions about Paul Everett

What company does Paul Everett work for?

Paul Everett works for Dayforce

What is Paul Everett's role at the current company?

Paul Everett's current role is Director of Customer Support, Managed Services.

What is Paul Everett's email address?

Paul Everett's email address is pa****@****ice.com

What is Paul Everett's direct phone number?

Paul Everett's direct phone number is (800) 432*****

What schools did Paul Everett attend?

Paul Everett attended Stanford University, University Of Minnesota - Carlson School Of Management, University Of Phoenix.

What skills is Paul Everett known for?

Paul Everett has skills like Call Center, Contract Negotiation, Business Process, Product Marketing, Business Transformation, Employee Engagement, Cloud Computing, Brand Loyalty, Sales, Forecasting, Thought Leadership, Human Resources.

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