Paul F. Email & Phone Number

Sioux Falls, Sd, Us

Shelton, Connecticut, United States

- Install, configure and test PACS software, collaborating with internal project team, customers, and their IT departments.- Independently configure and facilitate migration projects- Perform technical training for end users- Communicate with customers technically and non-technically- Leverage latest technology offerings to deploy complex multi-data center designs on customer networks involving SQL, Windows Server, Load-Balancers, Network Storage, SSL Certificates, and Active Directory integration.

Sioux Falls, South Dakota, United States

Implemented robust techniques to configure, maintain, and patch virtual server environment and virtual desktop environment. Design and oversee Exchange environment and hosted anti-spam/malware services. Identify and resolve system-related issues by collaborating with network administrators, support desk staff, application analysts, and database administrators. Performed in-depth research on new technologies by attending seminars, reading trade articles, and taking classes. Implemented change management strategies to improve systems / network configurations, and determine hardware / software requirements. Directed firmware updates to Storage Area Network Equipment and Switches, Rack-mount and Blade Server Chassis, and Storage Arrays.Key Contributions/Achievements: • Devised and executed a unified email security system to manage advanced threats, spam, and other email focused challenges. • Automated requesting of new servers and services by implementing advanced workflow solutions. • Designed, implemented, and managed VDI solution enabling remote workers to operate more efficiently in a financial institution. • Conducted targeted training sessions for other departments and teams on new change processes. • Delivered effective escalation path with a keen focus on advanced troubleshooting procedures for quick and accurate resolutions. • Successfully maintained 24/7 on-call status for critical bank systems and infrastructure. • Played a key role in implementation and design of technology services for outside departments and projects as assigned.

Sioux Falls, South Dakota, United States

Steered significant efforts to direct computer networks and computing environments including computer hardware, systems software, applications software, and all configurations. Executed process and procedures to perform data backups and disaster recovery operations. Utilized in-depth knowledge to diagnose, troubleshoot, and resolve hardware, software, network / system issues, and replaced defective components when necessary. Devised, coordinated, and performed network security measures to protect data, software, and hardware. Configured, monitored, and maintained email applications/virus protection software.Key Contributions/Achievements: • Oversaw and implemented systems and networks for new office locations. • Consolidated licensing and operating expenses for software and technology services, saving 18% annually. • Assisted legal staff with sensitive technology and information related tasks; maintained all aspects of technology for legal firm of 120 people in a solo IT role.

Sioux Falls, South Dakota, United States

Performed and ensued proper installation of cables, operating systems, and appropriate software. Collaborated with staff, users, and management to establish requirements for new systems and modifications. Managed records of daily data communication transactions, problems / remedial actions taken, and installation activities. Prepared training materials and procedures, and train users in proper use of hardware / software. Inquired user queries regarding computer software or hardware operation to resolve problems.Key Contributions/Achievements: • Provided strategic leadership and hired employees in special project work, problem-solving, monitoring, and installing data communication equipment and software. • Formulated and standardized processes for receiving support requests, handling escalations, documenting incidents / resolutions, and creating operating processes for the IT department. • Designed and implemented ticketing system by working with internal departments and external firms. • Facilitated in planning and executing conversions of two organizations out of state. • Hired, on-boarded, and trained new help desk staff; coordinated with other teams in department on escalation procedures.

Bachelor Of Science, Information Technology

Aas, Computer Technical Support Specialist

Activities and Societies: President of Business Professionals of America's Alexandria Technical College Chapter 2005.