Paul F. Email & Phone Number

Shelton, Connecticut, United States

- Install, configure and test PACS software, collaborating with internal project team, customers, and their IT departments.- Independently configure and facilitate migration projects- Perform technical training for end users- Communicate with customers technically and non-technically- Leverage latest technology offerings to deploy complex multi-data center.

Sioux Falls, South Dakota, United States

• Implemented robust techniques to configure, maintain, and patch virtual server environment and virtual desktop environment. Design and oversee Exchange environment and hosted anti-spam/malware services. Identify and.
• Devised and executed a unified email security system to manage advanced threats, spam, and other email focused challenges.
• Automated requesting of new servers and services by implementing advanced workflow solutions.
• Designed, implemented, and managed VDI solution enabling remote workers to operate more efficiently in a financial institution.
• Conducted targeted training sessions for other departments and teams on new change processes.
• Delivered effective escalation path with a keen focus on advanced troubleshooting procedures for quick and accurate resolutions.

Sioux Falls, South Dakota, United States

• Steered significant efforts to direct computer networks and computing environments including computer hardware, systems software, applications software, and all configurations. Executed process and procedures to.
• Oversaw and implemented systems and networks for new office locations.
• Consolidated licensing and operating expenses for software and technology services, saving 18% annually.
• Assisted legal staff with sensitive technology and information related tasks; maintained all aspects of technology for legal firm of 120 people in a solo IT role.

Sioux Falls, South Dakota, United States

• Performed and ensued proper installation of cables, operating systems, and appropriate software. Collaborated with staff, users, and management to establish requirements for new systems and modifications. Managed.
• Provided strategic leadership and hired employees in special project work, problem-solving, monitoring, and installing data communication equipment and software.
• Formulated and standardized processes for receiving support requests, handling escalations, documenting incidents / resolutions, and creating operating processes for the IT department.
• Designed and implemented ticketing system by working with internal departments and external firms.
• Facilitated in planning and executing conversions of two organizations out of state.
• Hired, on-boarded, and trained new help desk staff; coordinated with other teams in department on escalation procedures.

Bachelor Of Science, Information Technology

Aas, Computer Technical Support Specialist

Activities and Societies: President of Business Professionals of America's Alexandria Technical College Chapter 2005.