Today I embarked on a great opportunity as an apprentice alongside my full time role of Urgent Care Lead on frontline ambulance pre-hospital care. Supported by a great employer it means I am able to develop my career further and hone new skills to provide additional emergency support, care and treatment when required. The programme is over 5 months, 1 week each month classroom based training, followed by 3 weeks of CERAD (blue light driver training) and then 750 operational… Show more Today I embarked on a great opportunity as an apprentice alongside my full time role of Urgent Care Lead on frontline ambulance pre-hospital care. Supported by a great employer it means I am able to develop my career further and hone new skills to provide additional emergency support, care and treatment when required. The programme is over 5 months, 1 week each month classroom based training, followed by 3 weeks of CERAD (blue light driver training) and then 750 operational hours frontline. Very exciting time and very much looking forward to starting alongside 4 others as part of my cohort. Show less

Proudly working front line emergency care supporting North West Ambulance Service. Working with some great people as a team looking to ensure first class emergency pre-hospital treatment when they ring 999.

Following a passion in offering pre-hospital care and support. Learning many new skills and building a portfolio of knowledge.

In a privileged voluntary position providing governance support and guidance for all pupils with two Trust Schools: Kearsley Academy (secondary) and The Ferns Academy (Primary).Supporting Outcomes Focused, Child Centred education. Very proud to be able to give something back into the local community for local children.

Very proud to have successfully obtained a volunteer Community First Responder role with NWAS and fortunate enough to once again putting something back into the community.

Currently waiting to start with a great company in January. More to follow ....

• Created and implemented business plans, policies, and procedures using set KPIs resulting in high quality customer service delivery, and increased business profitability. • Achieved a CPV Target £38.38/Actual £27.36, VPD Target 4.0/Actual 3.89, RTF Target 20%/Actual 19.49% resulting in greater customer satisfaction and reduced expenditure.• Collaborated with OEM Partners reducing the first fix time and response time, improving client retention and growth. • Developed and… Show more • Created and implemented business plans, policies, and procedures using set KPIs resulting in high quality customer service delivery, and increased business profitability. • Achieved a CPV Target £38.38/Actual £27.36, VPD Target 4.0/Actual 3.89, RTF Target 20%/Actual 19.49% resulting in greater customer satisfaction and reduced expenditure.• Collaborated with OEM Partners reducing the first fix time and response time, improving client retention and growth. • Developed and implemented HR policies such as Return to Work, Grievance & Disciplinary, Absence Management, Vehicle Tracking and Maintenance, introducing continual and ongoing monitoring.• Led and mentored a team of 25 Service staff, directing change management.• Implemented H&S practices, using IOSH trained methods to ensure a continually safe working environment. • Created an online Learning Management System with full roll-out to 45+ staff, ensuring basic requirements for Moving & Handling, Slips, Trips and Falls, Fire Safety and Risk Awareness.• Presented operational financial results against budget to the board, influencing on ways to maximise service efficiency and productivity, from both a financial and logistical viewpoint. Show less

• Created and deployed national technical service plans, driving change to a more flexible digital offering.• Restructured the Technical Service department aligning it towards Technical and Software Solution Support.• Led the Technical Services department, supporting Blue-Chip and FTSE companies servicing over 35,000 devices.• Directed a team of 125+ staff, comprising 7 Regional Technical Managers, Technical Lab staff and Regional Call Planners alongside 85 Engineers, providing all… Show more • Created and deployed national technical service plans, driving change to a more flexible digital offering.• Restructured the Technical Service department aligning it towards Technical and Software Solution Support.• Led the Technical Services department, supporting Blue-Chip and FTSE companies servicing over 35,000 devices.• Directed a team of 125+ staff, comprising 7 Regional Technical Managers, Technical Lab staff and Regional Call Planners alongside 85 Engineers, providing all staff with on-going training and coaching.• Achieved overall annual revenue targets through effective use of SLAs, OLAs, and KPIs optimising profit growth and accurate monthly/quarterly forecasting.• Oversaw P&L and departmental Budgetary requirements, meeting targets and operational obligations.• Administered Ricoh, Canon, HP, Xerox and Health & Safety learning systems at company and individual levels.• Increased “Machines in Field” by 21.5% without recruiting further staff by enhancing remote support offerings and Call Ahead/Telephone Fix.• Reduced the overall Response Time YTD 2018/19 by 23% against the industry standard of 4 hours.• Acted as HP’s M2/SCC Partner European Council Representative, contributing a company voice to workshops, round-table discussions, and promoting greater collaboration between HP and its partners worldwide. Show less

• Reduced spend on parts from £2.6m to £1.7m, from £54 per call to £36 per call, within a 12-month period against circa 50,000 calls throughout the UK.• Deployed a vehicle tracking system reducing spend on fuel by 18%.• Established and oversaw H&S across 8 offices, creating and updating the M2 Colleague Site Safety Booklet.• Implemented ASP accreditation with Xerox across Operations, to become a Xerox partner.

• Created an L&D Department and implemented H&S provisioning, training all staff on compliance and awareness. • Sourced and implemented a Learning Management System, training 300+ staff in CPD, H&S and Product.

• Established the Scotland service division heading a team of 8 engineers, servicing c. 120 clients and 2000 devices.

Up until recently, I was an active First Aid Volunteer for St Andrew's First Aid, Inverclyde Company. Unfortunately due to having a young family, workload and my own personal development, I decided to take a break from this wonderful organisation. Although this was a difficult decision to make, it is allowing me to spend a lot more precious time with my family and watching my young children grow up along the way.St Andrew's will always be a big part of me and who knows, I may well… Show more Up until recently, I was an active First Aid Volunteer for St Andrew's First Aid, Inverclyde Company. Unfortunately due to having a young family, workload and my own personal development, I decided to take a break from this wonderful organisation. Although this was a difficult decision to make, it is allowing me to spend a lot more precious time with my family and watching my young children grow up along the way.St Andrew's will always be a big part of me and who knows, I may well return in some guise or other in the not too distant future. Show less

With my voluntary work I do as a First Aider with St Andrew's First Aid in Scotland I got together with a fellow First Aider and we decided between us to set up, in our spare time, a forum for all First Aiders as well as other people in similar situations such as Paramedics, AmbulanceTechncicians, Nurses, Doctors etc to come and have a chat and share their experiences, stories, pictures etc. It is early days and the forum is starting to take off with a web site to follow shortly. The… Show more With my voluntary work I do as a First Aider with St Andrew's First Aid in Scotland I got together with a fellow First Aider and we decided between us to set up, in our spare time, a forum for all First Aiders as well as other people in similar situations such as Paramedics, AmbulanceTechncicians, Nurses, Doctors etc to come and have a chat and share their experiences, stories, pictures etc. It is early days and the forum is starting to take off with a web site to follow shortly. The organisation is non-profit making and is really there to serve as a resource to our chosen voluntary and paid sector. It is an opportunity for us to try and capture that "family feeling" that many, if not all First Aid volunteers feel and open it up to a wider audience. If we manage to do that then we have simply achieved the goal we have set out to do. I just want to mention a fellow First Aider, Harry Decker who, through his hard work and dedication, not only supports British Red Cross but also supports First Aid Central in helping me to keep this project going. His support and commitment has paid dividends in growing the web site and forum and helping it go from strength to strength. Harry, thanks pal, your work is second to none my friend!! Show less

I sit on the board in a voluntary capacity and support the Trust to move forward and develop ties with the club and fans of Greenock Morton Football Club. As part of a board of Directors I take a vested interest in all aspects of business relating to the cause, particularly in the community and development aspects. I also oversee the IT side of the organisation, working on projects such as the website, Facebook and Twitter updates and development.

Achievements and responsibilities• Managed and supported two teams of engineers separately over this period. One in North East and then asked to take ownership of the North West• Improved servicing efficiencies over a period of 12 months for one team and almost 3 years for the second team• Managing stock control and implementing projects to reduce RTF and High Call rates• Holding regular team meetings to discuss performance and productivity• Organising and attending… Show more Achievements and responsibilities• Managed and supported two teams of engineers separately over this period. One in North East and then asked to take ownership of the North West• Improved servicing efficiencies over a period of 12 months for one team and almost 3 years for the second team• Managing stock control and implementing projects to reduce RTF and High Call rates• Holding regular team meetings to discuss performance and productivity• Organising and attending service review meetings with clients to discuss and rectify any concerns around service performance Show less