Paul G. Foertsch, Ms, Mba Email & Phone Number

Wallingford, Connecticut, Us

Telrepco is a worldwide leader in Ruggedized Mobile computing solutions. Our Telrepco MSP division is focused on Managed IT Services, Cybersecurity, Data Backup and Disaster Recovery, IoT, Edge Computing, and 5G Technology. We offer over 25 years of experience selling and servicing Panasonic TOUGHBOOK's, Ruggedized devices, vehicle mounting, Evidence Collection, wireless connectivity, and mobile printing. We service the Professional Trades, Healthcare, Transportation and Logistics, Military, Law Enforcement, Fire, EMS, and many other industries. Telrepco is a Diamond Partner with Panasonic, we also partner with I-Pro In-Car and Body Cameras, as well as Havis, Cradlepoint, and Zebra.

Us

•Strategy and thought leader for multi-year, multimillion-dollar portfolio of programs to improve Provider NPS and efficiencies.•Led internal and external consulting teams, established extensive partnerships with Providers and matrix partners. •Developed and deployed a Hadoop Database, Data Lake and Tableau as the cornerstone of Provider reporting and analytics. •Led Provider Operations transition to Agile, formed new Agile teams, set business objectives, scope and Sprint priorities. •Developed and deployed the end-to-end Provider service experience strategy enterprise wide. •Business owner for all Provider digital engagement and adoption strategy enterprise wide/Optum and UnitedHealthcare.

Bloomfield, Ct, Us

Led Internet Customer Service Technical Support and Social Media teams across multiple sites 24x7 enterprise wide. Led Strategy and Project Management for Digital Service & Social Media enterprise wide. Focused on providing world class service to Cigna's Clients, Healthcare Professionals and 70 million Customers world-wide. Strategy and thought leader for Cigna's utilization of Social Media and Internet Support as a service channel.

Bloomfield, Ct, Us

•Responsible for a $40M outsourcing engagement across 2 international sites, 1,200 CSA’s, and approximately 18M calls per year.•Acted as an internal consultant for Health Care Professional Experience team and delivered a differentiated experience. Effectively managed Global Service Partners adoption of Cigna’s shift in culture to deliver a more customer-centric experience. •Successfully partnered in a highly matrixed environment to achieve mutually beneficial outcomes. •Created and executed on a self-service digital utilization strategy.•Responsible for developing and executing on a Provider Segmentation strategy.

Seattle, Wa, Us

Mba, Business Administration And Management, General

Ms, Management

Ba, Criminology

Education record