Paul G. Foertsch, Ms, Mba

Paul G. Foertsch, Ms, Mba Email and Phone Number

President and CEO, Telrepco @ Telrepco
Paul G. Foertsch, Ms, Mba's Location
Hartford, Connecticut, United States, United States
Paul G. Foertsch, Ms, Mba's Contact Details

Paul G. Foertsch, Ms, Mba personal email

n/a
About Paul G. Foertsch, Ms, Mba

Customer Obsessed Executive Leader with deep and rich knowledge of a wide array of industries gained through 2 master’s degrees and invaluable real-world experience. Hands-on Leader, applying “Customer-Centric” approach to maximize corporate reputation and improve NPS.Laser Focus on Process Improvement, using reporting and analytics to streamline operations and drive change in stagnant environments. Combine technical know-how with practical operational tactics to maximize performance and profitability.

Paul G. Foertsch, Ms, Mba's Current Company Details
Telrepco

Telrepco

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President and CEO, Telrepco
Paul G. Foertsch, Ms, Mba Work Experience Details
  • Telrepco
    President And Ceo
    Telrepco Jan 2020 - Present
    Wallingford, Connecticut, Us
    Telrepco is a worldwide leader in Ruggedized Mobile computing solutions. Our Telrepco MSP division is focused on Managed IT Services, Cybersecurity, Data Backup and Disaster Recovery, IoT, Edge Computing, and 5G Technology. We offer over 25 years of experience selling and servicing Panasonic TOUGHBOOK's, Ruggedized devices, vehicle mounting, Evidence Collection, wireless connectivity, and mobile printing. We service the Professional Trades, Healthcare, Transportation and Logistics, Military, Law Enforcement, Fire, EMS, and many other industries. Telrepco is a Diamond Partner with Panasonic, we also partner with I-Pro In-Car and Body Cameras, as well as Havis, Cradlepoint, and Zebra.
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  • Unitedhealth Group
    Senior Director Of Strategy
    Unitedhealth Group Jul 2015 - Nov 2017
    Us
    •Strategy and thought leader for multi-year, multimillion-dollar portfolio of programs to improve Provider NPS and efficiencies.•Led internal and external consulting teams, established extensive partnerships with Providers and matrix partners. •Developed and deployed a Hadoop Database, Data Lake and Tableau as the cornerstone of Provider reporting and analytics. •Led Provider Operations transition to Agile, formed new Agile teams, set business objectives, scope and Sprint priorities. •Developed and deployed the end-to-end Provider service experience strategy enterprise wide. •Business owner for all Provider digital engagement and adoption strategy enterprise wide/Optum and UnitedHealthcare.
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  • Cigna
    Director Of Internet Customer Service And Global Social Media
    Cigna Sep 2013 - Jul 2015
    Bloomfield, Ct, Us
    Led Internet Customer Service Technical Support and Social Media teams across multiple sites 24x7 enterprise wide. Led Strategy and Project Management for Digital Service & Social Media enterprise wide. Focused on providing world class service to Cigna's Clients, Healthcare Professionals and 70 million Customers world-wide. Strategy and thought leader for Cigna's utilization of Social Media and Internet Support as a service channel.
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  • Cigna
    Business Project Manager
    Cigna Apr 2011 - Sep 2013
    Bloomfield, Ct, Us
    •Responsible for a $40M outsourcing engagement across 2 international sites, 1,200 CSA’s, and approximately 18M calls per year.•Acted as an internal consultant for Health Care Professional Experience team and delivered a differentiated experience. Effectively managed Global Service Partners adoption of Cigna’s shift in culture to deliver a more customer-centric experience. •Successfully partnered in a highly matrixed environment to achieve mutually beneficial outcomes. •Created and executed on a self-service digital utilization strategy.•Responsible for developing and executing on a Provider Segmentation strategy.
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  • Amazon.Com
    Customer Operations Manager
    Amazon.Com Oct 2010 - Mar 2011
    Seattle, Wa, Us
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Paul G. Foertsch, Ms, Mba Skills

Management Call Centers Call Center Vendor Management Customer Experience Process Improvement Strategy Customer Satisfaction Operations Management Business Analysis Change Management Cross Functional Team Leadership Telecommunications Outsourcing Team Leadership Leadership Team Building Business Process Improvement Performance Management Customer Service Project Management Crm Program Management Training Account Management Insurance Quality Assurance Customer Retention Business Process Strategic Planning Analysis Coaching Healthcare Sales Salesforce.com Corporate Social Media Contract Management Contract Negotiation Contact Centers

Paul G. Foertsch, Ms, Mba Education Details

  • Albertus Magnus College
    Albertus Magnus College
    General
  • Albertus Magnus College
    Albertus Magnus College
    Management
  • Central Connecticut State University
    Central Connecticut State University
    Criminology
  • Southington High School
    Southington High School

Frequently Asked Questions about Paul G. Foertsch, Ms, Mba

What company does Paul G. Foertsch, Ms, Mba work for?

Paul G. Foertsch, Ms, Mba works for Telrepco

What is Paul G. Foertsch, Ms, Mba's role at the current company?

Paul G. Foertsch, Ms, Mba's current role is President and CEO, Telrepco.

What is Paul G. Foertsch, Ms, Mba's email address?

Paul G. Foertsch, Ms, Mba's email address is pa****@****oup.com

What schools did Paul G. Foertsch, Ms, Mba attend?

Paul G. Foertsch, Ms, Mba attended Albertus Magnus College, Albertus Magnus College, Central Connecticut State University, Southington High School.

What skills is Paul G. Foertsch, Ms, Mba known for?

Paul G. Foertsch, Ms, Mba has skills like Management, Call Centers, Call Center, Vendor Management, Customer Experience, Process Improvement, Strategy, Customer Satisfaction, Operations Management, Business Analysis, Change Management, Cross Functional Team Leadership.

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