Paul Forrise Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

• Led the emergency migration of the parent company domain and hosted Exchange accounts from Rackspace to Microsoft 365 following a ransomware incident.• Automated tech onboarding procedures, introducing a self-service guide for new hires that reduced face-to-face onboarding time from two hours to zero.• Partnered with CRM Admin and Director of Customer Success to transition outbound email cadences from Microsoft Exchange to Salesforce, increasing sending capacity by… Show more • Led the emergency migration of the parent company domain and hosted Exchange accounts from Rackspace to Microsoft 365 following a ransomware incident.• Automated tech onboarding procedures, introducing a self-service guide for new hires that reduced face-to-face onboarding time from two hours to zero.• Partnered with CRM Admin and Director of Customer Success to transition outbound email cadences from Microsoft Exchange to Salesforce, increasing sending capacity by 50%.• Enhanced user help desk experience by creating custom forms and automations in JIRA Service Desk, reducing ticket resolution times by 30% through targeted questions and precise agent assignment.• Developed and implemented spam defense strategies in Microsoft Exchange and Defender, intercepting over 15,000 junk emails in 9 months and reducing the Customer Success team's workload.• Identified inefficiencies in hardware procurement and inconsistent adapter use among staff. Standardized hardware and docking stations, reducing long-term costs and streamlining troubleshooting processes.• Designed, implemented, and maintained network infrastructure at headquarters and satellite offices• Managed all incoming support requests, including onboarding/offboarding, equipment requests, and IT-related projects Show less

Tampa/St. Petersburg, Florida Area

• Built and maintained the deployment image, decreasing computer deployment time by 75%.• Reduced monthly expenses by over $5,000 by identifying and removing underused resources.• Collaborated with an MSP to deploy DPI-SSL SonicWalls and access points across headquarters and 8 satellite offices in Florida and Georgia.• Managed and audited all production systems, including Active Directory permissions, print/file/storage servers, cloud file backup solutions, MDM, and… Show more • Built and maintained the deployment image, decreasing computer deployment time by 75%.• Reduced monthly expenses by over $5,000 by identifying and removing underused resources.• Collaborated with an MSP to deploy DPI-SSL SonicWalls and access points across headquarters and 8 satellite offices in Florida and Georgia.• Managed and audited all production systems, including Active Directory permissions, print/file/storage servers, cloud file backup solutions, MDM, and cellular providers.• Configured, deployed, and managed the Paper Cut service on the print server to track the flow of print jobs on the network.• Wrote and deployed PowerShell automation scripts to assist with repetitive tasks, such as cache clearing• Created knowledge base via SharePoint and accompanying documentation plan for the day-to-day tasks and one-off issues Show less

Saint Petersburg, Florida

• Diagnosed and resolved residential internet and phone service issues, maintaining a top performer average handle time of 300 seconds compared to the 600-second average.• Demonstrated empathy and effective communication skills in assisting customers during outages and technical issues, maintaining high customer satisfaction ratings.• Managed modems, MTAs, gateways, and routers to optimize home network performance, ensuring efficient issue resolution and high customer… Show more • Diagnosed and resolved residential internet and phone service issues, maintaining a top performer average handle time of 300 seconds compared to the 600-second average.• Demonstrated empathy and effective communication skills in assisting customers during outages and technical issues, maintaining high customer satisfaction ratings.• Managed modems, MTAs, gateways, and routers to optimize home network performance, ensuring efficient issue resolution and high customer satisfaction.• Facilitated the seamless porting of telephone numbers to other service providers and managed incoming port requests for phone systems, minimizing downtime.• Selected to mentor new hire classes during onboarding, providing hands-on training and tool usage demonstrations, contributing to team proficiency and performance. Show less

Palm Harbor, Florida

-Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation -Assist in controlling rental equipment inventories within the assigned marketing company geographic area -Monitor current competitor rates and maintain inventory records -Update, review, and audit inventory reports-Provide over the phone technical support to customers, independent U-Haul dealers, and corporate store locations.

I would receive an order, find the correct items, pull them, prep them appropriately for mode of transportation that they would be delivered, ensure accuracy on the orders pulled and place them on the correct distributor.

I helped guests with any inquiries they had, made sure the shelves were neat and stocked, rang out guests on a register, made sure the stock room was neat, and kept the work environment clean.

Associate Of Science - As, Information Technology, 3.78

Graduated Summa Cum Laude 3.78 GPA

Associate Of Arts - Aa, General Studies

Went for general studies after completing my High School Diploma

High School Diploma, General Studies