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Part time retired. Executive manager / COO. Available for Advisor / Consultant / Supervisory / Interim- or Fractional-COO assignments.Track record in (Customer) Operations and Services Excellence / Employee and Customer Experience in (maritime) ICT and Satellite Communications. Broad experience in corporate, entrepreneurial, ánd start-up / scale up phases. Providing services and technology with a focus on employee / customer experience and operational excellence. Organization development, implementing strategy, realizing synergies. Passionate about the maritime industry. Committed to safety, health and well-being of seafarers. Navigation and communication systems and services. Originating from my young years as deckhand on barges and coastal trampers. Seeking balance between long-term strategic goals and today’s operational implications. Pragmatic “can do” attitude. Action- oriented and result-driven team player, tenacious, sometimes a little impatient. From intention to action. Capable to operate effectively in an international, multicultural environment. P&L driven and accountable, factual in decision making. Always looking for positive impact on and balance with society and human well-being.Executive management / COOEmployee & Customer Experience, Operations & Service ExcellenceMaritime and offshore, international shipping, seafaringTechnology, satellite communications, electronicsGlobal citizen, international, multicultural, integrativeStrategic thinker, pragmatic implementorChange, interim, integration, and turn-around managementOrganization development
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Pum ExpertPumAmsterdam, Nh, Nl -
Senior AdvisorVikand Solutions Jun 2024 - PresentGlobalRevolutionizing safety, health and wellness at sea as Senior Advisor for Vikand Solutions | OneHealth for the maritime community and commercial shipping. Of all world trade, around 90% is transported by sea. It’s the seafarers that make that happen. By improving safety, health and well being we make work at sea a better place. Vikand provides comprehensive, global medical services and risk mitigating solutions for tailored specifically for the maritime industry (https://vikand.com/seafarer-human-sustainability/). With a dedicated global team of 1,500 medical professionals, all of whom have had years of experience at sea, Vikand understands the unique challenges that arise onboard. Experienced and committed teams manage more than 4,100 maritime medical encounters every single day.With OneHealth by VIKAND, the mission is to proactively maintain the health, safety, and well-being of crew members and guests at sea using a preventive approach across a range of healthcare concerns, from communicable diseases to chronic illnesses, mental health concerns and more. OneHealth takes a diversified and holistic approach to protecting all onboard, inspired by Vikands' deeply held values – we can because we care.I am happy to be part of this movement towards a safer, healthier and better life at sea, helping the movement forward, advocating these critical services. As senior advisor I will bridge between shipping operations and efficiency ánd crew safety, health and well-being. -
Advisor To The Board | Consultant | Interim Coo In Change, Transition And IntegrationFreelance (Self Employed) Mar 2022 - PresentRotterdam, South Holland, NetherlandsAdvisor to the board, Consultant, Interim COO on strategy and change, realizing synergies. Defining, planning, and supporting integration, transitions, changes, and turn-around programs. Focus on Organizational Development, Operational Excellence, Experience Management and Service DeliverySpecialty in maritime and seafarer safety, health and well-being.Multinational, multi-cultural. Supporting digital and technological transformation. Finding the optimum between enterprise success and impact on society and human well-being. -
Alliance Partner Pawlik InternationalFreelance (Self Employed) Jun 2022 - PresentNetherlandsManagement consultants for strategy and people development. Supporting organizations to implement and realize their strategy. With a unique combination of scientific knowledge and practical application, realizing measurable results. Translating strategy into action, implementation driven by the effect that people have on success. Strategy sets the seen, people make it a success.As partner and consultant: implementing strategy and change, organization development, realizing synergies. Integration, transitions, changes, turnarounds in (service) operations and organizations. Focus on Organizational Development, Operational Excellence, and Customer Experience. -
Advisor At Insight SolutionsFreelance (Self Employed) Dec 2023 - Apr 2024The Randstad, NetherlandsAdvisor to Insight NEE management -
Advisor At SpeedcastFreelance (Self Employed) Aug 2023 - Nov 2023GlobalAdvisor to Speedcast management -
Acting Managing Director Centric DbsFreelance (Self Employed) Jun 2022 - Feb 2023Gouda, Zuid-Holland, NederlandActing Managing Director Centric Digital Business Solutions (DBS): Managed Services and Solutions Engineering. Contributing to the every day living environment, embedded in the heart of societal processes. Stabilizing the organization, preparing for a bright future. -
Chief Operating Officer (Coo)Marlink May 2014 - Sep 2022GlobalGlobal COO of Marlink, world market leader in satellite communications for the maritime and enterprise markets Focusing on customer experience and operational excellence. Making seafaring a safer occupation and life at sea more pleasant.200 fte, 40+ nationalities, 11 locations, and 8 countries across three continents. NPS > 20, CES > 70. Supporting an annual volume growth of 25-30 %, while gaining 20-25% efficiency YoY. Integrated acquisitions, and set up offshore operations (Manilla, Philippines). Successfully restructured the organization from functional to business/segment driven. -
Director Global ServicesRadio Holland Jan 2010 - Mar 2014GlobalP&L responsible and accountable for the global service network of almost 100 service locations in 30 countries of Radio Holland. Supporting shipping companies to run their vessels safely and efficiently with a truly global network of service and maintenance offices for navigation, communication, and electronic equipment with on board maintenance as well as remote services. Highly profitable with a gross margin well over 35%. -
Managing Director At Imtech Information TechnologyImtech Nederland Jan 2005 - Dec 2009NetherlandsFull P&L responsible for three operating companies, providing web based and technical software and solutions based on IBM and Microsoft software. -
Managing Project Manager At Imtech Ict Brighthouse ManagementImtech Nederland May 2003 - Dec 2004NetherlandsMember of the management team with responsibility for acquisition and recruitment.Project manager for large change and implementation projects, such as ERP and Content Management Systems. -
Founding Partner And DirectorTelecompleet Jul 2002 - Dec 2006AmsterdamCo-founder and director of a small enterprise providing triple play (internet, telephony and radio / TV) services for apartment buildings and business complexes. This company was successfully sold off to a strategic partner in2006.Telecompleet offers a unique triple play communication and media concept using fiber to the home technology and offering consumers a wide range of personalized services. Developed the concept and founded this company with business partner Rob Huijboom (linkedin.com/in/rob-huijboom). In 4 years the company grew to a profitable example for this (at that time) niche industry. End of 2006 the concept as well as the Telecompleet company were acquired by a company that had strategic interest in further growing this concept.
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Founding Partner And DirectorEmpact Dec 1999 - May 2003NetherlandsCo-founder and director of this innovative company for technological innovation, in particular for mobile solutions. Apart from member of the board I took responsibility for the project management subsidiary as well as the execution of the large and complex projects.
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General ManagerEricsson Apr 1998 - Nov 1999NetherlandsIn charge of supplying integrated and tested telecommunications systems for our Dutch customers KPN, Vodafone and Telfort. Global responsibility for supplying value added services such as Mobile VPN.As a first assignment the roll out of the Telfort (now T-Mobile) Mobile Network with a very tight dead line. Resulting in first to market for the second wave of mobile operators in The Netherlands. -
Kpn Station 12Kpn Station 12 (Xantic, Stratos, Now Inmarsat) Nov 1991 - Apr 1998GlobalMember of the Management Board and founding partner of KPN Station 12. Providing satellite and radio services to the maritime industry. Several roles throughout the development from incumbent start-up to world market leader in maritime satellite communications in 1998. -
Director Of MarketingKpn Dec 1996 - Mar 1998Global -
Acting General ManagerKpn Apr 1996 - Nov 1996Global -
Director Of Business DevelopmentKpn Jan 1995 - Nov 1996Global -
General Manager Scheveningen RadioKpn Jan 1995 - Nov 1996Global -
Director Of Customer And Network OperationsKpn Dec 1992 - Dec 1994Global -
Senior Service ManagerKpn Nov 1991 - Nov 1992Global -
ConsultantCivi Consultancy Sep 1989 - Oct 1991NetherlandsAdvised companies and investors (of which the government was the largest) on innovative projects, its funding and execution.
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Research Assistant (Civil Service)Technische Universiteit Delft Jan 1988 - Aug 1989Research Assistant on management of innovation. Teaching business administration and management of innovation.
Paul Frank Skills
Paul Frank Education Details
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Maritime Technology -
Van Der Waals Scholengemeenschap, Amsterdam,Gymnasium-Ss -
Service Excellence -
Strategy Academy; Imtech Senior Management ProgramImtech Senior Management Program -
IpmaCertified Senior Project Manager Ipma-B -
Nima-BNima-B Marketing Manager -
The Emerging Coo: Driving Innovation And Operational Excellence Program
Frequently Asked Questions about Paul Frank
What company does Paul Frank work for?
Paul Frank works for Pum
What is Paul Frank's role at the current company?
Paul Frank's current role is PUM Expert.
What is Paul Frank's email address?
Paul Frank's email address is pa****@****ink.com
What is Paul Frank's direct phone number?
Paul Frank's direct phone number is +171391*****
What schools did Paul Frank attend?
Paul Frank attended Technische Universiteit Delft, Technische Universiteit Delft, Van Der Waals Scholengemeenschap, Amsterdam,, Imd Business School, Strategy Academy; Imtech Senior Management Program, Ipma, Nima-B, Stanford University Graduate School Of Business, Wagner.
What skills is Paul Frank known for?
Paul Frank has skills like Strategy, Management, Operations Management, Change Management, Telecommunications, Business Development, Ict, Project Management, Maritime, Service Management, Integration, New Business Development.
Who are Paul Frank's colleagues?
Paul Frank's colleagues are Ana R., Lorna Delmo, Carolina Suarez, Nabil Benamara, Hazel Monama, Jasmina Nadjvinski, Luz Edith Tovar Torres.
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Paul Frank
Netherlands -
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Paul Frank
Senior Online Adviseur Research & Development Bij Ministerie Van Buitenlandse ZakenArnhem-Nijmegen Region
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