• Lead Care Coordinator:o Responsible for serving as the patients’ advocate / advisor by guiding them through the entire weight loss process by handling initial inquiries from patients, follow-up calls, online messages, and responding to texts from patients.o Qualify, educate, and encourage patients to move forward by overcoming concerns of budget, effectiveness, etc.o Quickly build a strong rapport through interpersonal skills and ability to “style flex” in order to effectively… Show more • Lead Care Coordinator:o Responsible for serving as the patients’ advocate / advisor by guiding them through the entire weight loss process by handling initial inquiries from patients, follow-up calls, online messages, and responding to texts from patients.o Qualify, educate, and encourage patients to move forward by overcoming concerns of budget, effectiveness, etc.o Quickly build a strong rapport through interpersonal skills and ability to “style flex” in order to effectively communicate with a diverse population. • Sales Trainer: o Conduct skills gap analyses to identify areas of improvement of Care Coordinators.o Create and conduct On-Boarding Programs, Training Programs, and “Best Practices” for current and new personnel.o Coordinate individual and team performance review sessions to discuss strengths and areas for improvement.o Through current and new employee training, increase the overall performance of all Care Coordinators. Show less

• Counselor for seniors and their families during their discovery and decision process of moving into an upscale, luxury, senior independent living community.• Interact with seniors, their adult children and other influencers as they explore their options.• Educate as to the included amenities and programs available at our community and personalized care services in order to present a specific plan tailored to meet their needs and wants.• Conduct community tours showcasing our… Show more • Counselor for seniors and their families during their discovery and decision process of moving into an upscale, luxury, senior independent living community.• Interact with seniors, their adult children and other influencers as they explore their options.• Educate as to the included amenities and programs available at our community and personalized care services in order to present a specific plan tailored to meet their needs and wants.• Conduct community tours showcasing our community and showing them different aspects of the community that will solve the problem they are trying to resolve by moving to a Senior Independent Living Community.• Daily tasks include developing marketing strategies among the senior care market, driving revenue to meet monthly sales goals, external business development through gaining professional referral sources, and ultimately facilitating the resident decision to move in. Show less

• Serve as patient advocate helping potential patients through the process from inquiry to becoming a surgery patient and then post operatively with a positive interface throughout the journey.• Lead the patient through the process and assist in avoiding and resolving any issues that may occur and to optimize the patient’s experience in the Weight Loss Surgery program. • Educate patients on bariatric surgery, insurance requirements, self-finance options, pre & post-surgical… Show more • Serve as patient advocate helping potential patients through the process from inquiry to becoming a surgery patient and then post operatively with a positive interface throughout the journey.• Lead the patient through the process and assist in avoiding and resolving any issues that may occur and to optimize the patient’s experience in the Weight Loss Surgery program. • Educate patients on bariatric surgery, insurance requirements, self-finance options, pre & post-surgical expectations.• Conduct skills gap analyses to identify areas of improvement of other Bariatric Coordinators.• Create On-Boarding Programs, Training Programs, and “Best Practices” for current personnel as well as new employees. Show less

• Utilized a consultative sales process as Education Counselor to assist potential students in determining the best financial education, trading services and related products.• Close at least 60% of all potential student attendees.• Ongoing lead contact for the purpose of new enrollments, classes and Continuing Education upgrades.• Match student learning needs and goals with course content, training options and upcoming classes.• Follow up with interested prospects that do… Show more • Utilized a consultative sales process as Education Counselor to assist potential students in determining the best financial education, trading services and related products.• Close at least 60% of all potential student attendees.• Ongoing lead contact for the purpose of new enrollments, classes and Continuing Education upgrades.• Match student learning needs and goals with course content, training options and upcoming classes.• Follow up with interested prospects that do not enroll. Show less

• Serve as a Senior Counselor conducting patient consultations where I am responsible for the education and commitment of current and future patients on products and medical services within the services portfolio. • Professionally and compassionately convert prospective consultations into satisfied patients. Provide excellent patient care while maintaining client relationship thru entire process to results. • In-depth, one-on-one surgical sales consultations, health-counselor, gifted… Show more • Serve as a Senior Counselor conducting patient consultations where I am responsible for the education and commitment of current and future patients on products and medical services within the services portfolio. • Professionally and compassionately convert prospective consultations into satisfied patients. Provide excellent patient care while maintaining client relationship thru entire process to results. • In-depth, one-on-one surgical sales consultations, health-counselor, gifted in the selling process of surgical and non-surgical hair restoration, PRP treatments, laser products, and Cool Sculpting. Show less

• Provide patient education, sales, support and point of contact for patients to ensure highest level of patient experience.• Conduct one-on-one education consultations, seminars, and support groups to generate community awareness.• Managed patient pipeline by maintaining contact with patient throughout the process – serving as liaison between the patient, physicians, labs, diagnostic tests and insurance companies.• Coordinating the delivery of services to the patient by… Show more • Provide patient education, sales, support and point of contact for patients to ensure highest level of patient experience.• Conduct one-on-one education consultations, seminars, and support groups to generate community awareness.• Managed patient pipeline by maintaining contact with patient throughout the process – serving as liaison between the patient, physicians, labs, diagnostic tests and insurance companies.• Coordinating the delivery of services to the patient by planning with the multidisciplinary team, ensuring current and accurate communication with the physician and other healthcare providers, and coordinating the development of processes to optimize patient outcomes. Show less

• Managed development and implementation of projects for bariatric program working with cross-functional team of Medical Professionals, Sales Team, Insurance Specialists, Marketing Specialists, and Corporate Team. • Presented detailed project summaries to senior-level management and conducted post-implementation analysis to determine areas for patient experience and process improvement.• Acted as Program Director in clinic to educate, motivate, and sell patients on benefits of… Show more • Managed development and implementation of projects for bariatric program working with cross-functional team of Medical Professionals, Sales Team, Insurance Specialists, Marketing Specialists, and Corporate Team. • Presented detailed project summaries to senior-level management and conducted post-implementation analysis to determine areas for patient experience and process improvement.• Acted as Program Director in clinic to educate, motivate, and sell patients on benefits of surgical weight loss including develop and deliver one-on-one consultations as well as facilitate local & outlying seminars.• Defined and initiate projects, and assign individuals to manage implementation, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the programs.• Coached, mentored and lead personnel within a cross-functional team environment. Show less

• Designed, developed, and implemented training programs for the corporate office and Surgery Centers in TX, AZ, and GA.• Provided training in other corporate areas such as: customer service, sales, potential patients & patient education, PCP education, e-learning, and patient experience.• Acted as a Patient Advocate and conducted seminars in multiple markets.• Trained new Patient Advocates on essential daily duties including: facilitating seminars, pre-surgical educational… Show more • Designed, developed, and implemented training programs for the corporate office and Surgery Centers in TX, AZ, and GA.• Provided training in other corporate areas such as: customer service, sales, potential patients & patient education, PCP education, e-learning, and patient experience.• Acted as a Patient Advocate and conducted seminars in multiple markets.• Trained new Patient Advocates on essential daily duties including: facilitating seminars, pre-surgical educational consultations, post-surgical education, PCP referrals, facilitating support groups, and coordinating with facility Administrators, surgeons and their staff on corporate objectives. Show less

• Primary functions included management, team training and development, business analysis, strategic development, sales, customer service and experience, Merchandising & Presentation, training of facility staff, and sales performance and counseling of clients to achieve successful weight loss, center profitability, and quality control of services.• Successes: Increased business revenue by 65% in 2 years. Had “Top 10 Consultant” multiple months across United States Market.

• Provided multi-unit management and training of 8 markets with responsibility for 8 managers and 56 employees to provide: training, business analysis, strategic development, sales revenue, customer service, Merchandising & Presentation, hiring and staffing, individual sales performance, market specific strategic sales direction, Profit and Loss, customer service, and consultation support for eight locations.• Strong sales incentives on programs and products, counseling/consulting with… Show more • Provided multi-unit management and training of 8 markets with responsibility for 8 managers and 56 employees to provide: training, business analysis, strategic development, sales revenue, customer service, Merchandising & Presentation, hiring and staffing, individual sales performance, market specific strategic sales direction, Profit and Loss, customer service, and consultation support for eight locations.• Strong sales incentives on programs and products, counseling/consulting with members, training, and weight loss consultations were primary objectives.• MO/KS goals included: enhancing new Brand image, through business process and employee performance increasing revenue, reducing overhead, quality and uniformity of locations and customer experience. Show less