Paul Garverick Email & Phone Number

Dallas, TX, US

Jersey City, New Jersey, US

Morristown, NJ, US

• Lead the creation, development, and structuring of roadmaps to maximize product potential while balancing revenue growth and meeting customer needs.
• Partner closely and collaboratively with vendor and carrier partners to develop and implement Generative, AI, IoT, and mobile solutions in support of loss control.
• Interface with product owners in the delivery of the most impactful and effective products and solutions; utilized Agile methodology for the creation of strategies, initiatives, epics, and user stories to drive product.
• Supervise and coordinate the operations of the renewal product planning team across various activities to enable exceptional performance.
• Conduct extensive market research and analysis to support the creation and distribution of weekly competitive and industry research news.

• Personal consulting business that spanned multiple projects and years. This platform enabled me to fill gaps in employment and stay current with industry executives.Driving the development of client solutions through.
• Conducted needs analysis and vendor selection process for a policy processing system. Resulting system enabled the business to scale 2x with the same staff.

Overland Park, Kansas, US

• Performed the effective and accurate translation of business needs in clear and effective communication with the engineering team.
• Placed a continuous emphasis on driving significant improvements in the company’s processes and performance.
• Directed key sales operations with a focus on instituting significant increases in revenue while meeting business goals.
• Spearheaded all aspects of the planning, coordination, and execution of product launch and delivery activities to achieve success; translate corporate strategy to tactical plans for each functional team.
• Cross-functionally collaborated and communicated with functional groups to identify and prioritize innovative solutions for implementation. Concentrated efforts on key customer journey moments of Renewal, First Notice.
• Provided leadership, and direction to teams in the definition and delivery of the technology product roadmap.

Overland Park, Kansas, US

• Led the development and establishment of business processes to contribute extensively to the growth and development of this healthcare captive.
• Created and refined processes to onboard new brokers, accept and process new business quotes, and deliver completed proposals.
• Searched for and identified potential partners to drive significant expansion in the product offerings while optimizing the customer experience for plan participants.
• Undertook and completed a wide variety of key activities to drive improvements in data quality across underwriting efforts, leading to improved pricing for company plans.Our focus: We believe in healthcare that is.

Overland Park, Kansas, US

• Fostered a culture of accountability and process improvement in vendor partners.
• Presided over and coordinated various key operations within the Life business while supervising the operations of a team of 45 personnel across 3 locations.
• Interfaced directly with corporate management to streamline and optimize operations, reduce expenses, and enhance service quality.
• Functioned as a key member of the senior leadership team to guarantee the alignment of operations with product development and sales efforts.
• Conceptualized, designed, and developed the Target Operating Model for the case management team, including workforce management and compensation plan, resulting in $3M in accruable enhancements.
• Contributed extensively to business growth and development activities and identified key leads to generate $22M in annual premium.

Cleveland, OH, US

• Leveraged a process improvement and data-driven decision-making mindset to shift and transform the culture of more than 300 staff across 24 locations.
• Cooperated effectively with the Corporate team to institute the enhancement and optimization of processes pre- and post-acquisition.
• Established strong relationships with vendors; converted multiple agency systems across the agency portfolio.
• Operated in a pivotal capacity by standardizing and optimizing processes across geographies, devising and implementing an alternative service approach nationally with LEAN tools, and shifting non-customer facing.
• Oversaw the change of operating model for small businesses and partnered with the CFO to develop stratified offerings, improving EBITDA by matching potential revenue to customer support needs.
• Instituted significant improvements in the oversight and management of program business focused on underwriting, sales, and reporting.

Pembroke, HM, BM

• Created secure web portal to distribute professional liability insurance online in collaborative effort with claims, underwriting, finance, and IT. Implemented and documented all processes involved with solicitation.
• Partnered with brokers to optimize portal functions for their sales processes. Integrated distribution partner systems and processes into AXIS capabilities.

Managed daily operations and strategic planning for this multi-million dollar asphalt paving and concrete construction firm. Worked with suppliers and customers to improve customer service and deliver a higher quality product.

Boston, MA, US

Identified, scoped, and managed process improvement projects related to operational functions using Six Sigma methodology. Completed projects related to improving policy issuance capability. Implemented automated workflow, imaging, and off-shore induction processing to maximize efficiency.

Boston, MA, US

Reporting to the Global COO, managed a $1.5 Million budget, and directed the efforts of a 6-member team engaged in a 24- month long project developing standard performance and process related business intelligence solutions. Managed technical and business resources, interviewed appropriate teams, and closely monitored work to ensure project success..

Boston, MA, US

Led effort to create customized content for internal and external customer web portals using Broadvision. Led integration efforts merging multiple GE Insurance brands into single website. Managed technical due diligence before and integration after acquisition of CyberComp agency.

Bs, Financial Management

Mba, Marketing

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program