Paul Geaney Email & Phone Number

Ireland

Cork

Operations team providing support to Partner delivered Professional Services. Support includes Partner onboarding, liaise with the correct team to ensure resolution of Partner issues, reporting of Partner Costs, Partner delivered revenue, and Partner Margin. Also ensure correct Partner reimbursement on a monthly basis. Recognised as Quarterly top.

Ballincollig, Cork

Monthly and quarterly reporting on behalf of the Inside Sales teams to provide feedback on performance against sales targets. Aligned with the commissions team to ensure correct payment to the sales team based on performance. Escalation of issues facing the sales team to the correct support team. Work with the Inside Sales Ops team on continuous process.

Mahon

Manage work flows within a target driven environment, to ensure SLA are achieved and financial opportunities are maximised. Ensure staffing and scheduling are optimised to minimise cost and ensure efficiency across the business. Accurate forecasting of volume of work received and reporting of results. Urgency to respond to unexpected events and decision.

Mahon Industrial Estate, Bessboro Road, Cork

Responsibilities include reporting, interaction on a daily basis with clients and completing Quality checks on processes carried out by the team of up to 19 agents. The role has required me to be a Team Leader across multiple accounts in Abtran, each with different expectations and targets. This has involved working to meet unique Service Level Agreements.

Curraheen Road, Bishopstown, Co. Cork

In September 2010 successful in applying for the role of an Abtran Product Specialist. Duties in the role comprised of daily communication with the client relating to escalated customer queries & changes to processes, maintenance of the staff intranet, resolving customer complaints escalated from the client, the agents on the main floor and from other.

Curraheen Road, Bishopstown, Co. Cork

Worked with La Crème recruitment on behalf of Abtran as a temporary Advisor between June to Aug 2009 in a customer service role. This involved assisting customers on calls, with strict adherence to data protection and credit card security policy. Trained in August 2009 to become a permanent Advisor.

Massachusetts State House

Worked as a legislative aide in the office of State Representative Barbara L’Italien. Tasks included responding to constituent queries, helping to organise the Representative's schedule, and assisting in completing a project relating to insurance cover for autistic individuals. This involved research into the different requirements across individual US.

Kilbarry Industrial Park, Dublin Hill, Cork

Work involved both day & shift hours. Skills required involved working as part of a team on a production line, meeting production targets & working to deadlines on a daily & weekly basis.