Create roadmaps for our clients products that build momentum and provide clarity for their productsLead three client relationships, creating innovative products for their customers which has led to ongoing renewals and expanding the client relationshipEvaluating client’s products to discover user pain points and then collaborating with designers and developers to prioritize, design, and build solutions.Write user stories to create clarity toward what we are building and capture key details and expectationsFacilitate conversations about features needed for MVP releases and advocate for quick releasesConduct competitive analysis to understand the product environment and learn from other solutionsPrioritize the product backlog by applying user, business, and market data to guide developmentCreate release plans that include dependencies, timelines, and key stakeholders Collaborate with UI/UX designers to create features that address user’s needs while following brands styles and UI/UX best practicesDefine KPI/metrics to drive product development and keep key stakeholders informed on how product development is driving forward business goalsBuild relationships with stake holders to understand how to gain buy in and lead product momentumGather feedback directly from users and use analytics to update and prioritize the product roadmapLead brainstorming sessions to help create solutions for identified user problems

Coordinated the major release of a customer scheduling system for Apple’s retail stores.Represented the product during user testing, gap analysis and feature review.Designed, built and implemented new features which give users a new andintuitive ways to use the application.Created use cases for future releases to help guide requirement and scope creation.Negotiated with developers on priority of bug fixes to maintain release date and product quality.Found solutions for gaps between the functional specifications and existing functionality.Facilitated user acceptance testing by explaining features, expected behavior and gatheringfeedback.Helped inform field support teams of how updated system will work, known risks and strategy.Collaborated with store strategies team to help build guidance and training to prepare for the worldwide release of the new software.

Lead a store of 200 employees with 14 direct reports. Responsible for their development and experience. Helped develop 6+ employees to promotions over the last year.Listen to customer issues and concerns. Solve for how to resolve and restore the relationship. Coordinate with multiple groups across the company to resolve problems.Create and facilitate morning team meetings. Inspire our team for the day while sharing relevant information and celebrating recent contributions.Coach scheduling managers in the Oregon-Idaho market as the schedule mentor. Teach best practices on how to schedule 500+ employees. Achieved market-wide scores of 90+ on quality reports. Collaborate with mentors representing 34 stores across the Untied States.

I help maintain, update and move forward the communications strategy at MEI.

Coordinated with over 35 clients to troubleshoot their computer problems on Windows and Apple systems successfully resolving their problems.Marketed company to new customers with flyers and print advertising in Beaverton, Oregon and gained many new clients.Listened to clients and identified the skills that my customers desired to learn and taught them how to do those tasks allowing them to better use their computer.

Resolved employees computer problems and worked with the employee to diagnose the problem, fix the problem, and provide any training needed.Collaborated with other members of the desktop support team to solve complex computer problems and work on large projects across the company.

Established relationships with Alumni over the phone and updated them about the University and obtained donations for the University totaling over $25,000. Motivated callers to continuously give their best effort towards fundraising while they were working in a stressful fast-paced, environment.

Guided small groups around the Island of Helene, to ensure they stayed safe and on task during various projects, ranging from construction projects to kids sports camps.Tutored elementary age students during and after school in all subjects.Gained valuable experience in cross cultural work and social interactions.

Listened to customers needs and assisted them in finding the right product for their unique situation.Organized merchandise to insure customers could quickly find what they needed.Answered questions about technology products and directed customers to the right area of the store.

Responsible for maintaining the 25 computer desktop environment and performing preventive maintenance allowing employees to work efficiently.Researched solutions to new problems that appeared on the computers and applied the found solution to bring the affected computer back online.