Paul Guidry Email & Phone Number

Lafayette, Louisiana Metropolitan Area

Analyze customer reported issues and provide timely solutions, both remotely and on site● Configure and install network hardware and software● Configure new or repurposed workstations● Monitor incoming tickets, server status, and other alerts/alarms during business hours as well as after hours when on call● Assist Technical Account Managers with proactive measures for better customer experience● Interface with third-party software vendors to expedite problem resolution● Keep accurate account of work done and time spent on each ticket

Casper, Wyoming Area

Provided Measure and Logging While Drilling services in the North Dakota area.> Assemble, test, and troubleshoot M/LWD tools> Interface with client representative and rig personnel, providing performance feedback and continuous improvement> Generate reports/logs for the client and for internal review

Lafayette, Louisiana Area

Provided real time remote troubleshooting of MWD/LWD problems for all of North America and Trinidad. Specialized in MWD/LWD surface gear and software, decoding, and survey quality.> Increased profit margins by reducing or eliminating downtime. > Collaborated on the development and introduction of new products and services by assisting the design teams, field testing, training field personnel, and remote technical support.> Wrote and reviewed procedures, technical bulletins, failure reports, and performance reports for field tests of MWD/LWD tools, surface hardware and software, significantly improving process understanding and implementation.> Certified Instructor, taught classes locally and in Trinidad.> Certified Assessor, determined other’s competency for specific services.> Modified software configuration and installation, making an easier setup for field personnel.

Lafayette, Louisiana Area

Ran MWD/LWD jobs at various service levels, from directional only land jobs with minimal equipment up to some of the most complicated LWD services Baker Hughes offers on deep water jobs in the Gulf of Mexico. I also trained new personnel as needed. I was briefly re-assigned from tech support to field work during the oilfield industry downturn in February 2017, and resumed the Tech Support role in June 2017. I was primarily deployed in the Permian Basin at that time, affording me the opportunity to run the latest rotary steerable platform.