Paul Gilbert Email & Phone Number

Santa Clara, California, US

• Service Creation & Business Development Leader partnering with Service Providers/Managed Security Service Providers (SP/MSSPs) to develop robust business and technical solutions/services that meets/exceeds the needs of.
• Lead Consultant and subject matter expert in the areas of service providers, public sector, operational excellence, and customer support.

• Proudly serving our Public Sector customers and related $300M+ portfolio through the leadership of an organization delivering best-in-class security technology solutions and services that deliver meaningful network.
• Partner with Sales and Marketing to target customers, solution needs, develop/deliver/deploy solutions and realize revenue with a strong focus on customer experience and benefit to the firm.

Led the Cybersecurity and Network Operations Center - an organization of highly skilled cybersecurity engineers, architects, program managers and analysts that protect and serve the U.S. government (Fed/SLED) and high-profile U.S. restricted commercial customers with highly complex architectures and extremely demanding requirements.

• Honored to help secure our Public Sector and Commercial Customers environments globally by delivering market leading, innovative technical cybersecurity & networking solutions that transform services using.
• Managed a $220M+ Cybersecurity portfolio consisting of Premises, SD-WAN & MEC Security.

Dallas, TX, US

• Lead the development and delivery of industry changing, innovative technical solutions to business customers.
• Manage ~$400M revenue commitment across multiple product lines from idea conception, strategy, development, Go-To-Market, execution and delivery.
• Led the marketing and development efforts for the AT&T FlexWare, Managed Router Solutions (MRS), Managed LAN Services MLAN), Managed Wireless LAN Services (MWLAN) and Application Performance Management (APM) product.
• Manage related vendor initiatives/relationship to include development, product positioning, joint marketing, collateral, customer engagements, etc.
• Recognized SME within industry on Software Defined Networking (SDN) & Network Function Virtualization (NFV), WAN and LAN technologies.
• Develop transformational requirements for feature sets & functionality, working with AT&T Labs, vendor partners & development teams to design, develop and integrate/implement.

Dallas, TX, US

• Lead team of technical managers, senior data analysts, and project managers responsible for evaluating and working with our partners across organizations (E2E) to improve the overall performance of the U-verse IPTV and.
• Lead matrixed team of technical subject matter experts, developers, and project managers responsible for finding efficiencies and implementing improvements in technology, process, and functional structure.

Dallas, TX, US

• Lead team of technical superstars providing live TV services, notifications, and managing the set top box clients (operating system on 17M+ devices) for 6M+ U-verse IPTV customers including the services that reside on.
• Reduced night shift headcount by 64% while increasing amount of work by 29% through efficiency gathering/implementation, automation, and process improvements.
• Led changes to team structure including team roles and the modification of maintenance windows leading to 45% increase in available work hours for the team per year.
• Lead automation and efficiency gathering efforts for the entire IPTV organization with $1.1M in realized savings in 2013 and $1.3M in 2014. On target for $3.7M in 2015.
• Consultant to AT&T Government Solutions for various projects with various DoD related agencies, primarily in the areas of Network Operations, automation, efficiency gathering, and process improvement
• Provided leadership and SME support for the establishment of 7 new markets (VTN/DMAs) and 7 major projects to include Frontier, Stream, GigaPower, Cake, Sho2Sho Failover, DR1VHO rehabilitation.

Dallas, TX, US

• Led team of technical managers responsible for ~14K servers across 64 sites that support the UVerse (IPTV) platform and applications to include the operating system, all patching, security, certificates, and related.
• Implemented automated discrepancy management system.
• Reduced headcount by 8% while decreasing response time by 27% and team MTTR by 14%.

Dallas, TX, US

• After developing the concept & plan, chosen to build & lead the IMPACT team, formed to lead/manage network integration, admin & technical automation implementation, process improvement, M&P development, multi-layer.
• Led the integration/migration of the EAR, Shasta, & Metro E devices from the cB Broadband NRC to the Layer 3 DSL NRC; implemented troubleshooting & ticketing automation that resulted in 87% ticketing efficiency gain.
• Introduced updated troubleshooting automation into L3 NRC that contributed to 33% DPM reduction in Ntwk Health metrics for the cS Internet Svcs & cS ASI LAC networks.
• Managed development of web-based Outage Dashboard to further help peers manage their organizations, decrease network downtime, & increase positive customer experience.
• Handpicked by VP & AVP to represent the GNO & NRC organizations on the One AT&T-Operations Synergy Initiatives.
• Standardized the Ntwk Health reporting metrics for DSL NRC to better align with corporate goals & ensure accuracy.

Dallas, TX, US

• Direct supervision of the Layer 3 Network Operations Center (NOC) personnel in support of 14M+ DSL subscribers, leading all technical and administrative managerial functions for the organization.
• Negotiated and supervised the movement of 22 key Internet Services related technologies into other organizations in an effort to better align technical functionality for the company and focus the NOC solely upon the.
• Successfully migrated NOC to AOTS ticketing system from SPG (1st NRC to accomplish this task)
• Successfully developed/implemented troubleshooting and ticketing automation within the center for remove the Tier 1 role (95%).
• Decreased MTTR by 31% after assuming the technical responsibility for the Layer 3 LAC (Redback L2TP Access Concentrator) routers and 55% for the Internet Services routers (LNS-L2TP Network Server and PTA-Point to Point.
• As Six Sigma Black Belt (in-training), very successfully led a project that was able to claim $1.74M in savings for the Transport NRC (IOF and Access). This was achieved while simultaneously running a NOC plus another.

Dallas, TX, US

• Direct supervision of 23+ (Lvl 2/1) Tier 1-4 Team Leads, Engineers, managers & contractors in the NRC with up to 70 indirect reports, including their professional/personal development, performance, evaluation, salary.
• Perform vendor management ensuring successful & timely problem resolution with vendors such as Yahoo!, Movielink, Akimbo, Verio, & 2Wire. This includes the development & negotiation of interface agreements, event.
• Implemented system that increased the learning curve of personnel resulting in the average ticket MTTR drop of 40%, while increasing personnel productivity by 70%.
• Work directly with high-end customers & Customer Care organization to ensure prompt problem resolution.
• Successfully led the Layer 3 NRC transformation for the IS NRC. This ensured a seamless transition of Backbone, Core, & Dedicated responsibilities to the IP NRC.
• Oversee & manage daily NRC functions/operations. Direct problem resolution, Life Cycle/Change management, & manage projects. This includes the following technologies: WiFi, DSL, HIPCS (VOIP), DNS, LDAP, Radius.

Dallas, TX, US

• As IP EMS Team Lead, provided Tier 2/Tier 3 Technical Support and Subject Matter Expertise for several different Element Management Systems and routers (Cisco and Redback) applications/issues/deployments for the entire.
• Project Lead for the deployment of the Sheer Networks (now Cisco) Broadband Operating System (BOS) into the SBC network. This includes the development of all First Office Application (FOA) tests/criteria documentation..

Dallas, TX, US

• Served as Project Lead for numerous systems including the indirect supervision of other managers & their training. Continuously worked with numerous vendors/engineers to ensure that projects/tasks were consistently.
• Maintenance Contract Administrator-Negotiated/maintained Sun Microsystems maintenance contracts (150+ systems) for the Technology Integration Group (TIG). Saved the company $300,000+ in 2001, $64,000+ in 2002, & an.
• System Administrator, User Admin, 2nd/3rd Tier Technical Support, and Subject Matter Expert for various EMS, NMS, OSSs to include Alcatel AMS, Alcatel 46020, Alcatel AMS, Advanced Fibre Corp (AFC-now Tellabs) EMS.
• Developed & implemented System Administration Guides, Backup/Recovery Methods & Procedures Documentation & Test Plans for several different EMSs from various vendors.
• Earned a Vice President Recognition Award in spring 2003 for outstanding management & financial savings.

Washington, DC, US

• As Work Center Supervisor, coordinated, controlled, administered, employed, and supervised all matters concerning the divisional 3-M system including preventative/corrective maintenance and the interaction with all.
• As Communications Supervisor, maintained 100% communications proficiency during alert deployments.
• As Intelligence Petty Officer, delivered daily intelligence briefs to the Captain & his Wardroom, including any Admirals &/or VIPs onboard.
• As Top Secret & Secret Material Custodian, developed, implemented, & flawlessly maintained an inventory & accountability database ensuring the accurate accounting of over 1000 Secret items with 100% accountability.
• As qualified Shipboard Instructional Trainer, trained officers & subordinate personnel on various communications, navigation, radar, cryptographic, & submarine systems.
• As Security Force Supervisor, led teams of 75+ personnel of various ranks providing total security for extremely sensitive operations.

Master Of Science - Ms, Cyber Security/Information Assurance

Bachelor Of Science, Information Systems Management

Associate Of Arts, Electronics Technology

Cisco Routing, Network Administration