Paul Gilbert

Paul Gilbert Email and Phone Number

Service Creation-Business Development Leader | U.S. Navy Veteran | CISSP | CRISC | MS-Cybersecurity @ Palo Alto Networks
Paul Gilbert's Location
Apex, North Carolina, United States, United States
Paul Gilbert's Contact Details

Paul Gilbert personal email

n/a

Paul Gilbert phone numbers

About Paul Gilbert

Performance driven, execution focused, Cybersecurity, Technical Operations & Support, Product Development, Marketing, Sales and IT servant leader with a proven track record of integrating technology and business solutions that drive increased performance, productivity, and customer satisfaction scores along with strong cost savings. Highly successful at building and directing high-performance teams to design, deploy, and maintain highly effective, multi-faceted solutions. Known for developing productive internal and external business relationships and fostering an environment of positive and proactive growth. I create innovative solutions that gain efficiency through automation, process refinement, and people development, succeeding where others have failed or were too hesitant to go.Specialties: Creation and Integration of Innovative Solutions, Cybersecurity, Network Operations, Technical Support, Leadership, Product Development, Customer Experience, Revenue Generation, Sales, Service Creation, Business Development, Go-to-Market, Change Agent & Champion, Strategic Planning/Tactical Execution Focused, Trusted Partner, Business Restructurings & Integrations, Breath of Vision, Maximize Financial Performance/ROI, “By Example” Servant Leader, Extreme Ownership, Risk Management (CRISC Certified), Security (CISSP Certified), Process Improvement, Strategic Planning, Project Management, Six Sigma, Lean, Customer Focus and ServiceMy opinions are my own.

Paul Gilbert's Current Company Details
Palo Alto Networks

Palo Alto Networks

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Service Creation-Business Development Leader | U.S. Navy Veteran | CISSP | CRISC | MS-Cybersecurity
Paul Gilbert Work Experience Details
  • Palo Alto Networks
    Sr. Manager-Service Creation And Business Development
    Palo Alto Networks Jun 2024 - Present
    Santa Clara, California, Us
    • Service Creation & Business Development Leader partnering with Service Providers/Managed Security Service Providers (SP/MSSPs) to develop robust business and technical solutions/services that meets/exceeds the needs of their mission and goals in support of their customers. • Lead Consultant and subject matter expert in the areas of service providers, public sector, operational excellence, and customer support.
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  • At&T Cybersecurity
    Director-Cybersecurity | Head Of Public Sector Product | Agent Of Levelblue
    At&T Cybersecurity Dec 2022 - Jun 2024
    • Proudly serving our Public Sector customers and related $300M+ portfolio through the leadership of an organization delivering best-in-class security technology solutions and services that deliver meaningful network security outcomes. • Partner with Sales and Marketing to target customers, solution needs, develop/deliver/deploy solutions and realize revenue with a strong focus on customer experience and benefit to the firm.
  • At&T Cybersecurity
    Director-Cybersecurity Operations
    At&T Cybersecurity Jan 2020 - Dec 2022
    Led the Cybersecurity and Network Operations Center - an organization of highly skilled cybersecurity engineers, architects, program managers and analysts that protect and serve the U.S. government (Fed/SLED) and high-profile U.S. restricted commercial customers with highly complex architectures and extremely demanding requirements.
  • At&T Cybersecurity
    Lead Product Manager-Cybersecurity
    At&T Cybersecurity May 2019 - Jan 2020
    •Honored to help secure our Public Sector and Commercial Customers environments globally by delivering market leading, innovative technical cybersecurity & networking solutions that transform services using next-generation, industry leading technologies to AT&T customers globally. •Managed a $220M+ Cybersecurity portfolio consisting of Premises, SD-WAN & MEC Security.
  • At&T
    Lead Product Marketing Manager-Edge Solutions
    At&T Aug 2015 - May 2019
    Dallas, Tx, Us
    • Lead the development and delivery of industry changing, innovative technical solutions to business customers. • Manage ~$400M revenue commitment across multiple product lines from idea conception, strategy, development, Go-To-Market, execution and delivery.• Led the marketing and development efforts for the AT&T FlexWare, Managed Router Solutions (MRS), Managed LAN Services MLAN), Managed Wireless LAN Services (MWLAN) and Application Performance Management (APM) product lines. • Manage related vendor initiatives/relationship to include development, product positioning, joint marketing, collateral, customer engagements, etc.• Recognized SME within industry on Software Defined Networking (SDN) & Network Function Virtualization (NFV), WAN and LAN technologies.• Develop transformational requirements for feature sets & functionality, working with AT&T Labs, vendor partners & development teams to design, develop and integrate/implement.• Successfully present to business customers (engineers to executives), effectively adjusting the message as needed from technical detail to total cost of ownership/savings. Consistently rate excellent in customer feedback scores.• Lead awareness for general & technical sales teams & leadership.
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  • At&T
    Area Manager-Network Operations - U-Verse Performance
    At&T Apr 2015 - Jul 2015
    Dallas, Tx, Us
    •Lead team of technical managers, senior data analysts, and project managers responsible for evaluating and working with our partners across organizations (E2E) to improve the overall performance of the U-verse IPTV and HSIA products.•Lead matrixed team of technical subject matter experts, developers, and project managers responsible for finding efficiencies and implementing improvements in technology, process, and functional structure.
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  • At&T
    Area Manager-Network Operations - U-Verse Iptv Live Services And Client Administration
    At&T Mar 2013 - Apr 2015
    Dallas, Tx, Us
    •Lead team of technical superstars providing live TV services, notifications, and managing the set top box clients (operating system on 17M+ devices) for 6M+ U-verse IPTV customers including the services that reside on or ride through 10.4K servers across 64 sites and all associated Life Cycle Management.•Reduced night shift headcount by 64% while increasing amount of work by 29% through efficiency gathering/implementation, automation, and process improvements.•Led changes to team structure including team roles and the modification of maintenance windows leading to 45% increase in available work hours for the team per year.•Lead automation and efficiency gathering efforts for the entire IPTV organization with $1.1M in realized savings in 2013 and $1.3M in 2014. On target for $3.7M in 2015.•Consultant to AT&T Government Solutions for various projects with various DoD related agencies, primarily in the areas of Network Operations, automation, efficiency gathering, and process improvement•Provided leadership and SME support for the establishment of 7 new markets (VTN/DMAs) and 7 major projects to include Frontier, Stream, GigaPower, Cake, Sho2Sho Failover, DR1VHO rehabilitation.
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  • At&T
    Area Manager-Network Operations - U-Verse Iptv Server And System Administration
    At&T Aug 2012 - Mar 2013
    Dallas, Tx, Us
    •Led team of technical managers responsible for ~14K servers across 64 sites that support the UVerse (IPTV) platform and applications to include the operating system, all patching, security, certificates, and related functions.•Implemented automated discrepancy management system. •Reduced headcount by 8% while decreasing response time by 27% and team MTTR by 14%.
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  • At&T
    Area Manager-Network Operations - Impact
    At&T Jan 2009 - Nov 2012
    Dallas, Tx, Us
    •After developing the concept & plan, chosen to build & lead the IMPACT team, formed to lead/manage network integration, admin & technical automation implementation, process improvement, M&P development, multi-layer training, & project/process mgmt. Provide direct supervision of 12+ Level 2 and 1B managers, contractors, & indirect supervision of non-mgmt personnel.•Led the integration/migration of the EAR, Shasta, & Metro E devices from the cB Broadband NRC to the Layer 3 DSL NRC; implemented troubleshooting & ticketing automation that resulted in 87% ticketing efficiency gain with a 71% gain in overall ticket handling efficiency; provided savings in the elimination of need for 8 FTE headcount.•Introduced updated troubleshooting automation into L3 NRC that contributed to 33% DPM reduction in Ntwk Health metrics for the cS Internet Svcs & cS ASI LAC networks.•Managed development of web-based Outage Dashboard to further help peers manage their organizations, decrease network downtime, & increase positive customer experience.•Handpicked by VP & AVP to represent the GNO & NRC organizations on the One AT&T-Operations Synergy Initiatives.•Standardized the Ntwk Health reporting metrics for DSL NRC to better align with corporate goals & ensure accuracy. •After automating Tier1 functions, successfully worked with peer to merge the L3 NOC/TAC & create the L3 DSL NRC. •Mentored 5 personnel to achieve Six Sigma Green Belt. •Key projects included the efficiency gathering & automation exercises within IP Operations NRC including UVerse, Mobility, Layer 2 ATM/FR, & Layer 3 IP, DSL Ethernet, along with continued automation enhancements/support within NRCs.•Top Secret/SCI security clearance with polygraph (full scope)•Consulted as SME for AT&T Government Solutions in technical/procedural consultations/presentations with Public Sector customers.•Awarded Patent as Co-Inventor for “Method & Apparatus for Managing a Slow Response on a Network”.
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  • At&T
    Area Manager - Network Operations - Layer 3
    At&T Jan 2008 - Jan 2009
    Dallas, Tx, Us
    •Direct supervision of the Layer 3 Network Operations Center (NOC) personnel in support of 14M+ DSL subscribers, leading all technical and administrative managerial functions for the organization. •Negotiated and supervised the movement of 22 key Internet Services related technologies into other organizations in an effort to better align technical functionality for the company and focus the NOC solely upon the Layer 3 DSL networks as part of the One AT&T initiatives.•Successfully migrated NOC to AOTS ticketing system from SPG (1st NRC to accomplish this task) •Successfully developed/implemented troubleshooting and ticketing automation within the center for remove the Tier 1 role (95%). •Decreased MTTR by 31% after assuming the technical responsibility for the Layer 3 LAC (Redback L2TP Access Concentrator) routers and 55% for the Internet Services routers (LNS-L2TP Network Server and PTA-Point to Point Protocol Termination and Aggregation). •As Six Sigma Black Belt (in-training), very successfully led a project that was able to claim $1.74M in savings for the Transport NRC (IOF and Access). This was achieved while simultaneously running a NOC plus another Six Sigma project. •Managed the move of the NOC and personnel from Irving, TX to Richardson, TX with substantial savings (~$249K). •Directed the implementation of updated reporting criteria and training program for NOC that has greatly improved the accuracy of reporting and ticketing within the center.
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  • At&T
    Area Manager-Network Operations - Internet Services
    At&T Jan 2005 - Dec 2007
    Dallas, Tx, Us
    •Direct supervision of 23+ (Lvl 2/1) Tier 1-4 Team Leads, Engineers, managers & contractors in the NRC with up to 70 indirect reports, including their professional/personal development, performance, evaluation, salary treatment, scheduling, & training. •Perform vendor management ensuring successful & timely problem resolution with vendors such as Yahoo!, Movielink, Akimbo, Verio, & 2Wire. This includes the development & negotiation of interface agreements, event priorities, etc. Worked directly with Yahoo leadership to develop/implement the Yahoo-AT&T change management & event post-mortem notification process. •Implemented system that increased the learning curve of personnel resulting in the average ticket MTTR drop of 40%, while increasing personnel productivity by 70%. •Work directly with high-end customers & Customer Care organization to ensure prompt problem resolution. •Successfully led the Layer 3 NRC transformation for the IS NRC. This ensured a seamless transition of Backbone, Core, & Dedicated responsibilities to the IP NRC. •Oversee & manage daily NRC functions/operations. Direct problem resolution, Life Cycle/Change management, & manage projects. This includes the following technologies: WiFi, DSL, HIPCS (VOIP), DNS, LDAP, Radius, Authentication, Security, Tools, and POP/Environmentals. •As the AT&T IS Co-Chair & NRC Primary Lead on the Local Restoration Center (LRC) Team, developed/updated the NOC Emergency Disaster Recovery Pre-Plan & checklist. During Hurricane Rita, actively led the NRC and TAC teams during restoration efforts for the Beaumont, TX POP. •Escalation point for upper management & other departments for NRC issue/problem resolution. •Implemented process to reduce DNS Reverse Delegation Requests by 10%, greatly reducing the amount of customer down time & man-hours needed to resolve issues. •Delegated for RVP & Exec. Director during their absence, performing all tasks during those time periods.
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  • At&T
    Senior Technical Manager
    At&T Dec 2003 - Jan 2005
    Dallas, Tx, Us
    •As IP EMS Team Lead, provided Tier 2/Tier 3 Technical Support and Subject Matter Expertise for several different Element Management Systems and routers (Cisco and Redback) applications/issues/deployments for the entire 13 state SBC region, primarily dealing with the deployment/maintenance of DSL service. This includes the following: Sheer BOS (ANA), PRIISMs, Alcatel 5620, LARIAT, HP OpenView, Cisco IOS, Solaris, UNIX, HP Openview, Expect, C++, Windows NT/2000, Frame Relay, ATM, DNS, DHCP, IPSEC, RIP, IGRP, BGP, OSPF, ACLs, and VPN.•Project Lead for the deployment of the Sheer Networks (now Cisco) Broadband Operating System (BOS) into the SBC network. This includes the development of all First Office Application (FOA) tests/criteria documentation. Personally planned, scheduled, supervised, and led the performance of all tests. Worked with Sheer engineers to develop custom application tools specific to SBC. Acted as single point of contact between Sheer Networks Engineering Department and SBC Broadband Operations Department. This system currently provides the monitoring/surveillance functions for over 560 Cisco routers/switches and 202 Redback routers.
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  • At&T
    Manager-Technology Integration
    At&T Mar 2000 - Nov 2003
    Dallas, Tx, Us
    •Served as Project Lead for numerous systems including the indirect supervision of other managers & their training. Continuously worked with numerous vendors/engineers to ensure that projects/tasks were consistently completed before deadlines. Functions included the determining of needs/requirements of systems & specifying the needed equipment and buildup, & the installation and implementation of all aspects of the Element Management Systems (EMS), Network Management Systems (NMS), & Operations Support Systems (OSS) for the 5 state SBC Southwest region. Acted as single point of contact between various vendors & SBC Network Services Department.•Maintenance Contract Administrator-Negotiated/maintained Sun Microsystems maintenance contracts (150+ systems) for the Technology Integration Group (TIG). Saved the company $300,000+ in 2001, $64,000+ in 2002, & an additional $71,000+ in 2003 (total of approx. $435, 000 per year savings compared to 2000) while maintaining continual critical system coverage with no discrepancies. Additionally, I negotiated $41,000 in free Sun training credits, certification exam vouchers, & skills assessment tests with the 2003 contract. Found error in contract between SBC Information Technology Department and Sun Microsystems resulting in a $200,000 credit to SBC.•System Administrator, User Admin, 2nd/3rd Tier Technical Support, and Subject Matter Expert for various EMS, NMS, OSSs to include Alcatel AMS, Alcatel 46020, Alcatel AMS, Advanced Fibre Corp (AFC-now Tellabs) EMS, Paceon Broadband Passive Optical Network (BPON), Nortel Preside/PMOM for Optera Metro 5200, Telcordia Signaling Network Activation Manager (SNAM), Ciena Waveflow EMS (backup).•Developed & implemented System Administration Guides, Backup/Recovery Methods & Procedures Documentation & Test Plans for several different EMSs from various vendors.•Earned a Vice President Recognition Award in spring 2003 for outstanding management & financial savings.
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  • United States Navy
    Electronics Technician-Po2
    United States Navy Jan 1994 - Jan 2000
    Washington, Dc, Us
    •As Work Center Supervisor, coordinated, controlled, administered, employed, and supervised all matters concerning the divisional 3-M system including preventative/corrective maintenance and the interaction with all levels of repair activity management.•As Communications Supervisor, maintained 100% communications proficiency during alert deployments.•As Intelligence Petty Officer, delivered daily intelligence briefs to the Captain & his Wardroom, including any Admirals &/or VIPs onboard. •As Top Secret & Secret Material Custodian, developed, implemented, & flawlessly maintained an inventory & accountability database ensuring the accurate accounting of over 1000 Secret items with 100% accountability.•As qualified Shipboard Instructional Trainer, trained officers & subordinate personnel on various communications, navigation, radar, cryptographic, & submarine systems.•As Security Force Supervisor, led teams of 75+ personnel of various ranks providing total security for extremely sensitive operations.•Extensive experience in supervising specialized technicians (10+) responsible for troubleshooting, maintaining, and completing corrective/preventative maintenance on various communication, navigation, & cryptographic systems. •Highly skilled electronics technician capable of troubleshooting to the component level, highly complex malfunctions associated with a vast variety of high-power electric, electronic analog/digital, & electromechanical systems using manuals, schematics/block diagrams, blueprints, and automatic test equipment requiring a thorough understanding of QA/QC criteria, electronic, & other mechanical functions.•Held Government Top Secret/SCI (SSBI) Clearance, Personnel Reliability Program (Critical Billet).•Received numerous Naval awards including USS Wyoming 1996 Junior Sailor of the Year, Navy League Award for Excellence, Best of Basic Enlisted Submarine School (BESS), & many Letters of Commendation and Appreciation.
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Paul Gilbert Skills

Mpls Atm Networks Frame Relay Resource Management Networking Satellite Communications Telecommunications Cisco Technologies Voip Solution Architecture Managed Services Project Delivery Service Delivery Ip Data Center Vendor Management Wan Integration It Service Management Itil Unified Communications Network Design Routing Routers Servers Cisco Nexus Qos System Architecture Network Architecture Ospf Infrastructure Tcp/ip Switches Technical Support Pre Sales System Deployment Ccnp Management Cloud Computing Program Management Troubleshooting Security Project Management Cross Functional Team Leadership Disaster Recovery Process Improvement Change Management Training Strategic Planning Voice Over Ip System Administration Operations Management Iptv Strategic Leadership Technical Leadership Communication Network Administration Mentoring Operational Efficiency Customer Satisfaction Leadership Development Cybersecurity Six Sigma Risk Assessment Juniper Automation Lean Management Risk Management Network Security Information Security Management Information Assurance Computer Security Veteran Business Continuity Planning Global Network Operations Operational Strategy Innovation Security Clearance Solutions Provider Design Thinking User Experience User Experience Design Content Strategy Dsl Bgp Vpn

Paul Gilbert Education Details

  • The University Of Dallas
    The University Of Dallas
    Cyber Security/Information Assurance
  • University Of Maryland Global Campus
    University Of Maryland Global Campus
    Information Systems Management
  • Coastline Community College
    Coastline Community College
    Electronics Technology
  • Cisco Networking Academy, Collin College
    Cisco Networking Academy, Collin College
    Network Administration

Frequently Asked Questions about Paul Gilbert

What company does Paul Gilbert work for?

Paul Gilbert works for Palo Alto Networks

What is Paul Gilbert's role at the current company?

Paul Gilbert's current role is Service Creation-Business Development Leader | U.S. Navy Veteran | CISSP | CRISC | MS-Cybersecurity.

What is Paul Gilbert's email address?

Paul Gilbert's email address is pa****@****att.com

What is Paul Gilbert's direct phone number?

Paul Gilbert's direct phone number is +121434*****

What schools did Paul Gilbert attend?

Paul Gilbert attended The University Of Dallas, University Of Maryland Global Campus, Coastline Community College, Cisco Networking Academy, Collin College.

What are some of Paul Gilbert's interests?

Paul Gilbert has interest in Children, Economic Empowerment, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.

What skills is Paul Gilbert known for?

Paul Gilbert has skills like Mpls, Atm Networks, Frame Relay, Resource Management, Networking, Satellite Communications, Telecommunications, Cisco Technologies, Voip, Solution Architecture, Managed Services, Project Delivery.

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