Paul L. Email & Phone Number

United States

Bel Air, Maryland, United States

Bel Air, Maryland, United States

Baltimore, Maryland

As a sales leader, I must respond to all sales and customer issues. In the absence of the Store Manager, I provide coordination and monitoring of all sales and non-sales tasks, direction, and motivation to the store employee team to build a positive sales and service environment. I adhere to all operational policies put out by the company as well as market specific objectives. I ensure that all opening and closing procedures are followed to company policy. I maintain the integrity of inventory and cash in the store environment at all times. Assist with all necessary sales reporting. Maintain floor stocking levels, displays, etc. according to company planogram. Create a very positive sales/buying experience for the customer, along with identifying customer needs and provide information about the benefits of our service that can meet those needs. Train and develop sales team.

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Through the use of Delivering Customer Delight build relationships with customers and understand their needs. Deliver a strong genuine customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Make wireless terms, products and services seem simple and understandable. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure you set them up for success through the customer on-boarding process. Build customers confidence by making their experience comfortable, simple and by solving the whole problem. Ability to handle multiple priorities and customers. Know and use the store systems to support the Customer Experience, including the Point of Sale and Customer Account Management; give support to co-workers when needed. Support team members in serving customers and doing store operations tasks such as cleaning, merchandising, etc. Share customer experiences with the rest of your team including management. Cross-train and coach among store staff. Refer candidates that would be a good fit with T-Mobile. Celebrate individual achievements and team successes. Stay current on T-Mobiles web based resource and instructor led trainings. Maintain a neat, clean, organized store environment at all times. Assist in setting-up, refreshing and clearing the stores visual displays and interactive devices. Know and use the store systems to support the Customer Experience, including Point of Sale and Customer Account Management; know where and how to get support when needed. Take personal responsibility for staying current on all store communications. Increase personal proficiency at store operations tasks. Deliver financial results based on key performance indicators.

Bel Air

Serviced existing customers’ accounts by consulting with them to identify their financial goals and then tailoring the company’s products to best achieve those goals. Organized community outreach programs and events to identify new clientele and business opportunities. Recognized as a company-wide Top-10 Finisher in Sales.

Responsible for train operation and movement. Operate locomotive equipment including the use of a remote control device. Perform hostler operations of operating locomotives between various shop locations, service tracks and switching areas. Pushing, pulling, lifting, and carrying up to 25 pounds frequently, 50 pounds occasionally, and assisting in the infrequent movement of weights of up to 83 pounds. Following safety precautions. Reading and comprehending regulations and instructions. Analyzing and troubleshooting problems to identify solutions or alternatives. Monitoring the situation, environment, and gauges to gather information and take appropriate action.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Business Administration, Management And Operations

Education record

Activities and Societies: Baseball, ASB Student Government

Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer And Information Sciences And Support Services