・Manage the product development process to ensure that clients' needs are met. ・Work with scrum teams to determine product features and manage product backlog items, as well as communicate with stakeholders to ensure customer satisfaction.・Match and prioritize the features and functionality of the product to obtain maximum performance for the benefit of the end user.・Determine roadmaps for products and manage daily goals and schedules to achieve high performance and meet project deadlines.

Marcus Foods is an award-winning, import and export global company. Our biggest customers are food-service distributors, retail chains, government organizations, and schools. While we deal in all varieties of food, our specialty is the center-of-the-plate variety. Specifically beef, turkey, pork, chicken, seafood, and frozen fruits and vegetables.

• Maintain product knowledge as new models and features were introduced.• Interview customers to determine needs and assist with the selection of vehicles. • Demonstrate features operation, perform test drives and negotiate final pricing.• Attained the number 1 or 2 sales position in the department each month since hired.

• Provided in-depth knowledge of vehicle technical specifications, features, options, and pricing.• Matched vehicle with customer’s needs and budget to ensure completion of sale.• Maintained sales totals in the top 20% of the region and customer satisfaction scores in the top 10%.

• Successfully negotiated a contract with a distributor. The previous contract was expired for 3 years.• Revised vendor agreement required for participation in Wi-Fi certification test beds to a standard contract with addendums added per program. Eliminated the need for legal to review the entire agreement for each program, allowing the Program Manager to approve the addendum. Reduced approval times from 2 months to less than a week.• Won approval for the inclusion of specific performance standards for the delivery of test bed components. Achieving agreement to the contracts above decreased average backorder time by 65%.• Managed a network of 17 test laboratories based in 7 countries worldwide. Responsible for contracts, quality, statistical reporting, inventory management,, and communication of policy and procedures. • Performed first-ever on-site quality surveys. The assessment revealed gaps in accreditations that could have invalidated Wi-Fi certifications worldwide.

• Responsible for all aspects of inventory, shipping, software and hardware installation, training, field service, and telephone support for digital entertainment systems.• When hired, the customer base was 40 installations in the local area. At the end of the first year, there were 300 installations in 7 states and the second year ended with 1,000 installations in 12 states. • Served as 24/7 technical support for a nationwide customer base for the entire first year of operation.• Designed training program for sales and installation teams. Better site surveys by sales staff allowed a reduction in inventory by 30%. Improved training reduced installation times by 2 hours, doubling the installation rate per day.• Negotiated contracts with broadband providers to provide internet service for each installation.

• Executed analysis of service costs to customer and won approval for flat-rate repair contract. Flat rate repair generated approximately 7% more revenue than itemizing expenses.• Compiled and presented service trending data. A subsequent change in maintenance procedure resulted in a 60% reduction in service calls. Less field activity increased the shop repair staff by 33% with a comparable reduction in backlog time.• Instituted procedures for refurbishment, quality inspection, and resale of sub-assemblies. Provided out-of-warranty customers with a less expensive alternative for repairs, keeping instruments in the field longer and generating an extended revenue stream.• Produced 2 maintenance manuals, saving approximately $130,000 in cost to an outside contractor.

• Directed employees with respect to volume, cost, quality, schedules, and delivery dates.• Managed 4 functional areas over 2 shifts while monitoring the installation of a new overhead conveyor system. All areas supervised met production and quality goals for the quarter. • Directly supervised 65 full-time and 25 contract employees.

• Recommended re-design of motor mounting bracket to simplify access to tension adjustment screws. Saved nearly an hour per unit during troubleshooting and adjustment procedures.• Demonstrated to engineers that painting motor assemblies didn’t reduce internally reflected light. Saved $1.50 per unit in labor and materials costs.• Led effort to redesign production line to increase efficiency. Productivity increased by 10%.

• Produced technical publications and provided development support for Department of Defense (DoD) customers. Employed commercial off-the-shelf browsers for the presentation layer ensuring products were portable to many hardware and software configurations.• Accepted a 12-month contract to compile data from multiple DoD contractors and produce maintenance and repair documentation for a Naval weapons system in HTML format, despite having no previous HTML experience. Using nothing but a text editor, wrote the first draft in less than 8 months and the final version prior to the contract end.

• Developed a program to re-purpose a computer-controlled wave-form generator to test radar warning and jamming systems, resulting in the elimination of $3 million in annual flight test costs. • Project manager for a program to refurbish aircraft reconnaissance components. Returned 27 assemblies and 23 sub-assemblies to service saving over $1.6 million in repair costs.• Designed and constructed a self-contained, portable test station for rapidly verifying component functionality and operation. Saved between 2 to 4 hours of labor per unit.• Planned and executed an operation checkout of aircraft selected to participate in a joint-service exercise. Acted as deployed shift supervisor and maintained an overall 92% sensor reliability rate.