Paul Gorrigan Email & Phone Number

Uk

Key Delivery Areas • Post sales support for PBX; VoIP, SIP, HDComms products• Pre sales support including tender responses • Conducting field trials of new products and software.• Sales channel training: compilation and delivery to the sales channel.• Management dealer channel technical accreditation program• Creation of E-Learning Material• Working closely with third party partners to ensure synergy between products and support flows.• Supporting product launch events and dealer round table meetings by delivering presentations and product demonstrations.Key Achievements • Successful introduction of a web based global helpdesk system with integrated knowledge base providing fast efficient service to the sales channel resulting in substantially fewer calls to the help-desk leaving more time for support team and sales company to focus on value add activities.• Effective targeted recruitment of direct team reports complemented by intuitive talent spotting, and team building to create outstanding value-added support to the sales channel.• Designed and launched a pan European dealer technical accreditation system and associated E-Learning program: https://psn-elearning.com/• Established and sustained effective relationship management throughout the sales channel and with partners. New dealer recruitment activities across Europe incorporated education prospective new dealerships in both technical aspects and commercial benefits of the products. • Successful introduction of > 50 new models (including software version up) by conducting field trials, sales company training, dealer training, and supporting launch events.

United Kingdom

Responsible for a team 16 engineers and technicians providing:• Project management of new model introduction to the factory and subsequent production support.• Modification of the design of communications products to comply with European regulatory requirements such as EN60950 (safety) and EN55022 (EMC ). • Creation and maintenance of Technical Construction files for all products in accordance with the European R&TTE directive• Field engineering for UK and American markets.Key Achievements• Identified the risks associated with non-compliance with the European R&TTE Directive and ensured compliance from testing to external validation thus preserving continued product supply in advance of the deadline

London, United Kingdom

City of London- based role modifying dealer board systems designed for the Japanese market such that they became compliant with UK Regulations. Key Achievements• Consistently ensured compliance with regulatory agencies such as BABT and BT and subsequent certification.• Established and sustained effective relationships with Japanese stakeholders to ensure design modifications were implemented and Japanese manufacturing operations capable of securing audit clearance to supply product to UK. • Formulated proposition and secured approval for large digital dealerboard system (HD6-VLE) which led to the sales of a 200 position dealing system to a major European bank.

United Kingdom

Development of analogue network interfaces for Mitel’s PBX products for various European countries such that the products complied with national regulations in order to be placed on the market. Key Achievements• Development of unique DID/DOD circuit for German systems which overcame the problem of speech path interference caused by electric trains. [This became the product of choice for such situations in the German market generating significant sales revenue]