• Conduct visits to the fleet's 28 ships to provide hands-on support for sports and entertainment operations. • Ensure adherence to all operational procedures and compliance with company branding guidelines. • Train, coach, and refresh the management team and staff onboard to maintain high service standards. • Analyse and enhance sports and entertainment programming to boost ratings and revenue, providing strategic guidance as needed. • Manage and oversee the sports and entertainment budgets across the fleet, implementing cost-control measures to optimise spending. • Develop, review, and update Standing Operating Procedures to ensure consistent practices, operational excellence, and enhanced safety standards. • Monitor safety protocols and injury prevention measures within sports and entertainment operations to ensure passenger and crew welfare. • Collect and analyse data on revenue trends and participation across all activities offered, providing comprehensive reports on financial performance for the sports and entertainment department.

• Developed a comprehensive strategic dock plan for the efficient arrival and placement of trailers during the COVID-19 pandemic, while anticipating exceptions and contingency scenarios. • Collaborated seamlessly with operations and delivery service providers to facilitate a smooth traffic flow through launch pads, ensuring safe operations and timely dispatch performance.• Implemented and enforced all necessary safety measures related to docks, trailers, and delivery vehicles.• Upheld the accuracy and integrity of the station trailer yard by conducting meticulous daily audits and maintaining a high level of attention to detail throughout the pandemic. • Executed Trailer Dock Release (TDR) procedures while strictly adhering to established safety standards and operational protocols. • Proactively escalated systematic and operational issues through established case and ticket systems, auditing delivery and shipping documents to resolve discrepancies efficiently.

• Grocery deliveries driving during COVID-19 pandemic.

• Managed a diverse range of venues, including Food & Beverage, Laser Tag, Bowling, and Arcade, ensuring seamless operations across all areas. • Assisted customers by facilitating activities and resolving any issues that arose within the various venues, enhancing the overall guest experience. • Ensured that all venues and staff consistently operated to the highest standards of service and quality, fostering a welcoming environment. • Oversaw financial transactions by cashing up tills, securing the venue, and establishing daily revenue targets to drive profitability and achieve operational goals.

• Welcomed and greeted all guests as they prepared to embark on their cruise vacation, ensuring a warm and positive first impression. • Managed crowd control and directed guest flow efficiently, maintaining a smooth boarding process. • Conducted check-in procedures for guests, issuing room keys and ensuring all necessary documentation was completed accurately. • Inputted passport and payment details into designated computer software, providing essential information to guests prior to their embarkation on the cruise vessel.

• Led and trained a diverse team, fostering an inclusive environment that enhances performance and collaboration in a high-pressure setting. • Developed and implemented a comprehensive sports programme that meets 5-star standards, ensuring participant safety and enjoyment. • Addressed and resolved issues related to activities and guest concerns promptly, maintaining a high level of customer satisfaction. • Managed budgets and revenue streams while consistently achieving key performance indicators (KPIs), contributing to overall operational success. • Conducted and facilitated meetings with management and staff, encouraging cross-departmental collaboration and aligning goals to enhance service delivery.

• Supervise, manage and control prisoners lawfully, safely and securely• Keep account of those in my charge and maintain proper order• Perform security checks and search procedures on prisoners, staff and visitors• Escort prisoners on external visits• Provide appropriate care and support for vulnerable prisoners and those at risk of self-harm• Maintain and update records and write prisoner reports• Deal with incidents as first on the scene and work as a team to resolve them• Take part in rehabilitation programs, including workshops

• Planning and organizing climbing/hiking routes• Accompanying guests on an organized climb, taking into account their safety at all times• Delivering a 5 star service and problem resolution• Cleaning and maintaining chalets, assisting hosts with evening meals for the guests

• Lifeguarding• Promoting and conducting sports activities for the guests, such as Volleyball, Water Polo and Table Tennis• Customer Service and Problem Resolution• General cleaning duties