Paul Smith Email & Phone Number

Marietta, GA, US

Under contract, providing end-user support to corporations through innovative IT Help Desk augmentation services. Don't outsource your IT department, augment your specialists with ours!

Greater Atlanta Area

Delivering personalized IT expertise and services to small businesses and solopreneurs. Experienced in projects involving CMS (Joomla!, WordPress), eCommerce (Big Commerce, Shopify, PrestaShop, Amazon), online advertising (Google, Facebook, Amazon) and SEO.Optimize your online business, with inQsec Solutions.

Greater Atlanta Area

Under contract with a major eCommerce platform operator directly supporting platform's customers. Subject matter expert for other team members.

Under contract with a major big box retailer/ecommerce company providing troubleshooting, remediation, and diagnostic support for technology products.

Greater Atlanta Area

Under contract with a major eCommerce platform operator. Subject matter expert for customer service representatives with direct responsibility for resolution of escalated client issues.

Atlanta Metropolitan Area

Under contract with State agency supporting users of benefits website. Subject matter expert for other team members.

Alexandria, VA; Columbia, MD; Atlanta, GA

Responsible for the CSG Invotas solution delivery teams and business development within our DoD and Intelligence Community client base.Played key role in launching corporation in the cyber security market space with the new Invotas Security Orchestrator product. This new business unit was spun off in November 2015 and most recently was acquired by FireEye.

Georgia; Maryland; Virginia

• Same position, same desk, same clients, more products, new company name following acquisition of Intec by CSG International.
• Opened new programs for Data Orchestrator with DISA for the global JRSS deployment program.
• Conceived architecture for a cyber product for managing actionable changes to network security elements and led team for first implementation and customer deployments.

Atlanta; Maryland

• Elicited requirements, and conceived architecture to resolve Federal Government client’s most pressing data management challenges using Intec's Intermediate software and a bespoke Oracle RAC implementation. System.
• Led team to Implement successful pilot and parlayed this into an enterprise deployment.
• Built, managed and retained devops team for delivery of 24x7 mission critical systems and applications

Atlanta

• Same desk, same position. Computer Generation, Inc. acquired by Intec Telecom Systems PLC.
• Continued to manage and operate the Teleflora Dove Network until it was transitioned to inhouse Teleflora operations.
• Established compliance infrastructure to enable Intec, a UK company, to perform work for the US Federal Government.
• Played lead role in proposal development for Intec's business with the US Federal Government.
• Managed OSS implementation projects of Intec products for AT&T and T-Mobile

Atlanta

• Led system development and system operations (‘devops’ team) and managed business relationship to design, build and operate a 24x7 electronic services national network (TERRAsys™) for “flowers by wire” for Redbook.
• Lead engineer/project manager for several Unix, VMS and RSX-11 system implementations.
• Software Engineer, Product Manager, Software Development Manager, and Support/Services Manager for several products for North American commercial telephony market, including IVR and programmable PBX systems

Bsc, Mathematics

Activities and Societies: Gliding, chess, bridge

Bachelor’S Degree, Mathematics

Activities and Societies: Bridge, Chess, Gliding