Paul Guarnieri Email & Phone Number

770 Lexington Ave

Collaborated with a third-party managed server provider to provide 24/7 IT support to over 40+ buildings in NYC/Florida Created a centralized knowledge base to train staff for all of the software used within the company (Microsoft Office/Teams, Egnyte, Zoom, DocuSign/ReadySign)Assisted in creating a secure network environment through the use of Fortinet firewalls and Meraki Switches, as well as endpoint security through Sentinel One Created policies and infrastructure that allowed employees to work fully remote in a secure environmentSet up various audio/visual equipment to allow the company to hold remote meetings

Provide on-site and remote IT support for a large number of financial institutionsAssist in setting up, configuring, and troubleshooting various physical and virtual infrastructuresTrack issue trends using Jira Service Desk to provide alternative solutions to resolve underlying problemsWork with third-party vendors to set up various videoconferencing equipment, as well as specific finance-related applications and programs used by the clientsTrain staff in various technologies via a centralized knowledge base

Deploy and manage MacBook laptops (2009 to present), iMac desktops (2010 to present), and all other Apple devices with the Casper MDM systemPerform repairs on all Apple devices. Deploy and manage Chromebook laptopsManage Active Directory on Windows Server 2012 Manage wireless networks using Meraki hardware and softwareProvide remote support using both Apple and Microsoft Remote Desktop

Provide remote support of over 1400 desktops/laptops using Bomgar Remote SupportMaintain Active Directory and DFS of over 1300 users using Windows Server 2008Maintain Microsoft Exchange server for all users with Microsoft Exchange Server 2010Provided backup storage and solutionsSet up VLANs and configured networks across multiple buildings using Cisco switches and routersAssisted with the creation of virtual servers and computers using VMware ESXi and vSphereSet up a BYOD policy within the company for Android and iOS devices using Cisco Meraki MDM software

Troubleshoot all Apple devices including Mac, iPhone, iPod, and iPad. Provide customer service for all questions regarding Apple hardware/softwareProvide data transfer services (Both Mac-to-Mac and PC-to-Mac)